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Senior IT Officer

Uganda (Uganda)

  • Organization: IRC - International Rescue Committee
  • Location: Uganda (Uganda)
  • Grade: Level not specified
  • Occupational Groups:
    • Information Technology and Computer Science
  • Closing Date: 2019-05-12

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Requisition ID: req7401

Job Title: Senior IT Officer

Sector: Information Technology

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Bidibidi, Uganda

Job Description

This position will be primarily responsible to oversee and facilitate the IT function in the entire West Nile Region. This involves installation and configuration of IT infrastructure, staff training, Integra Go-Live activities and operations of IT activities in all the IRC West Nile offices. The Senior IT Officer will lead the West Nile IT team and work closely with the IT Manager, Regional ICT Director and all program sectors to ensure proper ICT functioning and support.

Duties and Responsibilities

IT Support - Provide Level 1 and Level 2 Support

  • Work with end-users and IT colleagues (or Service Desk) on resolving Level 1 issues in all West Nile Offices
  • Resolve or escalate Level 2 and Level 3 issues to appropriate internal or external resource (regional/international IT, management, and vendor) as necessary.

Installation, Configuration & Management of:

  • Servers, Windows server 2016 operating systems, domain and essential network services. 
  • Oversee the completion of Windows 10 upgrades on all the computers in West Nile.
  • Desktop/laptop hardware and software, and peripherals, using IRC standard Windows 10 operating system image.
  • Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.

Maintenance, Repair & Security

  • Perform preventative maintenance on all IRC computers and network resources in West Nile.
  • Implement and manage cloud backup solutions for office/individual users as per IRC IT recommendations and provide the necessary training on the use of these cloud back-up solutions.
  • Create and maintain network documentation to include but not limited to IP address, system access, upgrades and changes to the original network, etc.
  • Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
  • Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity with respective office VPN tunnels to the Kampala Head office.
  • Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and participate global IRC IT projects in close collaboration with the IT Manager in Kampala for the West Nile Offices.
  • Any other IT related tasks assigned by the supervisor or IT Manager team to accomplish the overall organizational goals.
  • Perform/coordinate backups on all the servers in West Nile offices to ascertain a working BCP and DRP of the organization.

Training, Evaluation, & Testing

  • Develop and implement regular user and support staff training, including training on basic care and maintenance of computers and equipment for users, Box utilization and any other initiatives that will be introduced by IRC IT HQ. 
  • Prepare and submit weekly reports on the status and actions taken in the West Nile region that best reflect the current picture of IT activities in the region.

IT Asset Management

  • Perform monthly IT verification exercise and share monthly IT Asset reports to the IT Assistant in Kampala for final consolidation.
  • Create and maintain IRC computer software/hardware inventory ensuring accuracy.
  • Maintain an updated IT Asset Registry, including software & licenses, MDM Air Watch Tokens, and all Sim Cards in use under IRC for the West Nile Region.

Key Working Relationships

Position Reports to: Field Coordinator

Position directly supervises:IT Assistant(s), IT Officer(s) in West Nile

Indirect Reporting: IT Manager, Regional IT Director, DDO

Other Internal and/or external contacts

Internal: All departments and users

External:IT equipment and supplies vendors, internet service providers

Qualifications

  • Bachelor’s degree in Computer Science or equivalent technical work experience.
  • 3 - 4 years of IT Management
  • CCNA course desired, MCSE Server 2016 or equivalent experience is required.
  • At least 4 years of experience in IT profession.
  • Experience installing, configuring and managing both wired and wireless LAN, and Meraki firewalls.
  • Computer imaging skills required. 
  • Outlook experience required.
  • Excellent communication and interpersonal skills required (fluency in both written and spoken English is required)
  • Customer/Client service experience
  • Able to work independently within a team environment
  • Strong sense of personal integrity.
  • Attention to detail.
  • Ability to multi-task.
  • Team spirit and problem solving abilities.
  • Commitment to succeed.
  • High sense of urgency.
  • Strong follow-up skills.

Please note:

  • This position is open only to Ugandan nationals.
  • Deadline for receiving applications is 20th December 2019.

 

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.



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Before applying, please make sure that you have read the requirements for the position and that you qualify.
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