Influence and Knowledge Manager, TCIS
Atlanta (United States of America)
The Terwilliger Center of Habitat for Humanity International (HFHI) aims to improve access to affordable housing by convincing housing market actors to adopt new approaches and products that benefit low-income populations. Consequently, influencing key actors and institutions through the sharing of knowledge and ideas is the main objective of this role. To that end, the Manager will perform three interconnected functions:
1) Facilitate the generation, sharing and curation of TCIS knowledge and research.
2) Create knowledge products and communications collateral.
3) Coordinate TCIS’s contributions to a global evidence base on housing markets through targeted sharing of key findings and knowledge.
If successful, all TCIS and other Habitat staff will have the best of TCIS knowledge and research at their fingertips and will be able to articulate key positions with important partners and influence targets. In addition, TCIS’ research findings and key positions will be known within industry platforms and publications and with important institutions.
While performing these core functions, the manager will coordinate communications and knowledge product creation across TCIS’s worldwide offices. S/he will also work with the Global Communications department to ensure the strengthening of the Habitat brand through materials produced and strategies undertaken and accurate representation of TCIS within PR and general audience-focused communications. In addition, s/he will raise awareness within HFHI regarding the work of TCIS.
Essential Duties and Responsibilities:
Facilitate the generation, sharing and curation of TCIS knowledge and research (30%)
The manager will create and execute a global strategy for knowledge sharing within TCIS. This will include protocols and taxonomy for online storage of TCIS materials in accordance with Habitat-endorsed platforms and guidelines, creation of processes and toolkits for knowledge sharing (e.g. after-action reviews, reflection sessions on research findings and exit interviews). S/he will also distill and curate key messages emerging from knowledge products and processes.
Create knowledge products and communications collateral and coordinate TCIS content creation (30%)
The manager will introduce a purpose-driven approach to the creation of knowledge products within TCIS in accordance with the TCIS global learning and influence agenda. S/he will create research summaries and position papers, coordinate the writing of industry-specific submissions such as journal articles and reframe generic communications collateral with the intent of showcasing TCIS’s key messages, findings and recommendations. S/he will work with TCIS staff to compose, write and edit submissions and abstracts and review or draft proposals. In coordination with the Global Communications Department the manager will also coordinate communications and knowledge product creation across TCIS’s worldwide offices in accordance with Habitat brand and organizational learning standards. S/he will also develop and implement global content plans and strategy.
Coordinate TCIS’s contributions to a global evidence base on housing markets through targeted sharing of knowledge products (20%)
The manager will work with TCIS to coordinate and strengthen their contribution to key industry journals, publications, events/conferences, donors and platforms. This will include identifying and reaching out to those platforms to pitch ideas, seeking contributors from within TCIS, setting up subscriptions for TCIS updates and preparing discussion trend reports to inform TCIS staff of evolving discussions and research around housing markets.
Implement internal engagement strategy (15%)
The manager will play a key role in familiarizing HFHI staff with the work, ideas and key messages of TCIS. In addition to helping to ensure a widespread basic level of understanding of the work of TCIS, s/he will monitor evolving programmatic, advocacy and influence-focused discussions within the organization and help to ensure an ongoing exchange of ideas between these and TCIS. S/he will also serve as a subject matter expert on TCIS within the Global Communications team.
Other related duties as assigned by supervisor (5%)
Education, Qualifications, and Experience:
Education: Bachelor’s degree, (Master’s preferred) in political or social science, international development, urban studies, economics or related discipline.
Minimum 5 years’ experience in international development or social entrepreneurship.
Demonstrated understanding of qualitative and quantitative research methods.
Strong technical writing and editing skills and the ability to compellingly convey abstract concepts to a range of audiences.
Experience with market systems approaches.
Expertise or study in organizational learning approaches.
Publication within peer-reviewed industry platforms.
Experience in global communications work, especially managing global projects with multi-stakeholders a plus.
HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.