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Communications and Information Management Officer, UKPFSEA (Skills for Prosperity Southeast Asia)

Bangkok (Thailand)

  • Organization: ILO - International Labour Organization
  • Location: Bangkok (Thailand)
  • Grade: NO-B, National Professional Officer - Locally recruited position - Junior level
  • Occupational Groups:
    • Communication and Public Information
    • Labour Market Policy
    • Statistics
    • Information Technology and Computer Science
    • Documentation and Information Management
  • Closing Date: 2019-12-16

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Grade: NOB  

Vacancy no.: DC/BANGKOK/NO/2019/08
Publication date: 25 November 2019
Application deadline (midnight Bangkok time): 16 December 2019


Job ID: 2051 
Department: RO-Asia and the Pacific 
Organization Unit: RO-Asia and the Pacific 
Location: Bangkok   
Contract type: Fixed Term 

Contract duration: One year (with possibility of renewal) 


Under article 4.2, paragraph (e) of the Staff Regulations, the filling of vacancies in technical cooperation projects does not fall under Annex I of the Staff Regulations and is made by direct selection by the Director-General.

In order to support the best informed process in the filling of the above-mentioned vacancy by direct selection, the ILO invites interested candidates to submit their application online by the above date.


The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
  • External candidates* 

*The recruitment process for National Officer positions is subject to specific local recruitment and eligibility criteria.


Technical cooperation appointments are not expected to lead to a career in the ILO and they do not carry any expectation of renewal or conversion to any other type of appointment in the Organization. A one-year fixed-term contract will be given. Extensions of technical cooperation contracts are subject to various elements including the following: availability of funds, continuing need of the functions and satisfactory conduct and performance.


*Conditions of employment for external candidates: In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade. The entry level salary for this position is Baht1,412,438.- yearly.


In 2015, the Department for International Development announced the Cross-Government Prosperity Fund to support the UN Sustainable Development Goals as well as the 2015 UK Aid Strategy by promoting growth and prosperity in developing countries.  The Cross-Government Prosperity Fund’s focus is on Official Development Assistance (ODA)-eligible middle income-countries and provide expertise and technical assistance in sectors and countries where there is the highest potential for inclusive growth. 

The UK Prosperity Fund for Skills Programme in Southeast Asia (Skills for Prosperity Southeast Asia) Programme falls under the Cross-Government Prosperity Fund’s Global Skills Programme where ODA is granted to support middle income countries to address skills shortages.  The Global Skills Programme takes a partnership approach and draws on UK expertise to promote sustainable and inclusive growth by improving the affordability, quality, relevance and equity of Higher Education (HE) and Technical Vocational Education and Training (TVET) in the partner countries. 

The Skills for Prosperity Southeast Asia Programme is implemented by the ILO, led by the Regional Office for Asia and the Pacific (ROAP) and the Decent Work Technical Support Team for East and Southeast Asia and the Pacific (DWT-Bangkok).  The programme aims to increase national capacity to achieve sustained inclusive growth through the enhancement of skills development and technical and vocational education training (TVET) systems.  These systems will offer relevant, quality and inclusive programmes that support both industry upgrading and transformation, and improvements in employability, employment and the livelihood opportunities of beneficiaries.  The programme targets three middle-income countries in Southeast Asia: Malaysia, Indonesia and the Philippines.  Across all countries, the programme will support national efforts to facilitate reform at the policy and system levels for broad national impact and sustainability.  At the same time, it will ensure impact at the individual level by contributing to poverty reduction and address inequality. 

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As a team member, the incumbent provides comprehensive and professional services for the efficient, effective and client oriented design, delivery and administration of a wide range of communication and information products and services.  The incumbent contributes to the development and enhancement of project’s communication plans and activities that are aligned with ILO, and the donor’s, communication strategies in supporting the promotional and advocacy efforts.  The incumbent is responsible for the day to day management of communication and information management activities and in the development of workplans based on identified needs and priorities.  Work is governed by established communication and information management rules, regulations, policies, procedures and guidelines. 

The incumbent will report directly to the Regional Technical and Programme Coordinator overseeing the project implementation.   The incumbent will receive technical guidance and support from relevant technical specialists, particularly from the sub-regional technical specialists and the Regional Communication Units of the ILO.  The incumbent will work with close collaboration with colleagues of the Skills for Prosperity Programme based in Thailand, Malaysia, Indonesia and the Philippines and/consultants of the Global Britain Education and Skills Hub and the donor.  The incumbent will also oversee the work of international experts, national officers, and any other international and local consultant hired during the course of the project, especially on issues relating to communications and information management.  External contacts are primarily with the media, general public, academic institutions, service providers, counterparts in government, employers and workers’ Organizations, UN agencies and other international/public and/or private sector organizations to maintain effective working relationships, promote the work of the ILO, respond to inquiries and to discuss opportunities for joint initiatives.

Description of Duties

1. Provide substantial professional services for the development and delivery of quality, timely and widely accessible communication and information products and services using a range of multi-media and communications platforms.  Assist the supervisor and the project team in the day to day management of communication workplans and activities based on identified needs and priorities.  Oversee the work of and provide guidance to communication and information management staff and to consultants.  Supervise staff if applicable.

2. Participate in the development and implementation of the project’s regional, national and/or sub-national communications strategies.  Draft regional, national and/or sub-national communication plans in accordance with the strategic priorities established by the ILO and the donor.


3. Keep up to date with and share information on the world of work themes.  Identify communication and information management needs and priorities and propose and develop activities for the project in line with priorities.  Provide technical advice to staff and managers, recommending communication approaches and products to position the project, optimize messaging and branding and to advocate effectively on a full range of activities.


4. Conduct media reviews and perform basic research and analysis.  Identify topics of interest and relevant news and disseminate concerned parties as appropriate.  Draft briefs.  Discuss and coordinate in consultation with ILO and donor in responses to media messages.


5. Commission, research, write, edit and/or translate form/to the local language audience-specific communication and information products including news releases, comment pieces, feature sotries, fact sheets, brochures, talking points and speeches that communicate persuasive evidence-based and solution oriented messages.


6. Oversee the documentation services, maintenance and updating of websites, databased and web content management system (WCMS) ensuring appropriateness and consistency of information and compliance with applicable standards.


7. Organize press conference, media interviews and other public information events to raise awareness of the project’s activities and results.  Provide media briefings as required.  Give presentations and response to a range of inquiries.


8. Conduct surveys, monitor websites and social media platforms and use metrics to measure and evaluate the effectiveness of communication activities and to guide and formulate future communication strategies.  Prepare related reports.


9. Keep abreast of changes to applicable standards, best practices and technologies.  Share knowledge and provide guidance to staff.


10. Monitor the efficiency and effectiveness of work methods and processes and make recommendations for improvements.  Liaise closely with staff and managers to ensure effective and smooth service design and delivery, recommending improvements on interrelated processes.


11. Provide guidance and support with internal communications in the offices.


12. Seek opportunities to develop and expand networks, such as the One UN Communication Team, ILO Regional Communications Team, the donor’s communications team, national partners, media outlets and other stakeholders.  Represent the project unit interagency for and meetings with a view to developing and enhancing areas for synergies and joint initiatives.


13. Perform other relevant duties as assigned.

Required qualifications

First level degree in the relevant technical field is required.


Three years of relevant professional experience in communication and information management.  Experience in developing communication and information management plans and a range of communication and information management tools and product using multimedia and social media platforms.





Excellent command of English and Thai.


Good knowledge of communication and/or information management principles and concepts.

Knowledge of multimedia to develop a range of communication and information products.

Knowledge of social media platforms.

Knowledge of the substantive nature of ILO and donor’s work programmes and activities.

Knowledge of the working practices of the regional, national and/or sub-national media.

Knowledge of research methodologies and resources.

Knowledge of methods and techniques for designing and assess quality and efficiency of process execution.

Good knowledge of protocol.

Good knowledge of PC software such as Microsoft Office.

In addition to the ILO core competencies [integrity and transparency, sensitivity to diversity, orientation to learning and knowledge sharing, client orientation, communication, orientation to change, takes responsibility for performance, quality orientation, collaboration], this position requires:

Ability to interpret and work within applicable policies, regulations and procedures.

Ability to identify and analyse information needs and classify them according to ILO and donor’s standards.

Research and analytical skills.

Drafting and website and editing skills.

Ability to maintain effective working relationships with key stakeholders.

Attention to detail and skills in design, layout, formatting and editing documents.

Ability to foster effective two-way communication and understanding and to manage and impart information to a varied audience.

Ability to adapt quickly to new software and systems including for updating websites, desktop publishing, graphic design and producing communication and information products.

Ability to manage competing priorities.

Ability to oversee the work of and provide guidance to staff.

Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.

Conditions of Employment

Starting salary:              Baht1,412,438.- per annum

Allowances & benefits:  Affiliation to the United Nations Joint Staff Pension Fund

                                      Affiliation to the ILO-ITU Staff Health Insurance Fund

                                      Dependants’ allowance

                                      30 working days of annual leave


Recruitment process


Please note that all candidates must complete an on-line application form. To apply, please visit the ILO Jobs website ( The system provides instructions for online application procedures.


Fraud warning


The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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