Information Resources Assistant
Riyadh (Saudi Arabia)
IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments
FAO is committed to achieving workforce diversity in terms of gender and nationality
People with disabilities are protected from any type of discrimination during any stage of employment, including the recruitment phase
All applications will be treated with the strictest confidentiality
This position is located in the Programme Management Unit (PMU) of the FAO UTF Technical Cooperation Programme in Riyadh, Kingdom of Saudi Arabia.
The Information Resources Assistant provides a large variety of standard support functions that contribute to the smooth and effective running of all Information and Communication Technology (ICT), Information Resources and Records Management functions, within the Office.
The Information Resources Assistant reports to the Administrative Officer and follows technical standards and procedures established by the IT Division. He/ she acts independently in routine matters, in line with established policies and procedures. Supervision received is focused on divisional/ departmental IT priorities, in particular the meeting of timelines and the quality of support given to clients, and ensures learning opportunities
The Information Resources Assistant has frequent interaction with staff at all levels within the Office and with HQ relevant offices for selected functions to exchange routine information concerning the entire scope of information resources support.
Information - Communications Technology\:
• Act as first point of support in ICT matters, receive, log and monitor requests as per established procedures, responding to ad-hoc queries, and retrieving data;
• Provide 1st and 2nd level support to resolve IT-related issues pertaining to FAO standard equipment; escalate those issues that cannot be solved to the Regional IT Office support IT staff and to the technical team in the IT Division; monitor progress and ensure problem resolution;
• Liaise with external technical support providers, following up on user problems until resolution is achieved;
• Support the operation and use of the office network infrastructure (wired or wireless LANs, routers, firewalls), internet access and network services (file/print services, security, email backups) in accordance with corporate policies established by the IT Division;
• Initiate requests for purchases of hardware and software, according to corporate guidelines and procedures ensuring Regional Office signoff on expenditures and IT Division clearance for non-standard items;
• Monitor the Office's Minimum Security Telecommunications Standard (MISTS) compliance and collaborate with other agencies as required;
• Maintain an inventory of computers, peripherals, software and MISTS equipment; Monitor the Office's Minimum Security Telecommunications Standards and MISTS equipment; ensure its appropriate maintenance, secure handling and storage, and track loaned equipment.
Information Resources and Records Management\:
• Act as focal point on all matters pertaining to the information resources, library and records management and liaise with the Office for Corporate Communication at HQ as required;
• Process incoming and outgoing correspondence and documentation both electronic and paper based\: send, receive, analyze, classify, route, distribute and file correspondence; check the quality of the processes and ensure that all formal requirements are met in compliance with standard procedures;
• Assess and execute the transfer of semi-active records to central archives according to agreed retention schedules and procedures;
• Perform other duties as required.
Impact Of Work
The incumbent's work impacts on the timely and efficient delivery of IT and/or information resources and records management support services. Actions reflect on the transparency and accountability of the work unit and on the effectiveness and efficiency of programme delivery.
CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING
Education\: Secondary school education
Experience\: Three years of progressively responsible experience in user support for Microsoft Windows and Office software in a wide area network environment and / or in registry and information resource management
Languages\: Working knowledge of English and limited knowledge of another FAO official language (Arabic, Chinese, French, Russian or Spanish)
IT Skills\: Experience with computer hardware repair and software configuration. Experience with providing IT support in a networked environment; Experience with MS Exchange and MS Outlook. Equipment procurement, and other related administrative functions
• Results Focus
• Team Work
• Building effective relationships
• Knowledge Sharing and Continuous Improvement
• Good knowledge of information technology resources and records management, and related standards
Desirable Qualifications And Skills
FAO staff are expected to adhere to FAO Values of Commitment to FAO,
Respect for All and Integrity and Transparency