Protection Assistant (People With Specific Needs Caseworker)

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

Operating since 2004 in Lebanon, DRC has addressed the needs and rights of vulnerable populations, working initially with Palestinian refugees (since 2004), Iraqi refugees (2007-2010), Lebanese IDPs (during the 2006 conflict), migrant domestic workers (since 2009) and, since 2011, responding to the Syrian refugee crisis.

DRC Lebanon is currently delivering programming in protection, housing, infrastructure, basic assistance, livelihoods, and community development interventions. This myriad programming seeks to address the immediate needs of displaced populations and concurrently support vulnerable host populations. DRC has five offices spread throughout Lebanon in, Beirut, the Bekaa, Saida, Tripoli and Qobayat.

About the job

Provide case management to people with specific needs, conduct psycho-social support and peer-to-peer support group sessions with people with specific needs.

Your main duties and responsibilities will be:

• In compliance with best-practice and international standards in PWSN response, provide case management to vulnerable PWSN through high quality and confidential interventions in line with minimum standards for service provision and DRC’s case management SOPs, with the aim of empowering PWSN, allowing individuals to access their rights, regain control over their lives and restore dignity
• Conduct home visits to vulnerable individuals, assess their needs and engage with their family members and caretakers, develop, implement and follow up on action plans, and monitor sitation prior to case closure
• File and store PWSN data as directed by GBV Protection officer; ensure the utmost confidentiality of case management data and information throughout the case management process; including protection referrals
• Provide psycho-social support and peer-to-peer support to PWSN through group interventions, to be conducted in accessible safe spaces identified in collaboration with group participants, focusing on elderly
• When needed and with their informed consent, safely identify and refer PWSN to individual case management or other relevant and available services
• Deliver basic PwSN trainings to person of concerns, including sessions on the pwsn core concepts and guiding principles and the safe identification and referral of PwSN cases, in addition to protection mainstreaming
• Create a safe space where participants can voice their opinions, thoughts and emotions, share experiences and brainstorm on solutions in a confidential and respectful manner
• Apply age and gender appropriate facilitation skills during group sessions; use inter-active adult learning techniques to effectively engage with session participants
• Actively contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area of implementation
• In collaboration with the GBV Protection officer, receive referrals, develop an action plan and appropriate response to each case. Ensure that informed consent/assent is taken before opening a case file, and prioritize intervention according to risk level

About you

To be successful in this role we expect you to have a Bachelor in Social work, Counseling, Psychology or other related field. Moreover, we also expect the following: 

Required

• 1 to 2 years of experience in delivering case management to PWSN
• Good knowledge of GBV and CP case management principles
• Good knowledge of disability, disability types and mental health related matters
• Excellent gender and age appropriate facilitation skills, child development and adult learning techniques, and good knowledge of GBV, child protection and PSS basic principles
• Excellent communication and psychosocial first aid skills

Desirable

• Previous experience in international organizations and humanitarian settings

Male candidates are highly encouraged to apply 

In this position, you are expected to demonstrate DRC’ five core competencies: 

• Striving for excellence: You focus on reaching results while ensuring an efficient process. 
• Collaborating: You involve relevant parties and encourage feedback. 
• Taking the lead: You take ownership and initiative while aiming for innovation. 
• Communicating: You listen and speak effectively and honestly. 
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

• Contract length: 1 year – until December 2020
• Band/Level: I1 equivalent to 1350 USD
• Duty Station: Tripoli
• Start date: 6 January 2020

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact dolene.khairallah@drclebanon.dk. 

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 17 December 2019

For further information about the Danish Refugee Council, please consult our website drc.ngo.