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ICT Assistant (SC5) - Aden

Aden

  • Organization: WFP - World Food Programme
  • Location: Aden
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Administrative support
    • Information Technology and Computer Science
  • Closing Date: Closed

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

Assisting 91.4 million people in around 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving Lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

In 2019, WFP is scaling up its Yemen operations aiming to provide 12 million people with monthly food assistance through direct food distributions, vouchers or cash and nutritional support to nearly 3 million pregnant and nursing women and children under 5.

ORGANIZATIONAL CONTEXT

These jobs are found in Headquarters (HQ), Regional Bureaux (RBs) and Country Offices (COs), and report to a Communications Officer.
Job holders at this level demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis.

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

Data Modelling and Extraction: -

Within delegated authority, the Staff Member oversees the technical processes to extract reports related to SCOPE rollouts, in order to provide Programme with near real-time data mechanisms. S/he participates in data collection, review and cleansing, ensuring the accuracy of beneficiaries’ data for further upload to SCOPE and data processing in the system.

KEY ACCOUNTABILITIES - PART 2

The Staff Member will also be expected to carry out other tasks that may initiate during the course of the appointment as and when needed, such as:

  • Assist in biometric data collecting from beneficiaries ,design cleansing process and maintain Database in different format (Excel & Access)
  • The Staff Member is in charge of the technical processes to extract reports related to SCOPE templates, in order to provide Programme with near real-time data mechanisms. he participates in data verifications , ensuring the accuracy of beneficiaries’ data
KEY ACCOUNTABILITIES - PART 3
  • Coordinate the database sharing within defined datelines for updates and complains.
  • Ensure timely and quality delivery of beneficiary data for further send it WFP.
  • Ensure the security, reliability and availability of data is guaranteed
  • Design reports and dashboards for data analysis and analyze pre and post distribution lists
  • Report continuously on database analysis findings and challenges faced.
  • Supervise, coordinate and report on the reconciliation exercise between distribution plans and actual redemptions.
KEY ACCOUNTABILITIES - PART 4

Hardware Support and Problem Management:

  • S/he deploys the WFP standard SCOPE hardware and software, such as offline workstations, Point of Sales, webcams and fingerprint readers; as well as applications and programs, utilities and auxiliary software.
  • S/he makes sure that equipment assigned to Cooperating Partners is accounted for and tracked appropriately.
KEY ACCOUNTABILITIES - PART 5

Users’ support:

  • Within delegated authority, the Staff Member performs analysis, diagnosis, and resolution of IT problems for end-users (Retailers, Registrars, CPs etc.), implementing corrective solutions as required.
  • S/he regularly monitors ticketing systems and shared mailboxes, keeping in contact with users on a regular basis.
  • The Staff Member will also assist the SCOPE project manager in drafting lessons learnt, technical documentation and handover documentation for regular operations, first and second level support.
  • The Staff Member communicates with the centralized SCOPE Support, following-up on all pending tickets and working with the different teams;
STANDARD MINIMUM QUALIFICATIONS

Education: Bachelor degree or equivalent in political science, economics, statistics, information management.

Language: Fluency level C in both oral and written communication in English and Arabic.

Experience: minimum of 4 years of relevant experience

  • Experience in troubleshooting different IT devices include (but are not limited to) computers , databases, point of Sale devices etc.
  • Experience in data processing, analysis, reporting, preferably in an Information Technology department.
  • Experience in the field of information technology, preferably as Database administrator.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.

OTHER SPECIFIC JOB REQUIREMENTS

Professionalism and understanding of Information Management: Possess knowledge of organizational policies and procedures relating to the position with WFP and apply them consistently in work tasks. Ensure information allows for an informed and transparent decision-making


Client Orientation: Research potential solutions to incoming needs and reports back in a timely, succinct and appropriate manner.

Planning and organizing: Allocate appropriate amount of time for completing work; foresee risks and allow for contingencies when planning; monitor and adjusts plans and actions as necessary.

Teamwork: Work collaboratively with colleagues in the team and with WFP community worldwide.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

  • Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
     
FUNCTIONAL CAPABILITIES
Capability Name Description of the behaviour expected for the proficiency level
Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.
Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.
TERMS AND CONDITIONS
  • WFP is an equal opportunity employer.
  • WFP does not charge a fee at any stage of the recruitment process.
  • The applicant should be a Yemeni national or having work/residency permit.
  • Only candidates who are short-listed will be contacted.
  • Applications must be submitted online with:
  1. Use English language only.
  2. Indicate all your job TOR.
  3. Indicate clear years of experience with each job (month/year)
  • WFP FT staff who are still under probation period are not eligible to apply.
  • By submitting your application, you have read the Terms of Reference for this position and agree that any false, wrong or incomplete information might lead to your disqualification in this recruitment process.
DEADLINE FOR APPLICATIONS
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WFP never uses external recruitment agencies and recruitment is always is free of charge. WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. The selection of staff are made on a competitive basis and we are committed to promoting diversity and gender balance. Only applicants whose profiles meet the advertised job requirements will be considered and only within the announced deadline.

لا يقوم برنامج الأغذية العالمي بالاستعانة ابداً بأشخاص او بوكالات خارجية في التوظيف، علماً بان عملية التوظيف دائماً مجانية. يبحث برنامج الأغذية العالمي عن مرشحين من أعلى درجات النزاهة والكفاءة المهنية والذين يتقاسمون مبادئنا الإنسانية.

يتم اختيار الموظفين على أساس تنافسي ونحن ملتزمون بتعزيز التنوع والتوازن بين الجنسين. سيتم النظر فقط للمتقدمين الذين تفي ملفاتهم الشخصية بمتطلبات الوظيفة المعلن عنها، وفقط خلال الموعد النهائي المعلن

Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

This vacancy is now closed.
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