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Information Technology Officer

Rome (Italy)

  • Organization: FAO - Food and Agriculture Organization of the United Nations
  • Location: Rome (Italy)
  • Grade: P-4, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Information Technology and Computer Science
  • Closing Date: 2019-11-29

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IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments.


• FAO is committed to achieving workforce diversity in terms of gender and nationality
• People with disabilities are protected from any type of discrimination during any stage of employment, including the recruitment phase
• All applications will be treated with the strictest confidentiality
• The incumbent may be re-assigned to different activities and/or duty stations depending on the evolving needs of the Organization.


Organizational Setting

The Information Technology Division (CIO) is responsible for all IT activities within the Organization The IT Division performs on behalf of the Organization the following critical roles\: defining FAO IT policies and providing strategic advice on IT architecture and standards, governance, policy and operational matters while monitoring organizational compliance; defining the mechanisms for managing FAO's information and data; protecting FAO's information assets and ensuring confidentiality, integrity and availability; ensuring provision of IT services that are core for the Organization's global operations and supporting the information and business processes; coordinating organization-wide IT activities in order to reduce duplication and fragmentation and to increase integration of information data, systems and platforms, mobilizing IT resources from across the Organization.

The Information Technology Officer will work in collaboration with the Digital Innovation team which is responsible for leading digital innovation, strategy, solutions and processes in FAO in addition to addressing innovative approaches and external partnerships (public and private sector) related to ICTs for development and to achieve the Sustainable Development Goals (SDGs).

Reporting Lines

The Information Technology Officer reports to a Senior IT Officer.

Technical Focus

Digital innovation processes, partnership work, acceleration of solutions, capacity building, digital strategy, and digital and information technology governance models.
Application and innovation of digital and information technology to the agriculture and food sector, in the governance, digital economy and digital society areas, taking both a worldwide approach in terms of global public goods and country level delivery.

Key Results

Planning, management and delivery of projects and activities to ensure that the Organization's requirements for Information Systems (IS) and Information and Communications Technology (ICT) be effectively met.

Key Functions

• Manages the assigned programme of work, ensuring its consistency with the overall strategic vision and enterprise architecture and meeting the Organization's priorities, and that issues resulting from interdependencies/gaps are addressed and resolved as needed;
• Negotiates Service Level Agreements for provision of IT products and/or services;
• Promotes service improvement programmes and initiatives to ensure the Division is well placed to challenge the existing business needs and introduces change to create improvement opportunities;
• Monitors, audits and reports on service performance to foresee, identify and address areas of risk, and ensure compliance with agreed service level expectations;
• Manages the complete ICT product, technology, system or application life cycle\: (a) business needs; (b) requirements definition; (c) ICT solution options (business case and project proposal); (d) IT solution design; (e) implementation and testing; (f) deployment; (g) documentation; and (h) support and maintenance, according with CIO's policy, standards and procedures;
• Identifies, assesses and manages ICT operational risks, proposing mitigation activities and submitting ICT risk information;
• Identifies areas for beneficial cross-areas sharing and collaboration on information systems, information technology or IT products and services by working with the CIO core teams and other Information Technology Officers;
• Identifies resource requirements, develops budgets and work plans, and advocates for additional human resources.

Specific Functions

• Coordinates CIO's Digital Innovation activities across diverse business units and geographic zones, and including oversight of corporate initiatives to identify and prioritize innovation activities;
• Contributes to the development of Organizational IT and Digital Strategies, internal corporate governance mechanisms and coordinates the operation of related governance bodies;
• Liaises with business units and coordinates where needed with other CIO and business teams to identify appropriate ways forward in highly complex technical and political situations;
• Identifies opportunities for innovation by both identifying areas where value can be delivered to internal and external customers and understanding the partnership opportunities with private sector, academic institutions and other international organizations that can support and accelerate digital innovation;
• Leads, participates in or actively monitors specific FAO projects of a strategic nature or those with a strong innovation component that could be scaled-up in other countries;
• Analyses, maintains and keeps up to date the FAO Digital Portfolio and the main Innovation brand identity including the update to brand guidelines and brand assets and advising product leads on design best practices especially with digital platforms and applications;
• Liaises with the Partnerships, Communications and Events teams and identifies improved ways to leverage new and existing partners and showcase the value of FAO's innovation work;
• Contributes to the identification and preparation of project proposals that leverage digital technologies;
• Liaises with FAO business units worldwide on strategic planning matters, promoting alignment to IT and Digital Strategies and compliance with IT policies;
• Participates in the creation of new ideas for digital services and business models.


Minimum Requirements

• Advanced university degree in information technology, engineering, business administration, social sciences or a related field.
• Seven years of relevant experience in the field of digital and information technology, including experience in identifying business needs, innovation opportunities and implementing innovation programmes, as well as in primarily business or stakeholder-facing roles.
• Working knowledge of English and limited knowledge of one of the other FAO official languages (Arabic, Chinese, French, Russian or Spanish)


• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Work experience in more than one location or area of work, particularly in field positions is desirable
• Extent and relevance of experience in methodologies and analysis of innovation;
• Extent and relevance of experience in partnership development with government, private sector and academia;
• Familiarity with international liaising and partnerships;
• Extent and relevance of experience in roles related to IT strategy, governance and innovative use of IT in the Field.
• Extent and relevance of experience of building deep relationships with business units and external partners and stakeholders.
• Demonstrated ability to draft clear and concise reports in English and to communicate complex technical information to non-technical colleagues in a simple manner.
• Experience in working for UN entities s considered an asset.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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