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Project Outreach Officer(P3)

Vienna (Austria)

  • Organization: IAEA - International Atomic Energy Agency
  • Location: Vienna (Austria)
  • Grade: P-3, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Nuclear Technology
    • Technology, Electronics and Mechanics
    • Monitoring and Evaluation
    • Security policy
    • Communication and Public Information
    • Project and Programme Management
  • Closing Date: 2019-11-07

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Organizational Setting

The Department of Safeguards (SG) is the organizational hub for the implementation of IAEA safeguards. The IAEA implements nuclear verification activities for some 180 States in accordance with their safeguards agreements. The safeguards activities are undertaken within a dynamic and technically challenging environment including advanced nuclear fuel cycle facilities and complemented by the political diversity of the countries.

The Department of Safeguards consists of six Divisions\: three Operations Divisions\: A, B and C, for the implementation of verification activities around the world; three Technical Divisions\: Division of Concepts and Planning, Division of Information Management, and Division of Technical and Scientific Services; as well as three Offices\: the Office for Verification in Iran, the Office of Safeguards Analytical Services and the Office of Information and Communication Services.


Within the Department of Safeguards, the Office of Information and Communication Systems (SGIS) is the centre of competence for the specification, development and maintenance of information and communication technology (ICT) systems and for the management of all ICT infrastructure and services to support safeguards. In partnership with other organizational entities, SGIS is responsible for planning and implementing an ICT strategy as well as enforcing ICT standards.  

Main Purpose

As a member of a team supporting the Director, SGIS, the Project Outreach Officer provides research, analytical, reporting and communications support to the Director with the objective of ensuring effective and timely project reporting and outreach. The Project Outreach Officer works in close cooperation with the Section Heads of SGIS and the SG user community, developing and coordinating multifaceted outreach campaigns with special emphasis on issues and events which highlight significant changes, modifications and improvements to the development and implementation of business capabilities with information technology (IT) solutions; i.e., software releases and user workshops.


The Project Outreach Officer is\: (1) a client relationship expert, planning and coordinating outreach activities; (2) an adviser to the Director on improving the efficient and effective production and delivery of public information to target audiences through digital and print channels (3) a producer of written and other materials for dissemination to staff of the Department as well as other concerned Departments of the IAEA; and (4) an analyst, evaluating, extracting, and consolidating project related data from documentation available in-house and obtained from Member States for the purpose of reporting on project progress and results.

Functions / Key Results Expected

  • Draft, design, edit and publish user outreach materials such as newsletters, staff notices, service announcements, and updates on the Intranet aimed towards Safeguards staff and other stakeholders.
  • Develop and support user satisfaction survey initiatives, designing data collection tools and performing reviews, analyses and interpreting responses, identifying problems/issues and preparing conclusions.
  • Develop toolkits and information materials on SGIS activities, such as but not limited to digital aids, brochures, flyers, web pages, visual aids, and coordinate events (e.g. General Conference side events) aimed at apprising stakeholders of the range and nature of SGIS projects ,activities and services as well as to inform other stakeholders.
  • Reviews documents and materials intended for use within and outside the organization in order to ensure consistency and validity of messages.
  • Devise and implement initiatives supporting the adoption of new services and changes.
  • Maintains SGIS internal websites.
  • Identify the existing and anticipated challenges related to the management of SGIS projects and activities and propose recommendations on effective reporting.
  • Prepares content for reports to stakeholders.
  • Plan the calendar of outreach events to engage SG audiences. 

Competencies and Expertise


Core Competencies

Name Definition
Planning and Organizing Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.
Communication Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
Achieving Results Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
Teamwork Actively contributes to achieving team results. Supports team decisions.


Functional Competencies

Name Definition
Client orientation Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.
Judgement/decision making Consults with supervisor/manager and takes decisions in full compliance with the Agency’s regulations and rules. Makes decisions reflecting best practice and professional theories and standards.
Partnership building Identifies and builds partnerships. Develops and maintains long lasting partnerships to strengthen relationships. Delivers programmatic outputs and acquires resources in support of Agency goals.


Required Expertise

Function Name Expertise Description
Public Information and External Relations Multimedia Production Ability to generate professional web and print communications products for use by staff at all levels and for external audiences.
Public Information and External Relations Outreach Strong research skills, ability to rapidly analyze and integrate information to produce clear and relevant content for outreach materials.
Publishing Production of Reference Materials Demonstrated writing and editing experience. Ability to write and edit information to a high standard of accuracy.

Qualifications, Experience and Language skills

  • A first level university degree in International Relations, Political Sciences or other relevant field.
  • Minimum of 5 years’ experience in managing internal and external outreach campaigns and contribute creative input.
  • Strong research skills, ability to rapidly analyse and integrate information to produce clear and relevant content for outreach materials.
  • Demonstrated experience planning, reviewing and managing project related documentation.
  • Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, English, French, Russian and Spanish) is an asset.


The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $60233 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 23913, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance

Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\:
Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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