ICT Specialist

Description of task

Within the delegated authority and under the supervision of Operation Manager or his/her designated mandated representative(s), the UN Volunteer [ICT Specialist] will:

1. Introduce and implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures

• Develop and review internal ICT policies and procedures as required;
• Elaborate on the content of internal Standard Operating Procedures in ICT in consultation with office management;
• Develop and update the ICT annual work plan for the office;
• Provide IT support in the use of Atlas (UN WOMEN’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

1. Ensure effective functioning of the RO hardware and software

• Install, operate, and maintain all RO hardware equipment;
• Provide advice on the acquisition of hardware supplies;
• Manage all ICT assets to ensure recorded and tracked;
• Support in procurement of ICT hard/software as relevant;
• Make routine repairs and change of hardware electronic components;
• Plan, install and maintain all communication systems including mobile and satellite phones;
• Supervise and implement corporate UN Women software systems in the office;
• Develop new software packages for high impact results (e.g. office management system, electronic registry, etc), as required;
• Ensure UN Women desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks;
• Maintain an up-to-date inventory of the software and hardware.

1. Ensure efficient networks administration

• Operate network utility procedures, defining network users and security attributes;
• Establish directories, menus and drive-mappings; configure network printers and provide user access;
• Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
• Maintain up-to-date parameters of information for the network clients and electronic mail;
• Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups;
• Maintain measures for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities;
• Manage Local Area Network (LAN) Infrastructure and Internet connectivity meet UN Women requirements.
• Ensure Corporate ICT Information Security (InfoSec) strategy is effectively implemented for RO and support other offices in this area.

1. Provide web management services

• Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems);
• Maintain the RO web site and intranet.

1. Provide administrative support regarding ICT issues

• Provide advice to the procurement of new ICT equipment for the RO, provide technical specifications and information on best options in both local and international markets, review quotations and bids;
• Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
• Provide ICT support to key events, as required.

1. Provide technical support and advice to RO and Country Office and Programme Presence staff

• Diagnose, evaluate, and prioritize requests for assistance from staff in RO/CO and programme presence countries experiencing problems with hardware, application software, operating systems, networking and other computer related issues;
• Provide strategic advice and direction to COs and programme presence countries;
• Set up and ensure RO staff have new email accounts;
• Ensure all ICT on-boarding requirements are met for new staff;
• Visit field offices; provide technical support and oversight in implementing ICT systems.

1. Facilitate knowledge building and knowledge sharing in the RO

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;
• Organize and lead trainings for the RO staff on ICT issues;
• Ensure staff training profiles and library of reference materials are maintained;
• Synthesize lessons learned and best practices in ICT.

Qualifications/Requirements Required degree level: Bachelor degree or equivalent Required experience: 48 Months Experience remark:

• At least 4 years of progressively responsible experience in network administration and use of hardware/software, telecommunications facilities;

• Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months;

• At least 4 years of progressively responsible experience in network administration and use of hardware/software, telecommunications facilities;

Language skills:

• English(Mandatory), Level - Fluent
• Turkish(Mandatory), Level - Fluent

Area of expertise: IT architecture and IT project management Driving license: No