Roving Cultural Mediator

Introduction

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

1. Background

DRC has been operating in Greece since December 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece.

2. Purpose

Under the overall supervision of the RCM Team Leader the Roving Cultural Mediator (Greek and Farsi) will provide accompaniment and interpretation services to asylum seekers and refugees to and from their places of residence to access medical, legal and other services in the Greek public sector. S/he will ensure safe and dignified access to medical, legal and other services, and provide cultural mediation and interpretation as well as culturally appropriate, correct, and smooth communication between the persons of concern and Greek service providers.

3. Duties & Responsibilities

• Accompany if needed asylum seekers and refugees via public transportation or taxi from their place of residence to the service provider and back home again afterward if needed.
• Provide clear, understandable and culturally appropriate interpretation services for asylum seekers, refugees and the service providers, as required.
• Support persons of concern to fully express and understand the information being exchanged and take written notes if needed.
• Ensure the confidentiality of the information is preserved and respected.
• Other tasks as required by the RCM Team Leader to support DRC’s activities implementation.

4. Required Qualifications

• Excellent command of written and spoken Greek AND Farsi language is a requirement.
• Minimum one year working experience, previous experience working in the humanitarian sector is preferred.
• Basic written and spoken English is desirable.
• Extensive vocabulary and ability to accurately translate complex ideas and information, including the capacity to understand and translate medical, legal and procedural information.
• The ability to negotiate, mediate and interpret on behalf of service users.
• General administrative skills are needed, including competence with Microsoft Word, basic Excel, Internet Apps.
• Excellent interpersonal and teamwork skills, working with different groups, partners and nationalities.
• Ability to work with vulnerable individuals, from children to elderly.
• Commitment to humanitarian principles and values.
• Flexible, enthusiastic and willing to learn from others.
• Good organizational skills to work autonomously and organize the details of the accompaniment for a variety of beneficiaries.
• Empathy, combined with a genuine desire to improve the quality of the lives of service users.
• Able to remain calm, in control and good humored even under pressure.
• Ability to adapt in working under standardized operational procedures, rules and abide to Code of Conduct.
• Focuses on impact and result for the client and responds positively to feedback.
• Consistently approaches work with energy and a positive, constructive attitude.
• Additional PoC languages (Sorani, French etc) will be considered a strong asset

5. Required Skills & Qualities

• Core Competencies of DRC:
  • Striving for excellence
  • Collaboration
  • Taking the lead
  • Communication
  • Demonstrating Integrity

6. Terms & Conditions

The contract will be under the Greek Labor Law (this is a national position)

All allowances will be provided to the employees (Christmas, Easter, Vacation bonus)

DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.

The position will be based in Attica (Greece) and national terms and conditions apply

7. Application Process

Are you interested? Then apply for this position on line: www.drc.dk/about-drc/vacancies/current-vacancies. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.

DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability. DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process. However, applicants must be aware that DRC cannot systemically sponsor non-EU citizen or non-Greek resident for all the steps of legal process to get a work permit and/or a residency permit in Greece.

Applications close on the 6th of November 2019. Applications submitted after this date will not be considered.

Due to the urgency of the position, DRC has the right to recruit a candidate who matches the required profile before the above deadline.