Information Management Officer
Background Information - UNOPS
UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.
UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.
Working with us
UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.
With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.
Work life harmonization
UNOPS values its people and recognizes the importance of balancing professional and personal demands.
Background Information - Job-specific
The Iraq Information Center (IIC) was launched in 2015 following an inter-agency assessment into the information and communication needs of displaced populations in Iraq. Responding to one of the most complex humanitarian crises in the world, the Humanitarian Country Team agreed to the establishment of an inter-agency two-way communication and accountability mechanism that allows affected populations to shape their own relief and recovery.
The IIC was launched as a two-way communication and accountability mechanism that allows affected populations to shape their own relief and recovery. It is a link to the partnership between those who wish to assist and those who need assistance. The IIC is accountable to both constituencies.
The IIC is implemented by the United Nations Office for Project Services (UNOPS) with financial support from the United Nations High Commissioner for Refugees (UNHCR), the Iraq Humanitarian Pooled Fund (IHPF), the United Nations World Food Programme (WFP), the Office of the UN Iraq Resident and Humanitarian Coordinator, the World Health Organisation (WHO), and the United Nations Office for the Coordination of Humanitarian Affairs (OCHA).
Since its launch, the IIC has handled more than 170,000 calls, giving information to more than 1,000,000 individuals. Call content ranges from requests for information on humanitarian services, including how to register for food vouchers to requests for help in dealing with gender-based violence. Feedback ranges from comments on how aid is distributed to suggestions on how to improve humanitarian programmes. The Iraq IIC conducts monitoring calls to evaluate UN assistance programming. Through established referral pathways, the centre channels caller feedback, complaints, and data to the humanitarian community to improve the way information is shared and to shape how humanitarian assistance is organised and delivered.
The IIC’s primary objective is to promote two-way communication between affected populations to:
UNOPS is seeking an Information Management Officer to support and enhance data analysis structure. In addition, the outcome of this consultancy also is to further strengthen and streamline IIC’s information sharing and reporting processes as part of its overall objective to strengthen accountability to affected populations in Iraq.
This result of this consultancy achieves IIC’s objectives through the provision of:
● High-quality information sharing and messaging, which give affected populations access to essential, relevant and timely information to allow for informed decision making and access to services;
● High-quality information products and services, which give humanitarian partners access to essential, relevant and timely evidenced-based data on needs and service gaps, including cross-sectorial analysis, to improve decision-making on strategic, programmatic direction to improve the response. Information products will also document impact of the call centre on contributing to improved and more relevant programming; and
● A professional complaints and feedback mechanism that closes the loop on complaints in a timely manner and measures caller satisfaction with the IIC services and the relevance of partner services to which the call centre refers callers.
The incumbent reports to the IIC Project Manager, who reports to the Head of Programme – UNOPS Operational Hub in Amman.
The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
With the aim of strengthening data analysis and the quality of communications and reporting services provided by the project as well as the internal capacity of the IIC, the Information Management Officer will perform the following duties with transparency and integrity, and in adherence to the humanitarian standards for information management as provided by the Active Learning Network for Accountability and Performance (ALNAP), the Inter-Agency Standing Committee (IASC) and the Sphere Handbook.
Consultancy Objectives: The Information Management Officer will:
● Work in partnership with the Information Management and Reporting Officer in regular duties and responsibilities, including, but not limited to: data cleaning and preparation, oversight and maintenance of internal data collection and management systems, production of ad-hoc and regular reports, as well as representation and/or presentation of IIC materials at relevant meetings.
● Develop strong relationships with reporting partners to ensure management and feedback of information gathered by the IIC is captured and documented. This requires a thorough review and understanding of the current communication procedures and an alignment of all activities with the objectives of the IIC in closing the feedback loop to affected populations.
● Document the impact of the IIC as an accountability mechanism in the response by developing a technical analysis plan in alignment with existing reporting indicators and new/thematic indicators as needs arise, which will include, but are not limited to: changes in partners’ programming, availability of services/feedback mechanisms to the affected population, as well as the timeliness of referrals on responsive/corrective action as a result of information shared by the IIC.
● Meet multiple reporting deadlines for a variety of clients and through a range of mediums where required. The incumbent must have proven experience in producing high-quality reports, requiring: strong English-language skills that translate complex ideas into simple messages; excellent design skills and proven knowledge of design software such as Adobe Creative Suites (InDesign, Illustrator, Photoshop); and strong experience in information management software, including Excel as a minimum standard. Audio-visual experience is an asset.
● Strengthen the Iraq IIC’s ability to promote and enhance Accountability to Affected Populations through the provision of timely, accurate, and relevant information sharing, and in particular through the documentation of impact as mentioned below.
Deliverables: The Information Management Officer will conduct the following tasks:
● Support the Information Management and Reporting Officer in the regular revision and implementation of internal and external information structures, policies and standard operating procedures to facilitate, support, and promote data analyse and information sharing within the humanitarian and wider community.
● Establish and maintain effective relationships with stakeholders. Support and act where required as the accountability focal point between partners and the IIC and ensure information flows in accordance with established information management and reporting standards and procedures.
● Represent the IIC at meetings upon request, including but not limited to cluster-level meetings. Design and deliver cluster-specific, and other tailored presentations as required
● Conduct daily and weekly analysis of call log, tracking cases referred to partners and their level of feedback as it comes in. Document this feedback from partners in a systematic way to facilitate analysis and reporting of impact and support the overall accountability of humanitarian actors to the affected population.
● Draft and edit promotional and/or communication materials/documents and strategy to raise the profile of the call centre among affected populations and humanitarian actors (nationally and globally), including communicating updates to Headquarters in Copenhagen.
● Document and perform regular analysis of the IIC’s impact on the response, including operational developments, achievements, constraints, concerns, and requests for support.
● Applying appropriate statistical principles, identify, analyse, and interpret trends or patterns in complex IIC datasets
● Explore and apply new data visualization techniques to increase insight and visibility to data trends and associated opportunities, challenges and priorities.
● Assist in the preparation of a range of written communication documents (such as reports, letters, emails and presentations) for internal and external project stakeholders as needed.
● Draft and assemble materials for internal and external meetings, as required.
● Perform any duty required by his/her direct supervisor.
● Daily activities include but are not limited to:
- Reviewing the call log for urgent cases and sharing them through the standardised referral pathways for follow-up,
- Actively engage with partners to gather feedback on previously referred cases,
- Document cases and feedback for regular impact analysis,
- Analyse data and identify trends for ad-hoc reporting,
- Update standard operator procedures/guidelines in handling calls as required by the team Supervisor and Project Manager,
- Communicate with partners to update the IIC’s directory for humanitarian services.
The interview process will include a technical examination and a phone interview.
Impact of results
The outcomes of the role impact’s UNOPS IIC project. The work of the Information Management Officer contributes to achievement of UNOPS mission and vision:
● To expand the capacity of the United Nations system and its partners to implement peace building, humanitarian and development operations that matter for people in need.
● To satisfy UNOPS partners with management services that meet world-class standards of quality, speed and cost-effectiveness.
In particular, the results of the Information Management Officer contribute to the following strategic goals:
● Enhanced accountability and transparency, through the delivery of services that meet or exceed expectations
● Enhanced UNOPS operational capacity through improved process efficiency and effectiveness of UNOPS practices
Monitoring and Progress Controls
● Assessment of task completion
● Successfully meeting deadlines
|Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)|
|Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion. |
|Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.|
|Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).|
|Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.|
|Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.|
|Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.|
|Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.|
a. Education (Level and area of required and/or preferred education)
Masters degree in information management/technology, computer science and/or international development or related field from an accredited academic institution with five years of relevant professional experience. Or University degree in the above fields with additional two years of relevant professional experience.
Diploma in similar fields would be an added advantage.
b. Work Experience
● Strong background in data collection, analysis and presentation
● At ease making public presentations and liaising with external stakeholders
● Strong experience in usage of Microsoft Office software package (MS Word, Excel especially)
● Knowledge of Accountability to Affected Populations, and Communicating with Communities
● Knowledge of new data analysis and visualization solutions such as PowerBI and Tableau
● Familiarity with professional-grade design software (e.g. Adobe Creative Suites)
● Some web development experience also an advantage
● Experience working in the humanitarian field, preferably including the Middle East
● Knowledge of current political, economic, and social fabric of Iraq
● Working knowledge of communicating with disaster affected populations and protection response infrastructure
c. Language requirements:
● Fluency in both oral and written English is required.
● Knowledge of Arabic will be added advantage.
Qualified candidates are requested to submit:
● CV indicating necessary qualifications and all relevant experience
● Cover letter demonstrating relevant experience
● Two (2) examples of previous work relating to IM/data collection, analysis and/or visualizationA written technical examination and a verbal interview will be offered to shortlisted candidates
Contract type, level and duration
- Contract type: ICA
- Contract level: I-ICA 2
- Contract duration: Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’
For more details about the ICA contractual modality, please follow this link:
- Please note that the closing date is midnight Copenhagen time
- Applications received after the closing date will not be considered.
- Only those candidates that are short-listed for interviews will be notified.
- Qualified female candidates are strongly encouraged to apply.
- UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
- Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
- UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
- The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.