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UNV ICT Assistant

Suva (Fiji )

  • Organization: UNV - United Nations Volunteers
  • Location: Suva (Fiji )
  • Grade: National UN Volunteer - Locally recruited Volunteer
  • Occupational Groups:
    • Information Technology and Computer Science
    • Administrative support
    • Volunteerism
  • Closing Date: 2019-12-18

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Description of task

Within the delegated authority and under the supervision of ICT Officer or his/her designated mandated representative(s), the UNV ICT Assistant will perform the following duties:

Helpdesk Support

  • Maintains and logs all requests for computer requests and incidents into Service Gateway platform. Performs help desk support to an increasingly complex environment, e.g. hardware and software trouble-shooting, upgrade and installation of hardware (PC, Laptops, printer, memory, etc.) and software (Windows 10, Office 365, Citrix, etc.). Participate in analysis of problems, diagnose errors and corrects simple problems. Refers more complex problems to ICT Officer.

Technical Support

  • Assists in installation of new or replaced hardware and software system as per agreed section plan. Ensures that all HW and SW are in compliance with UNICEF standards.Ensures that all HW/Printers/Scanners etc. are in fully functional state and under guidance from appropriate specialist ensure periodic maintenance of the HW equipment.

Backup of Data

  • Ensures that a daily backup of key applications and systems are done, and backup media stored in the designated area. Proper records to be kept for all backups and movement of backup media.

Inventory and ICT Asset Management

  • Maintains hardware and software inventory list in SharePoint Team Site

  • In consultation with ICT officer, carry out asset disposal activities with proper record management and approval

Ad Hoc Assignment and Administrative Support

  • Performs any other tasks as assigned by Supervisor. This includes clerical/secretarial tasks: filing, making photo copy, typing memos, assembling manuals and other materials, etc.

Special Assignment

  • Provides installation and stand by support to all meetings with in the office or in hotels as appropriate

Reports

  • Assist the ICT Officer in producing a monthly Management Report for EAPRO and Management.

  • Any other related tasks as may be required or assigned by the supervisor.

Qualifications/Requirements Required degree level: Secondary education Education - Additional Comments:
  • Completion of a degree in Computer Science or Information System or related ICT discipline is desired

  • Excellent oral and written skills; excellent drafting, formulation, reporting skills;

  • Accuracy and professionalism in document production and editing;

  • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of stakeholders and customers

  • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;

  • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;

  • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;

Required experience: 24 Months Experience remark:

Required Experience: 2-3 years

  • Completion of a degree in Computer Science or Information System or related ICT discipline is desired

  • Excellent oral and written skills; excellent drafting, formulation, reporting skills;

  • Accuracy and professionalism in document production and editing;

  • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of stakeholders and customers

  • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;

  • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;

  • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;

Language skills:
  • English(Mandatory), Level - Fluent
Area of expertise: IT architecture and IT project management Driving license: No
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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