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Global Payroll Manager

Kuala Lumpur

  • Organization: WHO - World Health Organization
  • Location: Kuala Lumpur
  • Grade: Mid level - P-4, International Professional - Internationally recruited position
  • Occupational Groups:
    • Human Resources
    • Managerial positions
    • HQ/GSC Global Service Centre
  • Closing Date: Closed

OBJECTIVES OF THE PROGRAMME


The WHO Global Service Centre (GSC), Malaysia, provides specialized services to all staff and all WHO offices worldwide and Partner entities in respect of human resources, procurement, finance and support of corporate IT applications and infrastructure. The aim of the GSC is to provide the swift and reliable delivery of a comprehensive array of products and services covering all these fields. The Global Payroll team (GPAY) within the GSC provides processing and accounting services for payroll, pension, as set out in the Service Catalogue.


DESCRIPTION OF DUTIES


- The incumbent leads and manages the staff and resources in the Payroll and Pension section of the Global Service Centre including planning, coordinating and implementing within established guidelines and in accordance with WHO's Regulations, Rules and Manual Provisions.

- The incumbent ensures internal controls and assurance are appropriately in place.

- Manages Payroll and Pension team ensuring consistent high quality services at all times are delivered to the organization in the most cost effective manner.

- Manages Payroll and Pension team ensuring adequate coverage at all hours of operation.

- Monitors work status and quality and manages staff within the Payroll and Pension team.

- Develops new procedures and guidelines in payroll and pension processing and implements changes that drive operational efficiencies.

- The incumbent leads, contributes to complex and challenging business projects that significantly enhance efficiency, business improvement, continuity, information and performance of global payroll and pension processes.

- Documents procedures, identifies streamlining opportunities, and designs and executes them.

- Implements, measures performance, evaluates and reports on Service Level Agreements.

- Ensure prompt resolution of any service problems as they arise.

- Ensures adequate training to staff in payroll and pension teams.

- Manages accounting processes and ensures monthly submissions to HQ, Regions and various stakeholders are accurate and on time.

- Manages the Pension administration, reconciliations, reporting and responding to queries from United Nations Joint Staff Pension Fund (UNJSPF).

- Manages the reconciliations, reporting and responding to queries/confirmations to La Mutuelle and United Nations Federal Credit Union (UNFCU).

- Acts as Focal point for Payroll/Pension related Internal and External Auditors and responds to queries and is responsible for the implementation and monitoring of Audit recommendations.

- Responsible for maintaining payroll data, payments and payroll advices.

- Provides and coordinates with IT inputs as required for any system upgrade modifications to ensure functional aspects of system upgrades are fully considered before implementation.

- Reviews design and development efforts, collaborates with Information Management and Technology (IMT) on proposals supporting future enhancements.

- Informs internal and external stakeholders on changes or enhancements.

- Identifies risks and communicates with stakeholders and management and proposes alternative options including potential benefits, cost estimates, impact to other business processes.

- Ensures that the entitlement processing and accounting rules configured in the system comply with the HR policies and Financial Regulations.

REQUIRED QUALIFICATIONS


Education

Essential\:
- An advanced University Degree (Masters level or above) in Finance, Business Administration or related field.
Desirable\:

Experience

Essential\:
- A minimum of seven years of progressive managerial responsibility in a large, complex, international organization/company, preferably within a Shared Service Centre or other financial processing environment.
Desirable\:
- Experience in managing payroll within a UN context.
- Having a lead/active role in at least one full life cycle ERP implementation or upgrade.
- Administration of US employees US Taxes.
- Experience within a Shared Service Centre.

Skills

- Excellent judgement and integrity is required since the responsibilities include managing sensitive financial information and very large cash outflow.
- Excellent managerial, leadership skills are needed to manage and motivate a large team.
- The incumbent's ability to pragmatically work through solutions for multiple stakeholders who are geographically remote and meet deadlines under pressure is paramount.
Essential\:
1. Excellent integrity
2. Tact in managing high volumes of payments
3. Excellent managerial and leadership skills
4. Ability to work under pressure/flexibility
5. Excellent leadership, management and organizational skills combined with the ability to produce innovation solutions
6. Excellent analytical skills
7. Excellent communication skills to present proposals in a concise, clear and logical manner
8. In depth knowledge of Oracle base HR and Payroll
9. Excellent IT literacy in MS Office is expected

WHO Competencies

  1. Creating an empowering and motivating environment
  2. Ensuring the effective use of resources
  3. Building and promoting partnerships across the organization and beyond
  4. Setting an example
  5. Communication

Use of Language Skills

Essential\:
- Expert knowledge of English.
Desirable\:

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 72,637 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2076 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

  • This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link\: http\://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
This vacancy is now closed.
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