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Associate Training Officer (IT)(P2)

Vienna (Austria)

  • Organization: IAEA - International Atomic Energy Agency
  • Location: Vienna (Austria)
  • Grade: P-2, International Professional - Internationally recruited position - Junior level
  • Occupational Groups:
    • Nuclear Technology
    • Administrative support
    • Monitoring and Evaluation
    • Information Technology and Computer Science
    • Education, Learning and Training
  • Closing Date: 2019-12-31

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Organizational Setting

The Department of Management (MT) provides a ‘platform of services’ that serves as a foundation for the successful delivery of the IAEA’s scientific and technical programmes. Its mission statement is as follows\: “MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose”. Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment, and ensures that all Board documents are translated and distributed on a timely basis to Member States.
The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises state of the art hardware and software platforms in a partially decentralized environment. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.
The IAEA's Enterprise Resource Planning (ERP) system, known as the Agency-wide Information System for Programme Support (AIPS), was implemented in a multi-phased phased approach beginning in 2011 and completing in 2017. AIPS provides a single, fully-integrated solution that standardizes and improves efficiency of business processes by leveraging the Oracle ERP suite of products. AIPS encompasses 8 business domains\: finance, procurement, programme and project management, planning and budgeting, human resources and payroll, contacts, travel and events management. The AIPS Management Section (AMS) within the Division of Information Technology manages the operations, maintenance, improvements, and support for the AIPS system in collaboration with business process owners. The AMS Section consists of approximately 20 staff members and is led by a Section Head, who reports to the Director of Information Technology/CIO.


Main Purpose

Reporting to the Head, Client Services Section, the Associate Training Officer (IT) plays a full role in the design, coordination and delivery of training courses in various AIPS and IT modules, for IAEA personnel including staff members.


Role

The Associate Training Officer (IT) is\: (1) a trainer contributing to the development and delivery of training courses, training material, and e-learning material; (2) a coordinator, serving all IAEA staff, using appropriate training methods in order to address training needs; (3) a communicator, liaising with staff at large, preparing and updating high quality instructional material, training reports, gathering and analysis of student feedback in order to improve the quality and delivery of training courses delivered.


Functions / Key Results Expected

Reporting to the Head, MTIT Client Services Section, the incumbent will\:
Carry out regular training needs analysis for Agency staff on the various AIPS and IT modules IT modules and help prepare appropriate training strategies and plans to address these needs;
Design training courses and training materials in electronic and printed formats, including the production of SCORM compliant e-learning modules and HQ video tutorials.
Update training material and delivery methods as required;
Schedule and deliver class room training and briefing sessions in the modules of the AIPS system, as well as other IT systems and associated business processes, including at times, specific tailored training sessions for Divisions around the Agency;
On behalf of MTIT, contribute and assist in the effective transition and rollout of the newly acquired cloud-based Learning Management System (LMS);
Assist in the development of a centralised, all-encompassing, repository for online learning material related to IT and AIPS modules for all IAEA staff.

Competencies and Expertise

Core Competencies

Name Definition
 
Communication Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
 
Achieving Results Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
 
Teamwork Actively contributes to achieving team results. Supports team decisions.
 
Planning and Organizing Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.

Functional Competencies

Name Definition
 
Client orientation Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction.
 
Commitment to continuous process improvement Identifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement.
 
Technical/scientific credibility Acquires and applies new skills to remain up to date in his/her area of expertise. Reliably applies knowledge of basic technical/scientific methods and concepts.

Required Expertise

Function Name Expertise Description
     
Information Technology IT Training Sound knowledge and experience in IT Training.

Qualifications, Experience and Language skills

University degree in training, communications, business administration, international relations, liberal arts or other related fields.

A minimum of two years' professional experience in training or teaching, of which at least one year should have been devoted to training in Oracle E-Business Suite R12.
Experience in web content management.

Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.


Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $47322 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 19449, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance


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Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process
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Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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