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Information Resources Assistant

Riyadh (Saudi Arabia)

  • Organization: FAO - Food and Agriculture Organization of the United Nations
  • Location: Riyadh (Saudi Arabia)
  • Grade: GS-4, General Service - No need for Higher Education - Locally recruited position - Administrative support
  • Occupational Groups:
    • Administrative support
  • Closing Date: 2019-11-21

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IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device


The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments


FAO is committed to achieving workforce diversity in terms of gender and nationality

People with disabilities are protected from any type of discrimination during any stage of employment, including the recruitment phase

All applications will be treated with the strictest confidentiality

Organizational Setting

This position is located in the Programme Management Unit (PMU) of the FAO UTF Technical Cooperation Programme in Riyadh, Kingdom of Saudi Arabia.

Main Purpose

The Information Resources Assistant provides a large variety of standard support functions that contribute to the smooth and effective running of all Information and Communication Technology (ICT), Information Resources and Records Management functions, within the Office.

Supervision Received/Exercised

The Information Resources Assistant reports to the Administrative Officer and follows technical standards and procedures established by the IT Division. He/ she acts independently in routine matters, in line with established policies and procedures. Supervision received is focused on divisional/ departmental IT priorities, in particular the meeting of timelines and the quality of support given to clients, and ensures learning opportunities

Working Relationships

The Information Resources Assistant has frequent interaction with staff at all levels within the Office and with HQ relevant offices for selected functions to exchange routine information concerning the entire scope of information resources support.

Key Functions/Results

Information - Communications Technology\:

• Act as first point of support in ICT matters, receive, log and monitor requests as per established procedures, responding to ad-hoc queries, and retrieving data;

• Provide 1st and 2nd level support to resolve IT-related issues pertaining to FAO standard equipment; escalate those issues that cannot be solved to the Regional IT Office support IT staff and to the technical team in the IT Division; monitor progress and ensure problem resolution;

• Liaise with external technical support providers, following up on user problems until resolution is achieved;

• Support the operation and use of the office network infrastructure (wired or wireless LANs, routers, firewalls), internet access and network services (file/print services, security, email backups) in accordance with corporate policies established by the IT Division;

• Initiate requests for purchases of hardware and software, according to corporate guidelines and procedures ensuring Regional Office signoff on expenditures and IT Division clearance for non-standard items;

• Monitor the Office's Minimum Security Telecommunications Standard (MISTS) compliance and collaborate with other agencies as required;

• Maintain an inventory of computers, peripherals, software and MISTS equipment; Monitor the Office's Minimum Security Telecommunications Standards and MISTS equipment; ensure its appropriate maintenance, secure handling and storage, and track loaned equipment.

Information Resources and Records Management\:

• Act as focal point on all matters pertaining to the information resources, library and records management and liaise with the Office for Corporate Communication at HQ as required;

• Process incoming and outgoing correspondence and documentation both electronic and paper based\: send, receive, analyze, classify, route, distribute and file correspondence; check the quality of the processes and ensure that all formal requirements are met in compliance with standard procedures;

• Assess and execute the transfer of semi-active records to central archives according to agreed retention schedules and procedures;

• Perform other duties as required.

Impact Of Work

The incumbent's work impacts on the timely and efficient delivery of IT and/or information resources and records management support services. Actions reflect on the transparency and accountability of the work unit and on the effectiveness and efficiency of programme delivery.


Minimum Requirements

Education\: Secondary school education

Experience\: Three years of progressively responsible experience in user support for Microsoft Windows and Office software in a wide area network environment and / or in registry and information resource management

Languages\: Working knowledge of English and limited knowledge of another FAO official language (Arabic, Chinese, French, Russian or Spanish)

IT Skills\: Experience with computer hardware repair and software configuration. Experience with providing IT support in a networked environment; Experience with MS Exchange and MS Outlook. Equipment procurement, and other related administrative functions


• Results Focus
• Team Work
• Communication
• Building effective relationships

• Knowledge Sharing and Continuous Improvement

Technical Skills

• Good knowledge of information technology resources and records management, and related standards

Desirable Qualifications And Skills

  • Experience in the co-ordination, set-up and use of network services (i.e. file/print services, security, e-mail, backups), following corporate standards
  • Knowledge of Active Directory Design, Support and Implementation
  • Knowledge of Exchange Messaging System Design, Migration and Implementation
  • Knowledge of Disaster Recovery Knowledge and Practice
  • Knowledge of Firewalls, intrusion detection, anti-virus
  • Knowledge of Spam filters implementation
  • Working knowledge of Arabic is considered a strong asset

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.

  • All candidates should possess computer/word processing skills.
  • Your application will be screened based on the information provided in your employment online profile (see “How to Apply”). We strongly recommend that you ensure that the information is accurate and complete including employment record, academic qualifications and language skills.
  • Please note that FAO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list
  • Other similar positions at the same level may be filled from this vacancy notice and the endorsed candidates will be considered for the Employment Roster for a period of 2 years
  • Candidates may be requested to provide performance assessments

A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link\: http\://



To apply, visit the employment website at http\:// and complete your online profile. Only applications received through the employment website will be considered.

Candidates are requested to attach a letter of motivation to the online profile.

Vacancies will be removed from the employment page at 23\:59 Central European Time (CET) on the deadline for applications date. We encourage applicants to submit the application well before the deadline date.

If you need help, or have queries, please contact\:



FAO staff are expected to adhere to FAO Values of Commitment to FAO,

Respect for All and Integrity and Transparency


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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