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Consultancy: U-Report On The Move Coordinator, Office of Innovation, Remote, 4 Months

New York City (United States of America)

  • Organization: UNICEF - United Nations Children’s Fund
  • Location: New York City (United States of America)
  • Grade: Consultant - Contractors Agreement - Consultancy
  • Occupational Groups:
    • Innovations for Sustainable Development
    • Communication and Public Information
    • Documentation and Information Management
    • Managerial positions
    • Civil Society and Local governance
    • Criminology, Extremism, Police Affairs and Anti-Corruption
    • Children's rights (health and protection)
  • Closing Date: 2019-09-19

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UNICEF Office of Innovation is seeking a U-Report On The Move Coordinator to support the country and regional offices with their development of U-Report to support programmes for refugees, migrants and internally displaced persons. The consultant will also lead coordinated actions across all platforms, working with Programme Division, ICT and Office of Innovations (OoI) to identify key common data points that U-Report OTM can deliver, and manage the development and delivery of a data dashboard pulling together key information. Duty Station: Remote Duration: 4 months

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, innovate...

UNICEF has a 70-year history of innovating for children. We believe that new approaches, partnerships and technologies that support realizing children’s rights are critical to improving their lives.

The Office of Innovation is a creative, interactive, and agile team in UNICEF. We sit at a unique intersection, where an organization that works on huge global issues meets the startup thinking, the technology, and the partners that turn this energy into scalable solutions.
UNICEF's Office of Innovation creates opportunities for the world's children by focusing on where new markets can meet their vital needs. We do this by:

  • Connecting youth communities (or more broadly -- anyone disconnected or under-served) to decision-makers, and to each other, to deliver informed, relevant and sustained programmes that build better, stronger futures for children.
  • Provoking change for children through an entrepreneurial approach -- in a traditionally risk-averse field -- to harness rapidly moving innovations and apply them to serve the needs of all children.
  • Creating new models of partnership that leverage core business values across the public, private and academic sectors in order to deliver fast, and lasting results for children.

The Office of Innovation specifically looks to form partnerships around frontier technologies (like drones and UAVs, blockchain, 21st century skills, urban technologies, new banking tools, wearables and sensors, or 3D-Printing) that exist at the intersection of $100 billion business markets and 1 billion person needs – and to identify how they can grow and scale profitably and inclusively.

For every child outside their home country…

Globally, 30 million children lived outside their country of origin in 2017 whilst about 12 million children were refugees and asylum seekers. Millions more have been affected by international migration. Some children and young people are stateless because they were born outside the borders of their parents’ home country. Others experience family disruption when their parents migrate. Far too often, millions of uprooted children and young people are invisible in data, and they often face discrimination and isolation as they seek to make new lives for themselves.

In 2018, UNICEF produced the A Right to Be Heard report, highlighting the voice of young migrant and refugee groups. The report established that many do not have access to national or local services and fall through the cracks of child protection systems as they cross borders. Indeed, data are scarce, and little is known about their health, their education, or how migration affects their futures. Too often, they are talked about, but rarely are they listened to.

U-Report provides an opportunity for young refugee, migrant and internally displaced people to be heard. It is a tool designed to empower populations, focused on young people. It ensures that those who have registered on U-Report, known as U-Reporters, have access to information, can speak out on issues that affect them and their communities, encourage citizen-led development and create positive behavior change. Individuals are asked to register using their own social media channels and then anonymously send and receive information as well as respond to questions. There is a community of over 7million U-Reporters worldwide, with 60 countries having their own U-Report platform.

There are three basic ways to use U-Report as a two-way communication tool:

  1. To create two-way communication with communities, especially but not limited to young people, by gathering their opinions on topics that are of interest to them through polls. Data generated from these polls is aggregated and published in real time on a publicly available website, disaggregated by age, gender and location, and is then used to advocate with decision makers. Feedback on this action is given to U-Reporters, demonstrating the power of their voices and opinions.

  2. To ensure U-Reporters are able to access vital, often life-saving and behavior related information on topics of relevance. This can be done through bots with trigger words (e.g. ‘ASYLUM’) or by asking more at the end of a poll.

  3. One on one dialogue, whereby the U-Reporter can receive individual bespoke responses to questions asked. These messages can also be analysed to spot trends in information needs or similar. This is more suitable in humanitarian situations where communication and coverage is minimal.

This consultancy will be looking at multiple countries and regions that have a large number of refugees, migrants and internally displaced people. There is one interagency, multiple country U-Report programme that is set to launch in November 2019, which is in four countries receiving a large number of refugees and migrants from Venezuela, that will require specific support in its early implementation phase. U-Report in Brazil, Colombia, Ecuador and Peru is an interagency U-Report On The Move platform that forms part of the R4V (Response for Venezuela) platform, and this consultancy will support the regional coordination of this project, alongside colleagues from LACRO, UNICEF Country Offices involved and colleagues from partners including UNHCR, IFRC and IOM.

U-Report programming is a work stream of the Dutch Partnership, funded by the government of The Netherlands. UNICEF is piloting U-Report as a feedback mechanism and youth engagement platform specifically aiming at creating employment opportunity for migrants and refugees either directly or indirectly by addressing gaps in training and education for these groups. Funding from the Dutch Partnership is to provide coordination to assist partners and partnership countries in using U-Report to reach the needs of migrant, refugee and IDP groups, rather than for specifically deploying or operating U-Report. U-Report represents one part of a larger multi-agency partnership with UNHCR, ILO, WB and IFC under which UNICEF will specifically contribute its technical and programmatic expertise to support education and child protection for all children, including children on the move and vulnerable children and youth in affected communities; through integrated approaches that also address child health/health systems strengthening; early childhood development; nutrition; water and sanitation, and others.

How can you make a difference?

The consultant will support the country and regional offices with their development of U-Report to support programmes for refugees, migrants and internally displaced persons. Opportunities to scale U-Report On The Move in both new and existing contexts, including countries involved in the Dutch Partnership, will be identified and support given to scope new projects. The consultant will also lead coordinated actions across all platforms, working with Programme Division, ICT and Office of Innovations (OoI) to identify key common data points that U-Report OTM can deliver, and manage the development and delivery of a data dashboard pulling together key information. The person will ensure there are appropriate guidelines on the delivery of projects that may fall outside the remit of a standard U-Report, including interagency SOPs, data protection impact assessments, information and communication needs assessments, and template polls, bots and campaigns in RapidPro.

The consultant will provide specific coordination to the multi-country U-Report On The Move project in Brazil, Colombia, Ecuador and Peru, that is part of the Coordinated Platform for the Response for Migrants and Refugees from Venezuela (R4V). The consultant will support during the deployment and implementation phase of the project, ensuring collaboration between countries and partners, managing the budget and reporting to the donor.

The consultant will support countries who are part of the Dutch Partnership on migration in the specific development of U-Report On The Move activities in coordination with colleagues in Programme Division.

Your main responsibilities will be:

  • Scope at least two U-Report On The Move projects in two separate geographical locations (with at least one being part of the Dutch Partnership)
  • Support the development of U-Report OTM R4V dashboard with common data points to be collected across all U-Report On The Move platforms, or platforms that have large numbers of migrants and refugees, in collaboration with Programme Divison
  • Support the deployment and implementation of U-Report On The Move in Brazil, Colombia, Ecuador and Peru in conjunction with LACRO, OoI, CO and interagency colleagues via the R4V Platform, including the delivery of the U-Report On The Move R4V platform data dashboard, budget management and donor reporting.  Provide support to allow COs to reach scale, engage and social change objectives including sharing best practice.
  • Create Standard Operating Procedures to be followed by all users of the U-Report platform (i.e. RapidPro and U-Partner) and adapted at national/regional level
  • Develop template polls, live chat Q&A, bots and campaigns for refugee and migrant groups
  • Using the U-Report M&E framework, develop guidelines for M&E for U-Report OTM to be adopted at national/regional level
  • Ensure that project deliverables are provided on time and on budget; including U-Report On The Move R4V Platform
  • Document OTM implementation process, liaise with CO’s to produce case studies/stories. Test Key Principles for OTM document in new contexts and update as appropriate.
  • Promote U-Report On The Move to internal and external partners to ensure relevant parties involved.

To qualify as an advocate for every child, you will have…

  • An advanced university degree (Master's or higher) in International Development, Business Administration, Communications or another related field- A first university degree (Bachelor's) in a relevant field, combined with 7 years of professional experience, may be accepted in lieu of an advanced university degree.
  • At least five years of experience in supporting and coordinating project activities across a large organization and with other international partner organizations and with government
  • Progressively responsible professional work experience in communication, education, and technology fields, some of which should be in an international setting
  • Demonstrated knowledge of programme areas pertinent for refugee, migrant, asylum seeker and internally displaced groups
  • A strong understanding of UNICEF programmes, policy, and principles, including knowledge of communication, technology, user-centered design, youth participation and partnership goals, as well as sound interpretation and judgment to present these programmes and policies in a way that enhances UNICEF’s image
  • Strong experience using RapidPro
  • Knowledge of current trends in youth participation and new media, as well as a good understanding of development issues, world affairs and current events
  • Proven ability to manage relationships with UNICEF partners, Government, including youth coalitions, universities, intellectual leaders, UN organizations, NGOs and the private sector
  • Proven skills in communication, networking, strategic thinking, advocacy, negotiation, and ability to relate this to new media and young people
  • Proven ability to conceptualize, plan and execute ideas as well as to transfer knowledge and skills
  • Proven capacity to work with and lead collaborative teams across different locations and with different technical skills
  • Experience managing projects with strong technology components
  • Strong writing and communication skills and the aptitude to handle competing messages and priorities with multiple audiences
  • Experience working in complex, resource poor contexts is an advantage
  • Very good interpersonal skills, skilled at persuading, influencing, relating and networking
  • Creative, innovative thinker who can also translate ideas into practical applications
  • Fluency in English is required; fluency in written and verbal Spanish highly desirable.

For every child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust and Accountability and core competencies in Communication, Working with People and Drive for Results.

The competencies required for this post are:

  • Deciding and Initiating Action
  • Relating and Networking
  • Applying Technical Expertise
  • Creating and Innovating
  • Formulating Strategies and Concept

View our competency framework at

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Payment details and further considerations:

  • Monthly payment, based on monthly tasks and progress reports, approved upon monthly review with supervisor.
  • Consultant is responsible for his/her own health and travel insurance
  • Consultant is eligible for standard DSA for all work-related travel


Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Duty Station: Remote

Duration: 4 months

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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