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Intake and Outreach Specialist

san jose, ca usa

  • Organization: IRC - International Rescue Committee
  • Location: san jose, ca usa
  • Grade: Mid level
  • Occupational Groups:
    • Communication and Public Information
  • Closing Date:

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Requisition ID: req7541

Job Title: Intake and Outreach Specialist

Sector: Social Work

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: San Jose, CA USA

Job Description

The Intake and Outreach Specialist provides assistance to refugees, asylees and other immigrants to ensure they have access to IRC programming including immigration services and other relevant programs at the IRC in San Jose. The Intake and Outreach Specialist conducts in-person and phone screening of each potential client and manages the flow of clients at the front desk. When needed, the specialist collaborates with the Community Outreach Coordinator to develop partnerships in Northern California to identify and refer clients as appropriate. The Intake and Outreach Specialist is required to exercise independent judgment and initiative. This position will be based in San Jose but includes phone intake duties for the immigration regional offices (San Jose, Oakland, Sacramento, and Turlock).

Major Responsibilities:

  • Conduct phone screenings to determine general eligibility for San Jose-based programming as well as regional immigration programs;

  • Respond to appointment requests and coordinate with IRC San Jose office staff to facilitate referrals to available programming;

  • Provide Know Your Rights workshops to clients participating in IRC in San Jose programs;

  • Work with Community Outreach Coordinator to develop relationships with other non-profit agencies and CBOs to organize joint outreach activities, specifically Know Your Rights and census workshops;

  • Answer majority of phone-based client inquiries and serve as the first point of contact for in-person inquiries at the IRC in San Jose;

  • Maintain accurate tracking record of all intake and outreach activities, partner organizations, contacts, etc. and submit monthly reports to Community Outreach Coordinator; 

  • Provide case status updates and processing questions where appropriate;

  • Assist with reminders for USCIS appointments through phone/text messaging, as needed;

  • Follow up with clients regarding outcomes of immigration cases;

  • Process all client IRC fee payments; and

  • Other duties, as assigned. 


  • Undergraduate degree preferred, with minimum of 1-2 years relevant work experience in immigration or human services field, relevant work experience may be substituted

  • Excellent verbal and written skills in English and demonstrated success working and communicating effectively in a multi-cultural environment and with limited-English speakers

  • Fluency in Spanish is required; knowledge of additional languages is an advantage

  • Proven ability to contribute both independently and as a team member, to take initiative and follow instructions

  • Excellent problem-solving skills and the ability to prioritize tasks and manage time effectively

  • Proficient in Microsoft Office applications (Word, Excel, Outlook)

  • Front desk and/or customer service experience is preferred

  • Ability to manage databases a plus

  • Valid driver's license, clean driving record, own car, and auto insurance

    Working Environment: Standard office work environment. Some occasional travel may be required.


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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