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Consultant to Administer the Users’ Satisfaction Survey for Court Users at Milimani Law Courts

Kenya (Kenya)

  • Organization: IDLO - International Development Law Organization
  • Location: Kenya (Kenya)
  • Grade: Single Engagement Agreement - Consultancy
  • Occupational Groups:
    • Legal - Broad
  • Closing Date: 2019-12-09

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IDLO, with the financial support of the Embassy of the Kingdom of the Netherlands, is implementing the “Justice Sector Reforms to Enhance Access to Justice Programme” (implementation period: January 2017-December 2019). The project aims to enhance access to justice for all Kenyans, particularly vulnerable groups within society, through strengthened institutional capacity to administer justice by the Judiciary. This approach is aligned with the Judiciary’s Strategic Plan, which “seeks to address obstacles that impede public access to courts” and “proposes measures that will enhance access to both substantive and procedural justice.” 

As the project nears its completion, IDLO sets out to conduct an assessment of court users’ satisfaction with the services provided by relevant court stations through the administration of a survey. Given the focus put by the project on Court Annexed Mediation (CAM) and the Family Division of the High-Court, these are the court stations selected for the survey. The development of this survey was guided by the International Framework for Court Excellence. It will be administered through purposive sampling (i.e. targeting everyone attending the Court in a typical Court day). If less than 30 people are interviewed in one day, the same court station will be targeted the following day. The respondents will include: (i) litigants; (ii) family members; (iii) friends; (iv) lawyers; (v) witnesses; and (vi) Investigating/prosecuting/probation officers. Court staff will not be considered as potential respondents. The Demographic questions included in the survey will allow to disaggregate the respondents by age, gender, County of Residence, as well as disabilities, which in turn will allow to provide specific information on marginalized groups (in line with the definition provided by article 56 of the 2010 Constitution). 

Under the overall supervision and direction of the Country Manager, the Consultant will be responsible for the following:

  1. Provide feedback on the survey tool developed by IDLO and enhance its quality to facilitate its administration, ensuring the prior consent of the IDLO’s Contracting Manager. 
  2. Administer the Survey to the Court Stations identified by the Field Program Manager, collecting relevant responses and translating them into English. Submit both the original hard copies and the digital translated versions, together with the survey report. 
  3. Aggregate the data collected through the survey for the purpose of facilitating data quality control, data analysis and report writing. 
  4. Identify and record, during the data collection process, potential successful stories, which can be further developed by the KCO. Provide relevant information in writing. 
  5. Draft a report, which summarizes the main findings of the survey and provides evidence on the level of satisfaction of courts users, whilst also identifying the main barriers to their satisfaction. Take into consideration the demographic indicators included in the relevant section (i.e. gender, age, level of education etc.) and distinguishing between litigation and Court Annexed Mediation. 
  6. Submit the report to the Field Programme Manager and, therefore, integrate the inputs provide by both KCO staff and the Evaluation and Research Analyst based in HQ.   
  7. Submit the final report to the Field Programme Manager. 


The Consultant(s) should have the following skills, qualification and experience:


Graduate degree in Social Sciences, Economics, Business Administration, Statistics, or related studies from a university recognized in Kenya is required. A post graduate degree in a related field is highly desirable. 

Work experience

Have at least 3 years of professional experience in the development of Monitoring and Evaluation (M&E) tools, survey administration, data analysis/synthesis and results-oriented report writing. Previous experience in good governance/rule of law projects is a distinctive asset. 


Fluent oral and writing skills in English and oral Swahili. 

Specific Technical & Behavioral Competencies

  • Practical experiences and knowledge about results-oriented M&E, program/project management and statistical work;
  • Practical experience in the administration of surveys, ensuring compliance with ethical standards; 
  • Computer skills, demonstrating competency in advanced statistical package and managing large and complex datasets;
  • Proficiency in writing M&E results-oriented reports;
  • Understanding of gender-related issues and inclusive participation into M&E initiatives;
  • Familiarity with the social, political and economic context in Kenya and/or the region/similarly placed jurisdictions;
  • Good understanding of the nature and needs of the Judiciary would be a distinctive asset.
  • Strong and problem-solving skills; ability to multi-task in a high-pressure environment, and to respond in a timely manner to queries and provide feedback;
  • Ability to work independently and flexibly to deliver the agreed outputs and respond to feedback in a timely and professional manner;
  • Excellent interpersonal and communication skills;
  • Keen sense of ethics, integrity and commitment to IDLO’s mandate. 


The Services will be performed in the Republic of Kenya. The estimated start date for this assignment is 16 December 2019. The latest date for completion of the deliverables shall be 13 January 2020. 


The above statements are intended to describe the general nature and level of the work being performed by the staff member assigned to this work. This is not an exhaustive list of all duties and responsibilities. 

The Director-General of IDLO reserves the right to amend and change responsibilities or even to cancel the recruitment to meet business and organizational needs as necessary.


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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