Information Resources Assistant

Organizational Setting

This position is located in the Programme Management Unit (PMU) of the FAO UTF Technical Cooperation Programme in Riyadh, Kingdom of Saudi Arabia.

Main Purpose

The Information Resources Assistant provides a large variety of standard support functions that contribute to the smooth and effective running of all Information and Communication Technology (ICT), Information Resources and Records Management functions, within the Office.

The Information Resources Assistant reports to the Administrative Officer and follows technical standards and procedures established by the IT Division. He/ she acts independently in routine matters, in line with established policies and procedures. Supervision received is focused on divisional/ departmental IT priorities, in particular the meeting of timelines and the quality of support given to clients, and ensures learning opportunities

Working Relationships

The Information Resources Assistant has frequent interaction with staff at all levels within the Office and with HQ relevant offices for selected functions to exchange routine information concerning the entire scope of information resources support.

Key Functions/Results

• Act as first point of support in ICT matters, receive, log and monitor requests as per established procedures, responding to ad-hoc queries, and retrieving data;

• Provide 1st and 2nd level support to resolve IT-related issues pertaining to FAO standard equipment; escalate those issues that cannot be solved to the Regional IT Office support IT staff and to the technical team in the IT Division; monitor progress and ensure problem resolution;

• Liaise with external technical support providers, following up on user problems until resolution is achieved;

• Support the operation and use of the office network infrastructure (wired or wireless LANs, routers, firewalls), internet access and network services (file/print services, security, email backups) in accordance with corporate policies established by the IT Division;

• Initiate requests for purchases of hardware and software, according to corporate guidelines and procedures ensuring Regional Office signoff on expenditures and IT Division clearance for non-standard items;

• Monitor the Office's Minimum Security Telecommunications Standard (MISTS) compliance and collaborate with other agencies as required;

• Maintain an inventory of computers, peripherals, software and MISTS equipment; Monitor the Office's Minimum Security Telecommunications Standards and MISTS equipment; ensure its appropriate maintenance, secure handling and storage, and track loaned equipment.

• Act as focal point on all matters pertaining to the information resources, library and records management and liaise with the Office for Corporate Communication at HQ as required;

• Process incoming and outgoing correspondence and documentation both electronic and paper based\: send, receive, analyze, classify, route, distribute and file correspondence; check the quality of the processes and ensure that all formal requirements are met in compliance with standard procedures;

• Assess and execute the transfer of semi-active records to central archives according to agreed retention schedules and procedures;

Impact Of Work

The incumbent's work impacts on the timely and efficient delivery of IT and/or information resources and records management support services. Actions reflect on the transparency and accountability of the work unit and on the effectiveness and efficiency of programme delivery.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

Experience\: Three years of progressively responsible experience in user support for Microsoft Windows and Office software in a wide area network environment and / or in registry and information resource management

Languages\: Working knowledge of English and limited knowledge of another FAO official language (Arabic, Chinese, French, Russian or Spanish)

IT Skills\: Experience with computer hardware repair and software configuration. Experience with providing IT support in a networked environment; Experience with MS Exchange and MS Outlook. Equipment procurement, and other related administrative functions

• Knowledge Sharing and Continuous Improvement

Technical Skills

• Good knowledge of information technology resources and records management, and related standards

Desirable Qualifications And Skills

• Experience in the co-ordination, set-up and use of network services (i.e. file/print services, security, e-mail, backups), following corporate standards
• Knowledge of Active Directory Design, Support and Implementation
• Knowledge of Exchange Messaging System Design, Migration and Implementation
• Knowledge of Disaster Recovery Knowledge and Practice
• Knowledge of Firewalls, intrusion detection, anti-virus
• Knowledge of Spam filters implementation
• Working knowledge of Arabic is considered a strong asset