Human Resources Officer (Talent Management Suite/Analytics Officer)

The position is located in the Human Resources Development Department (HRD), which is the central authority on human resource matters in the ILO and falls within the Management and Reform portfolio. The Department seeks to align the Office’s human resources capacity with the strategic objectives of the Organization to ensure that it can carry out its mission effectively.

The Talent Management Branch (HR/TALENT) in HRD is responsible for the recruitment, selection, mobility and retention of staff; the provision of services related to organizational design and job classification; staff development, training and performance management; and the development of policy work within its areas of expertise. The Branch is also responsible for the online Talent Management Suite, which is interfaced with the ILO's ERP System, and is available to all staff globally in the ILO’s three official languages (English, French and Spanish).

The Talent Management Suite provides a fully-integrated system to support all the core ILO Talent Management processes, including performance management, recruiting, learning and workforce planning.

The position will provide essential functions to support daily operations and ongoing system administration of the Talent Management Suite, ensuring coherence between HR Talent information system processes, HR rules, regulations, policies, procedures and guidelines. He/she will provide data analytics and reports as required.

The incumbent will report to the Talent Management Suite and Analytics Team Lead. 

1. Under the guidance of the supervisor, provide technical and functional support on Talent Management Suite issues to clients across the Office. Resolve problems and queries received and implement corrective actions, ensuring the correct application of established HR rules, regulations, policies, procedures and guidelines.

2. Assist the supervisor in identifying technical or functional issues within the Talent Management Suite. Ensuring compliance with established HR rules, regulations, policies, procedures and guidelines, propose and test system enhancements to address such issues; conduct user acceptance testing, and assist in any subsequent implementation.

3. Under the guidance of the supervisor, liaise with coordinators within the Talent Branch to identify training needs for target groups of users of the Talent Management Suite, both within the Branch and across the Office. Propose training and change management initiatives, assist in developing, modifying and updating existing training materials and deliver training to users at headquarters and in the field. Draft user guides and targeted non-standard communications to promote the effective application of Talent Management tools and processes.

4. Support the implementation of HR metrics, analytical tools and dashboards for use by HRD and its clients to guide decision-making related to workforce planning, talent management and staff trends. Provide input into the design, development, testing and implementation of dashboards and reports in the Talent Management Suite, in accordance with users’ roles.

5. Under the guidance of the supervisor, undertake research and analyse data from a variety of sources. Prepare analytical reports for internal and external stakeholders. Assist the supervisor in reviewing and revising documents and reports. Obtain required information from inside and outside the Organization, and organize and analyse HR and organizational data and statistics using computerised databases.

6. Provide technical and functional support on data administration within the Talent Management Suite, including configuration and updates to user settings, security, roles and permissions. Assist the supervisor in monitoring the daily interface with the ERP system. Resolve standard problems and implement corrective actions as necessary.

7. Under the guidance of the supervisor, liaise with the Talent Management Suite vendor support services to log issues and follow up to ensure timely resolution of system problems. Monitor upcoming software releases to identify functionalities that would be beneficial for the ILO and support any related implementation activities.

8. Liaise with content providers to support the installation of online materials for the Learning Management System staging and production platforms.

9. Perform other relevant duties as assigned.

These specific duties are aligned with the relevant ILO generic job description, which includes the following generic duties:

1. Research and analyse individual cases requiring the interpretation of HR rules, regulations and established internal procedures and processes and propose action accordingly.
2. Provide verbal and written explanations to managers and staff regarding the application of HR rules, regulations and procedures. Recommend solutions to atypical problems.
3. Brief new officials or officials on transfer, including the development of briefing materials.
4. Assist senior HR specialists in the preparation of papers and reports for meetings of internal and external committees by carrying out research into HR related matters, obtaining background and factual information from inside and outside the organisation, and organising and analysing HR and organisational data and statistics using computerised databases.
5. Assist in the administration of benefits or entitlements by interpreting HR rules and regulations and determining eligibility, arranging payments and/or settling financial claims.
6. Assist in prospecting and assessing candidates for vacancies by determining qualification requirements for vacant posts, comparing the qualifications of candidates and recommending the most suitable candidates.

First level degree in human resources management, social sciences, information systems, or other related field.

Three years of professional experience in human resources management at the national level or two years at the international level, including at least one year of experience with a talent management system and the associated reporting tools.

Excellent command of one official language (English, French, Spanish) of the Organization and a working knowledge of a second official language of the Organization, one of which must be English.

In addition to the ILO core competencies, this position requires:

Technical

Job specific competencies include: knowledge of HR principles, practices, rules, and regulations, and their practical application within talent management systems. Ability to analyse information, examine and reconcile discrepancies and inconsistencies, research precedents and apply pertinent regulations and policies.  Good knowledge of HR automated information systems.  Ability to clarify users’ requests and to respond to and resolve technical problems. Ability to communicate effectively both orally and in writing.  Ability to present the position of the HR department to managers and staff.  Objectivity and ability to apply HR rules and regulations in a fair and consistent manner. Good knowledge of PC software (including word processor and spreadsheet and presentation software) such as Microsoft Office.

Behavioural

A high degree of tact, diplomacy and discretion, and proven ability to maintain confidentiality.  Ability to work on own initiative as well as a member of a team. Excellent time management skills and the ability to plan and execute assigned duties. Service and quality-oriented, with excellent attention to detail.  Ability to adapt quickly to new software and systems.  Ability to manage competing priorities.  Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.