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Staff Relations Officer (P3)

Vienna (Austria)

  • Organization: IAEA - International Atomic Energy Agency
  • Location: Vienna (Austria)
  • Grade: P-3, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Nuclear Technology
    • Administrative support
    • Monitoring and Evaluation
    • Human Resources
  • Closing Date: 2019-10-15

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Organizational Setting

The Division of Human Resources (MTHR), within the Department of Management, plans, acquires and manages human resources to effectively implement the IAEA programmes. It thus delivers the full spectrum of human resource services, including HR organizational development and planning, talent acquisition and development, performance management, and administration of compensation and benefits. The Division serves a multicultural workforce of approximately 2300 people from diverse scientific, technical, managerial and professional disciplines.The HR Management Section (HMS) provides HR services to the Agency and advice to managers in the areas of recruitment, learning and development, staff relations and the business partner approach.

Main Purpose

Reporting to the Staff Relations Specialist, the Staff Relations Officer will support managers and staff in informal resolution of grievances, contribute to the promotion of harmonious staff relations through corresponding pre-emptive activities. She/he will undertake research and draft legal documents pertaining to relevant Staff Regulations and Rules, policies, precedents and jurisprudence and best practices in the area of staff relations, including but not limited to disciplinary cases, appeals and rebuttals, and staff grievances.


The Staff Relations Officer is\: (1) a specialist, providing advice in the field of labour relations and in addressing staff relations matters (2) a mediator, advising managers and staff on the prompt resolution of workplace concerns, issues and conflicts; (3) an analyst, reviewing, analysing, drafting legal documents and providing high quality professional input on matters related to staff relations and working environment.

Functions / Key Results Expected

• Liaise and mediate with disputing parties to achieve solutions to workplace concerns, including identifying options for resolution of issues on an informal basis and provide advice on conflict management and conflict prevention to managers and staff.
• Contribute to the identification of common trends and systemic issues arising from individual cases and propose feasible solutions to prevent their repeated occurrence.
• Work in close partnership with MTHR colleagues and contribute to the development and monitoring of relevant policies and sound practices to foster staff well-being and respectful relations in the workplace.
• Conduct, proactively and independently, research on policies, jurisprudence, best practices, trends, developments and practices in the area of staff relations within and outside the UN Common System.
• Ensure timely performance of the HR aspects of the grievance process, including but not limited to reviewing, fact-finding, preparing drafts and recommendations on complaints, requests for review and appeals, including preparing related legal documents, etc.
• Monitor compliance with Agency’s policies and procedures on misconduct, harassment, sexual harassment, bullying and abuse of authority and, through close collaboration with relevant stakeholders and MTHR colleagues, contribute to the design of appropriate plans and interventions to ensure a high performing work environment and positive staff relations.

Competencies and Expertise

Core Competencies

Name Definition
Planning and Organizing Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.
Communication Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
Achieving Results Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
Teamwork Actively contributes to achieving team results. Supports team decisions.

Functional Competencies

Name Definition
Client orientation Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.
Knowledge sharing and learning Actively seeks learning opportunities and actively shares knowledge and information with others; shares specialized knowledge, skills and learning from experience across different situations and contexts effectively.
Technical/scientific credibility Ensures that work is in compliance with internationally accepted professional standards and scientific methods. Provides scientifically/technically accepted information that is credible and reliable.

Required Expertise

Function Name Expertise Description
Human Resources Administration of Justice Ability to interpret relevant staff rules, analysing precedents and advising on the appropriate course of action and to prepare and submit legally sound argumentation and documentation. Knowledge of UN judicial system.
Human Resources International Human Resource Management Knowledge of international HR management issues and practices, including UN Common System regulations and rules.
Human Resources Staff Relations Management Ability to manage relationships between co-workers within a large, diverse and multicultural work environment and knowledge of conflict resolution techniques.

Qualifications, Experience and Language skills

• A University Degree in human resources management, law, economics or a closely related field.

• At least five years of progressively responsible experience in staff relations, human resources management, ombudsperson, mediation, or ethics;
• Experience de-escalating emotionally challenging situations and guiding workplace conflict resolution;
• Experience working in a multicultural international organization is required;
• Experience in the interpretation and application of staff regulations and rules, policies, procedures;
• Experience in drafting clear, concise and accurate documents setting out facts, analysis and conclusions;
• Proven ability to deal with confidential and sensitive issues with a high degree of tact and discretion.

• Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.


The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $60233 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 24394, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance

Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\:
Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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