Immigration Intake Specialist

Major Responsibilities:

• Conduct eligibility screenings for walk-in clients including asylees, refugees, immigrants and anyone seeking immigration legal services.

• Maintain up-to-date knowledge and eligibility criteria for immigration legal services. Provide appointments and follow up on cases for immigration clients.
• Maintain a detailed, accurate and comprehensive database of walk-in clients and returning clients.
• Answer phone calls, following team protocols to: resolve client questions oneself as much as possible; relay questions not appropriately answered to team members; and log communication with clients in case-noting software so that all team members can see what has been communicated with clients.
• Track team performance compared to team performance targets, including target time frames for client scheduled for application completion from first intake; application submission from application completion; max client wait times for lobby, for return communication from IRC; and others identified by the Immigration Supervisor.
• Promote IRC Immigration services through: completing training on effective outreach design; coordinating radio and FB advertising within budget provided by Immigration Supervisor.
• Log all mail (USICS correspondence) for the immigration program into case-noting software.
• Schedule client appointments and send reminder text messages and/or phone calls.
• Support immigration team protocols on orderly sharing and organization of client documentation.
• Conduct monthly file review.
• Build physical files and labels.
• Other tasks and projects as assigned by the Immigration Supervisor.

• Knowledge of and / or interest to learn about immigration benefits
• Experience working in a multicultural environment and with individuals who are Limited English Proficient (LEP). Experience working and communicating effectively in a multi-cultural environment is a must.
• Self-starter with strong problem solving skills combined with the solid ability to multi-task, prioritize duties and coordinate time effectively in a fast-paced environment. Exceptional attention to detail required.
• Interest and ability to contribute both independently and as a key team member.
• Proficient in Microsoft Office (i.e. Word, Excel, and Outlook) and web-based applications (i.e. Google forms, Box, ETO, databases).

Work Environment:

• Standard office setting at IRC’s office in Boise; regular evening or weekend activities as needed.

• Access to reliable transportation to travel and work off-site at programs (i.e. schools, apartment complexes, etc.).
• Current, valid Idaho driver’s license.
• Willingness to periodically drive IRC 15-passenger van, and sustain certifications necessary to do so.