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Project Associate – Capacity Development/   Service Provision and IT

Dushanbe (Tajikistan)

  • Organization: UNDP - United Nations Development Programme
  • Location: Dushanbe (Tajikistan)
  • Grade: SB-3 (SC6/SC7), Service Contract, Local Contractors Agreement - Consultancy
  • Occupational Groups:
    • Democratic Governance
    • Education, Learning and Training
    • Project and Programme Management
    • Administrative support
    • Information Technology and Computer Science
  • Closing Date: 2019-12-18

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In December 2015, UNDP Tajikistan with financial support from the Swiss Agency for Development and Cooperation (SDC) launched Phase I of the Civil Registry System Reform Project in Tajikistandirectly contributing to implementation of the on-going reform of civil registration offices (ZAGS). The first phase of the project runs until November 2019.

Building on the results and lessons learned from Phase I, UNDP is planning to launch Phase II of the project as of 1 December 2019 until 30 November 2023. The second phase of the project will continue to be implemented by UNDP in close partnership with the Ministry of Justice. The project will work with other different actors at different levels to make civil registry institutions and mechanisms more responsive to the populations needs and more functional, by developing capacities among the relevant institutions and stakeholders and by simplifying and standardization processes. This will include more refined capacity development approaches and creating strategic partnerships with other institutions, such as the Ministry of Foreign Affairs, Ministry of Health and Social Protection, and the Ministry of Interior. The project will apply human rights-based approach and will work on both the supply and demand sides of civil registration service provision enabling each side to substantively contribute to implementation of the civil registration reform process.

Under the overall guidance of the Project Manager and supervision of the Project Officer, the Project Associate will be responsible for the general, day-to-day programmatic functions

Duties and Responsibilities

The Project Associate will work closely with the Project Officer and will be responsible for follow up on the provisions of the Annual Work Plan in line with the Project Document. S/he will have a good understanding of UNDP policies and procedures.

1.  Provide effective support to management of the Project:

  • Provide substantive inputs to formulation of the annual work plans in line with the Project Document.
  • Ensure timely follow up and response to incoming queries from the project team, Government, and Implementing Partners.
  • Collect data and provide inputs to drafting process of progress reports, as well as any other reports requested by UNDP, donors, Government and or other stakeholders.
  • Ensure efficient contract management, including development of contract, and processing amendments, when and if required, for timely implementation of envisaged baseline surveys, feasibility studies, annual action research and project evaluations to inform project level planning and decision making.
  • Regularly collect and compile project related data and information to guide project level planning and decision making; Follow up on the incoming enquiries related to project progress in ATLAS.
  • Provide logistical support in planning and conducting Steering Committee meetings and else project related events (e.g. conferences, round tables, etc.); Take minutes and ensure timely dissemination among the programme partners.

2. Capacity Development and Service Delivery:

  • Provide substantive knowledge and practical assistance on the capacity development of civil registry officers who are responsible for civil registration, in order to strengthen capacities and the provision of services.
  • Provide support to the Project Officer on developing a structured capacity development programme for the institutional strengthening of civil registry officers (ZAGS).
  • Maintain strong partnership with the Institute for Advanced Legal Education on institutionalizing the training activities included in the project.

3.  IT solutions:

  • Provision of technical support, advice and assistance to the IT Unit under the Ministry of Justice, regarding its required material, financial and human resource requirements.
  • Provision of expertise regarding the IT infrastructure, which is required to fully support the electronic civil registry system and digitized archives.
  • Provide recommendations and advice regarding IT infrastructure and solutions in Tajikistan and comparative national practice on digitized service provision.
  • Substantively contribute to design and implementation of feasibility studies to define the most optimal options for effective delivery of civil registration services in Tajikistan.
  • Take proactive role in and provide substantive input in state initiated working group sessions related to civil registration.

4.  Support resource mobilization:

  • Analysis of information on donors, preparation of donor’s profile.
  • Track and reporting on mobilized resources. Review of contributions agreement, managing contributions in Atlas.
  • Provide data and inputs in drafting concept notes and funding proposals to the potential donors.

5.Ensure facilitation of knowledge building and knowledge sharing in the Project:

  • Synthesis of lessons learnt and best practices in programme.
  • Sound contributions to knowledge networks and communities of practice.

 Backstop the Project Officer in his/her absence



Ability to make new and useful ideas work

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)


Ability to persuade others to follow

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)

People Management

Ability to improve performance and satisfaction

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)


Ability to listen, adapt, persuade and transform

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)


Ability to get things done

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)

Advocacy/Advancing a Policy-Oriented Agenda

  • Analysis and creation of messages and strategies
  • Creates effective advocacy strategies
  • Performs analysis of political situations and scenarios, and contributes to the formulation of institutional responses

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)

Results-Based Programme Development and Management

  • Contributing to results through provision of information
  • Provide information for linkages across project activities to help identify critical points of integration
  • Provide information and documentation on specific stages of project implementation
  • Provide background information to identify opportunities for project development and helps drafting proposals
  • Participate in the formulation of project proposals

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)

Building Strategic Partnerships

  • Identifying and building partnerships
  • Effectively networks with partners seizing opportunities to build strategic alliances relevant to UNDP’s mandate and strategic agenda
  • Identifies needs and interventions for capacity building of counterparts, clients and potential partners
  • Promotes UNDP’s agenda in inter-agency meetings

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)

Innovation and Marketing New Approaches

  • Developing new approaches
  • Seeks a broad range of perspectives in developing project proposals
  • Identifies new approaches and promotes their use in other situations
  • Creates an environment that fosters innovation and innovative thinking
  • Makes the case for innovative ideas from the team with own supervisor

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)

Resource Mobilization

  • Implementing resource mobilization strategies
  • Analyzes information on potential bilateral donors and national counterparts to recommend a strategic approach
  • Identifies and compiles lessons learned
  • Develops a resource mobilization strategy at the country level

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)

Job Knowledge/Technical Expertise

  • In-depth knowledge of the subject-matter
  • Understands more advanced aspects of primary area of specialization as well as the fundamental concepts of related disciplines
  • Keeps abreast of new developments in area of professional discipline and job knowledge and seeks to develop him/herself professionally
  • Demonstrates comprehensive knowledge of information technology and applies it in work Assignments
  • Demonstrates comprehensive understanding and knowledge of the current guidelines and project management tools and utilizes these regularly in work assignments

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)

Global Leadership and Advocacy for UNDP’s Goals

  • Research and analysis
  • Analysis and creation of messages and strategies
  • Performed analysis of political situations and scenarios, and contributes to the formulation of institutional responses
  • Uses the opportunity to bring forward and disseminate materials for global advocacy work and adapts it for use at country level

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)

Client Orientation

  • Contributing to positive outcomes for the clients
  • Anticipates client needs
  • Works towards creating an enabling environment for a smooth relationship between the clients and service provider
  • Demonstrates understanding of client’s perspective
  • Solicits feedback on service provision and quality

Level 3: Apply & Adapt (Recognized contributor with demonstrated ability)

Required Skills and Experience


Minimum bachelor’s degree in management, business administration or public administration, computer science, or related areas.


At least three (3) years of proven professional experience in provision of technical support in the area of capacity development, service provision or IT infrastructure and solutions via digitalised service provision.

Previous experience in the area of civil registration is a strong advantage.

Language Requirements:

Fluency in both verbal and written English, Tajik and Russian is a must. 


Good understanding of Tajikistan’s development context in general and civil registration issues in particular.

Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and advance knowledge of spreadsheet and database packages, experience in handling of web-based management systems


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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