By continuing to browse this site, you agree to our use of cookies. Read our privacy policy

Senior Business Analyst

Geneva (Switzerland)

  • Organization: WIPO - World Intellectual Property Organization
  • Location: Geneva (Switzerland)
  • Grade: P-4, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Operations and Administrations
    • Sustainable trade and development
    • Sustainable Business Development
  • Closing Date: 2019-10-28

Click "SAVE JOB" to save this job description for later.

Sign up for free to be able to save this job for later.


- The deadline for applications is indicated in local date and time.

- This post is a project post.


1.    Organizational Context


  1. Organizational Setting


    The post is located in the Enterprise Architecture and ICT Program Management Division, in the Administration & Management Sector (AMS).  The Enterprise Architecture and ICT Program Management Division is the bridge between the ICT Department and WIPO's other business sectors. It ensures that the ICT infrastructure and services are responsive to WIPO's current and future needs. The Division also provides support to the Chief Information Officer (CIO) for program and budget planning.

  2. Purpose Statement


    As part of the Enterprise Content Management (ECM) Project, the incumbent is required to deliver the business analysis and aligned activities in regards to the on-going implementation of the Enterprise Content Management platform.


  3. Reporting Lines


    The incumbent works under the supervision of the Director of the Enterprise Architecture and ICT Program Management Division.



2.     Duties and Responsibilities


The incumbent will perform the following principal duties\:


a.  Business Analysis and Modelling\:

Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change. Selects, adopts and adapts appropriate business analysis methods, tools and techniques; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies. Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.

Conducts business modelling activities for the ECM Project across multiple business functions.  Plans own modelling activities, selecting appropriate techniques and the correct level of detail for meeting assigned objectives. May contribute to discussions about the choice of the modelling approach to be used. Obtains input from and communicates modelling results to senior managers for agreement.


b.  Business Process Improvement\:

Analyses and designs business processes; identifies alternative solutions to exploit the functionality of the ECM Platform Develops graphical representations of business processes to facilitate understanding and decision making. Assesses the feasibility of business process changes and recommends new approaches. Advises on business process improvements. Advises, tailors and implements business process improvement methods and tools at project level in line with agreed standards. Contributes to the definition of organizational policies, standards, and guidelines for business process improvement within the ECM Project.


c.  Requirements and Definition Management\:

Contributes to selection of the requirements approach for the ECM project. Defines and manages scoping, requirements definition and prioritization activities for the project. Facilitates input from stakeholders, provides constructive challenge and enables effective prioritization of requirements. Reviews requirements for errors and omissions. Establishes the requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source. Investigates, manages, and applies authorized requests for changes to base-lined requirements, in line with change management policy.


d.  Knowledge Management\:

Provides advice, guidance, and support to help people to adopt and embed best-practice approaches to information and knowledge management into all areas of their work through the use of the ECM platform. Promotes collaborative technologies, processes and behaviours to facilitate sharing of ideas and work-knowledge among internal teams and external partners. Provides support for the establishment and nurturing of communities of practice, including workshops, one-on-one guidance, and troubleshooting. Develops and implements processes and behaviours which help people easily access and use data, learning, and knowledge to improve performance. Shares ideas and examples of existing practices to encourage adoption.


e.  Process and System Testing\:

Specifies and develops test scenarios to test that new/updated processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and analyses test results, and reports any unexpected or unsatisfactory outcomes. Uses test plans and outcomes to specify user instructions.

Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability and portability). Creates traceability records, from test cases back to requirements. Produces test scripts, materials and regression test packs to test new and amended solution components. Records and analyses actions and results, and maintains a defect register. Reviews test results and modifies tests if necessary. Provides reports on progress, anomalies, risks and issues associated with the overall project. Reports on system quality and collects metrics on test cases. Provides specialist advice to support others.


f.   User Service Support\:

Acts as the routine contact point, receiving and handling requests for support.  Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation.


g.  Performs other related duties as required.



3.     Requirements




Advanced university degree in a business or IT field, or in a related field. A first-level university degree in one of the aforementioned subjects plus two years of relevant experience in addition to the experience mentioned below may be accepted in lieu of an advanced degree.




At least seven years of relevant professional experience in business analysis, including at least four years on projects relating to Enterprise Content Management platforms.



Experience with the OpenText Content Server (v16) platform in the role of Business Analyst.




Excellent knowledge of written and spoken English.



Knowledge of another official UN language, particularly French.


Job Related Competencies


Good knowledge of Enterprise Content Management Systems.


Ability to work accurately and respect strict deadlines.


Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.



Knowledge of the subject matter dealt with by WIPO.



4.     Organizational Competencies


  1. Communicating effectively.

  2. Showing team spirit.

  3. Demonstrating integrity.

  4. Valuing diversity.

  5. Producing results.

  6. Showing service orientation.

  7. Seeing the big picture.

  8. Seeking change and innovation.

  9. Developing yourself and others.



5.      Information


Mobility\:  WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization.  Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.


Annual salary\:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.  The post adjustment (cost of living allowance) is variable and subject to change without notice.  The figures quoted below are based on the September 2019 rate of 76.4%




Annual salary



Post adjustment



Total Salary



Currency USD




Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.


Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.


Additional Information


Initial period of one year, renewable, subject to funding and satisfactory performance.  Fixed-term appointments granted for approved projects shall be for a period whose minimum and maximum duration are tied to the funding and terms of reference of the project.  The overall duration of a fixed-term appointment for a project shall normally not exceed five years.  Fixed-term appointments granted for approved projects shall not be converted to a permanent or continuing appointment.


Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.


The Organization reserves the right to make an appointment at a grade lower than that advertised.




By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.


In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\:// Some professional certificates may not appear in the WHED and these will be reviewed individually.


Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.


Additional background checks may be required.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

What does it mean?

Click "SAVE JOB" to save this job description for later.

Sign up for free to be able to save this job for later.