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SMS Officer


  • Organization: DRC - Danish Refugee Council
  • Location: Attika
  • Grade: Level not specified
  • Occupational Groups:
    • Human Settlements (Shelter, Housing, Land, Property)
  • Closing Date: 2019-11-18

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The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.



DRC has been operating in Greece since December 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece.


2. Purpose

DRC Greece is looking to recruit a qualified, flexible and enthusiastic professional to work for its Office in Attica (Schisto Greece) as an SMS  Officer. Under supervision of the SMS Team Leader and in close coordination with other DRC field units, the SMS Officer will support the implementation of all SMS objectives under DRC projects in the emergency reception sites. 


3. Duties & Responsibilities

Under the managerial supervision of the SMS Team Leader, the SMS Officer has responsibility for supporting the development and implementation of all DRC activities in the emergency reception sites in DRC’s area of responsibility and providing liaison with local authorities and other humanitarian actors to ensure a meaningful and coordinated intervention. The SMS Officer will ensure a high quality, integrated approach to site management support, including oversight of site operations, shelter interventions, NFI and food distributions, community mobilization and general protection activities.

The main responsibilities include:

  • Support coordination efforts and monitoring of activities and service provision on the reception sites in DRC’s AoR, to avoid duplication and identify gaps
  • Proactively refer any identified gaps to relevant forums and support advocacy to relevant authorities or humanitarian actors for additional support
  • Develop and maintain extensive contacts with the local authorities as well as good working relations with other humanitarian actors
  • Contribute to maintaining and strengthening synergies between DRC teams and activities in different areas of intervention
  • Contribute to ensuring adequate staffing is in place for the efficient implementation of DRC’s activities;
  • Promote a participatory approach to site management and service provision in the sites
  • Support smooth functioning in the production and dissemination of various communications tools for the persons of concern, based on agreed key messages
  • Continuously advocate for increased communications with persons of concern throughout DRC units, duty bearers and other humanitarian actors
  • Support in organizing and coordinating needs assessments as required concerning the community
  • Contribute to program standardization and sharing of experiences, lessons learned, and good practices to inform future interventions
  • Coordinate data collection and support drafting relevant SMS information products, e.g. site reports/profiles, 4Ws, briefing notes
  • Represent DRC in coordination meetings or SMS working groups as required
  • Ensure that activities/projects are implemented in accordance with agreed strategies, principles, implementation plans, and donor requirements
  • Provide inputs for internal and donor reporting, as necessary; ensure the use of qualitative and quantitative indicators and prepare accurate and timely reports on project progress
  • Ensure the communication with the community regarding DRC’s activities is culturally appropriate and inclusive
  • Organise and supervise recreational activities for the community which promote integration and empowerment
  • Supervise and monitor the SMS cultural mediator’s quality of work, their workload and their development
  • Implement awareness raising and behavioural change activities and support the development of relevant messaging in coordination with other DRC teams
  • Undertake outreach activities and info sessions on DRC services to target groups and record feedback


In addition to the above, the SMS Officer may be asked to carry out other duties requested by the SMS Team Leader.


4. Required Qualifications


  • A degree in political science or any other relevant field
  • Excellent verbal and written English and Greek skills
  • At least three years working experience in a related field; previous working experience with local or international NGOs will be considered as a strong advantage
  • Strong computer skills


5. Required Skills & Qualities

  • Core Competencies of DRC:
    • Striving for excellence
    • Collaboration
    • Taking the lead
    • Communication
    • Demonstrating Integrity
  • Ability to work in a multinational and multicultural environment
  • Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
  • Strong initiative and self-motivated, with a strong commitment to humanitarian principle and high sense of ethics
  • Excellent communication skills, as well as patience and politeness, are needed
  • Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required
  • Multi-tasking and organizational skills is a must, and a good sense of humor


6. Terms & Conditions

  • The contract will be under the Greek Labor Law (this is a national position)
  • All allowances will be provided to the employees (Christmas, Easter, Vacation bonus)
  • DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.
  • The position will be based in Attika (Greece) and national terms and conditions apply


7. Application Process

Are you interested? Then apply for this position on line: All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.

DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability. DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process. However, applicants must be aware that DRC cannot systemically sponsor non-EU citizen or non-Greek resident for all the steps of legal process to get a work permit and/or a residency permit in Greece.

Applications close on the 18th of November 2019. Applications submitted after this date will not be considered.

Due to the urgency of the position, DRC has the right to recruit a candidate who matches the required profile before the above deadline.       

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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