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Supply Chain Assistant (Customer Services) SC5

Dubai

  • Organization: WFP - World Food Programme
  • Location: Dubai
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Administrative support
    • Logistics
    • Supply Chain
    • Customer services
  • Closing Date: Closed

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Experience: At least four years of progressively responsible support experience in procurement, logistics, accounting, customer service or other related field with at least one year in the humanitarian response and/or customer services.

Language: Fluency in both oral and written communication in English. Knowledge of a second UN language (Arabic, French, or Spanish) is an added asset.

ORGANIZATIONAL CONTEXT

Under the overall guidance of the UNHRD HUB Manager/Head of Supply Chain Manager and direct supervision of the Customer Service Officer/Supervisor, the Supplier Chain Assistant will be responsible to collaborate with our humanitarian and development partners to define their needs across global organizations with interest in the Middle East, Asia and Africa. This includes gathering and analyzing information, formulating and testing hypotheses relating to humanitarian needs/trends. Developing tailor-made solutions, presenting them to the program teams/management and working closely with partners to ensure positive impact and sustainable results.

JOB PURPOSE

To deliver a wide range of business support processes and activities for a specific professional area of work, to facilitate effective service delivery. 

Job Title: Supply Chain Assistant (Customer Services)

Level: SC 5

Salary: Starting from AED 13,216.26 per month (inclusive of pension), plus medical insurance and other entitlements.  

Duration of Employment: 12 months with possibility of extension

No of job openings: Two (2)

KEY ACCOUNTABILITIES (not all-inclusive)
  • Acts as a primary Focal Point / Front Desk for any request from the Humanitarian Organizations requiring services from UNHRD. 
  • Perform and monitor office communications and act as an escalation point for complex business queries, to ensure priorities and urgent matters are identified and addressed, and that consistent and quality services are delivered to partners
  • Comply with order process operations as per standard UNHRD Standard Operating Procedure (SOP)
  • Responsible for coordinating after sales policies with procurement team
  • Assess and recommend improvements to procedures and practices, to contribute to the effective delivery of business support services.
  • Responsible for the verification of stock availability with all other hubs and other Advanced Prepositioning Stocks
  • Responsible for reservation of funds with Finance for all confirmed orders
  • Analyze and contribute to assessments and operational planning for all delivery modalities
  • Coordinating with warehouse on timely staging and dispatch of shipments
  • Coordinating with Procurement and Warehouse to ensure triggers necessary to clear debits and credits associated with each order are posted on time.
  • Process order transactions in WINGS
  • Together with UNHRD Head Quarters work on an up to date product catalogue
  • Represent UNHRD Dubai in humanitarian forums
  • Consult with partner on possible customized solutions for their programs based on trends
4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

  • Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
     
OTHER SPECIFIC JOB REQUIREMENTS
  • Good communication skills in order to provide specialized business support services to a wide range of individuals.
  • Ability to extract, interpret, analyze and format data;
  • Identifies priority activities and assignments; monitors and adjusts plans and actions as necessary; ability to work with minimum supervision;
  • Ability to build relationships with a variety of individuals across functions.
  • Experience in coordinating the work of others and self and training and supporting others.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
  • Knowledge of WFP regulations, rules and policies and procedures in the area of work.
  • Practical knowledge ERP system.
  • Specialized knowledge of the application of common business processes, practical business support methods, procedures and systems used in area of work, gained through technical training and work experience.
TERMS AND CONDITIONS
  • The United Nations World Food Programme is an equal opportunity employer. Qualified female candidates and UAE Nationals are strongly encouraged to apply.
  • Applications received after the closing date will not be considered.
  • Only those candidates shortlisted will be notified.
DEADLINE FOR APPLICATIONS

2nd of October 2019.

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

This vacancy is now closed.
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