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ICT/Asset management Associate

Jerusalem (Israel)

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Jerusalem (Israel)
  • Grade: LICA-7, Local Individual Contractors Agreement - Administrative support
  • Occupational Groups:
    • Information Technology and Computer Science
    • Procurement
    • Administrative support
    • Logistics
    • Operations and Administrations
    • Supply Chain
    • Banking and Finance
  • Closing Date: 2019-10-24

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Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.


Background Information - Jerusalem

Jerusalem Office – UNOPS Project Management and Infrastructure Centre of Excellence

Since the opening of the Jerusalem Office in 2006, UNOPS has significantly strengthened its operations in Palestine. Our expert knowledge, skills and management systems contribute to the sustainable development of public infrastructure in Gaza and the West Bank, including Area C and East Jerusalem.

In recognition of its ability to affect and lead positive change, the Jerusalem Office  has been named the UNOPS Project Management and Infrastructure Centre of Excellence.

The Jerusalem Office is the first UN office to receive the Level 4 P3M3 Maturity Model certification in project management by APMG. This certification demonstrates the well-structured, standardized and defined project management processes and methodologies applied to projects, generating the best results desired by our partners.

This achievement is part of a broader agenda to increase the Office’s impact on development projects, by improving our services and adding value to the outcomes of our partners’ works. The office has benchmarked its capabilities against international industry level standards and through this has achieved several prestigious certifications, including ISO 9001 (Quality Management), ISO 18001 (Occupational Health and Safety), ISO 14001 (Environment Management) and Level 4 P3M3.

Background Information - Job-specific

Under the direct supervision of the functional supervisor, reporting to the Head of Support Services, and technical guidance of the ICT Services, HQ:

The ICT Associate is responsible for efficient and effective ICT management and support to the Operations in a given geography. In the discharge of her/his duties, the ICT Associate liaises with UNOPS Programme Support Officers, Chief Technical Advisers and Portfolio Managers and Portfolio Assistants in order to ensure best support.            Qualified female candidates are strongly encouraged to apply.


Functional Responsibilities


Functions/Key results expected:
  1. ICT client services, management and administration
  2. Network administration
  3. Provision of reliable asset management
  4. Team Management
  5. Knowledge building and knowledge sharing

1.     ICT client services, management and administration

  • Ensures efficient and effective ICT client services, management and administration, focusing on achievement of the following results:
  • Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.
  • Information technology and systems planning exercises undertaken in the Business Unit, and representing the Business Unit in those undertaken throughout UNOPS.
  • Provision of fast, friendly, and effective user support
  • Participation in the development of ICT standards and strategies.
  • Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the Business Unit ensuring compliance with registration and upgrades.
  • Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools.
  • Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.
  • Supervision of information and communication services of the Business Unit and managed projects
  • Effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.
  • Active networking with clients, addressing and improving common areas of concern.
  • Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.
  • Liaison with UNOPS Headquarters, and other relevant units, to determine hardware and software requirements.
  • UNOPS' liaison with the local UN partner agencies on issues relating to UNOPS ICT.                                     

2.     Network administration

  • Ensure efficient network administration, focusing on achievement of the following results:
  • Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ based systems.
  • Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.
  • A stable and responsive network environment based on daily monitoring of the network connection.
  • Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.
  • Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations

3.     Ensures provision of reliable asset management, focusing on achievement of the following results:

  • Proper maintenance and safe and secure storage of all office equipment and property;
  • Assistance in the preparation of accurate inventory lists and adequate property records for

       the office as well as for projects;

  • Careful monitoring of the movement of equipment into and within the area of responsibility;
  • Implementation of an equipment management and accounting system for all equipment and properties managed by the office, in accordance with UNOPS equipment policy;
  • Receipt of goods and equipment for the office, inspection and report preparation

4.     Team management

  • Facilitates the engagement and provision of high quality results and services of the team

supervised through effective work planning, performance management, coaching, and

promotion of learning and development.

  • Provides oversight, ensuring compliance by team members with existing policies and best

practices.

5.     Knowledge building and knowledge sharing

  • Training  and guidance to users in efficient and secure use of ICT systems and services
  • Advice to management, clients and colleagues on subject matter expertise
  • Synthesis and dissemination of best practices to internal collaborators and networks
Impact of Results:

The effective and successful achievement of key results by the ICT and Admin Associate directly affects the overall efficiency and effectiveness of the relevant business unit/project, in ICT management and administration, impacting the timely and effective implementation of the respective services and deliverables.  This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPS’ competitive position as a partner of choice in sustainable development and project services in the country/region served.



Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education:
  • Completion of Secondary education is required.
  • Diploma or University Degree, preferably in information sciences, computer sciences or engineering, is  desirable
Experience: 
  • A minimum of 7 years of progressively responsible experience in the field of information technology and/or telecommunications and systems, preferably in an international environment
  • Operational experience in administration, with demonstrated capacity to meet performance indicators, and deliver results is highly desirable
  • Experience in the usage of computers and office software packages (MS Office 2010 and/or newer versions). Experience in management of Active Directory, Windows servers, and network infrastructure.
Languages requirements:
  • Full working knowledge of English and Arabic is required.  
  • Knowledge of another official UNOPS language is an asset.



Contract type, level and duration

  • Contract type: Local ICA Agreement - LICA
  • Contract level: ICS 7
  • Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’


For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx 

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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