Registration Assistant

This Job Opening is available to eligible UNHCR staff members and external applicants. Registration Assistant

ORGANIZATIONAL CONTEXT

The Registration Assistant is a member of the Registration team and is supervised by a more senior member of the team who normally reports directly to the Associate Registration Officer. The Registration Assistant is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. The Registration Assistant responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up. The Registration Assistant may provide interpretation and/or translation services in cases for which s/he has the required language competencies.

FUNCTIONAL STATEMENT
Accountability
- UNHCR's Registration Standard Operating Procedures (SOPs) are implemented in accordance with relevant UNHCR standards and policies.
- Persons of concern have fair and transparent access to registration procedures.

Responsibility
- Conduct registration interviews in accordance with local SOPs and registration standards.
- Respond to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
- Maintain accurate and up-to date records and data related to all individual registration cases.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation
- Act as interpreter and translator when needed.
- Perform other related duties as required.

Authority
- Refer cases to other units within the office and to implementing partners as necessary.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED
- Completion of secondary education preferably with post-secondary training or certificate in social science, statistics, mathematics, information technology or related fields.
- Minimum 5 years of relevant job experience (3 years with post-secondary certificate/training).
- Good computer skills.
- Excellent knowledge of English and local language.

(In offices where the UN working language is not English, excellent knowledge of UN working language of the duty station is required).

DESIRABLE QUALIFICATIONS & COMPETENCIES
- Training in basic principles of international protection.
- Experience in working with UNHCR proGres software.
- Knowledge of another relevant UN language. Please also note that Arabic and English are essential for this Job Opening. Only short-listed candidates will be contacted. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing, training, etc.)

UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. UNHCR has a ZERO TOLERANCE policy on sexual exploitation and abuse, and sexual harassment. Successful candidates will be subject to mandatory UN Sexual Exploitation and Abuse and Sexual Harassment clearance check prior to receiving an offer. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). All applications will be treated with the strictest confidentiality. Interested qualified internal and external candidates meeting the requirements of the Job Descriptions posted online can apply no later than 24 October 2019 Midnight Geneva Time.