Senior Director, Global ERP Program (Integra)

In this role, the Senior Director will provide the necessary leadership for the deployment and ongoing support and improvements of the ERP systems solution. They will supervise the global deployment teams as well as oversee the day-to-day decisions around business process and functional design changes and improvements, the technology solution that supports those processes, and operational support of the solution.Individual will also guide the day-to-day project management needed to ensure conflicting priorities are properly balanced and each deployment is successful. The role requires strong leadership and collaboration skills across both internal IRC staff and external deployment and support partners.

In close partnership with Finance, Supply Chain, Awards Management Unit (AMU) Business Owners and field leadership, this position is responsible for the implementation of standardized global business processes across the organization as deployment is done and then ensuring that those processes are maintained and adhered to consistently.They will be a key driver of change across the global organization and will be accountable for supporting enterprise change management, communications and training.

To support the deployment, IRC is looking to build a high-performance ERP solution delivery team and operating model capable of deploying and sustaining the use of this business-critical platform across approximately 36 country programs and over 20 resettlement centers in the US and abroad. The position will work closely with the business and IT leadership teams serving as an expert resource, bringing forth opportunities to leverage the ERP solution to support the efficient running and growth of our organization.

This role reports to the Chief Information Office (CIO) of the IRC, with strong collaboration with each of the functional Business Owners and Sponsors for the project.

Major Responsibilities:

1. Oversee Integra/ERP Deployment Planning and Rollout: Work with the Core Team, IT, Business Leadership and field teams to finalize a comprehensive overall ERP deployment plan and then oversee its execution.Plan will build on learnings from Deployment at HQ in New York City and Washington, DC as well as US and international pilots.

2. Ensure an Effective and Sustainable Integra/ERP Solution Architecture: Understand business drivers and business capabilities (current and future state) as well as ERP System Design currently in place.Guide needed adjustments as team learns from HQ and field pilots.Provide subject matter expertise and leading edge-thinking on trends, methodologies, tools, and techniques that will be useful to ERP program activities and the IRC organization as a whole.

3. Provide Leadership over the Technical and FunctionalIntegra/ERP Core Team: Coach, mentor, and influence Technical and Business Core Team members. Ensure domain-specific project management tasks for the ERP program are being effectively conducted.

4. Integra/ERP System and Business Integration Owner: Drive a coordinated approach to ongoing ERP-related business process changes and technical system integration across all related ERP domains to ensure the continued integrity of the overall design. Coordinate the contributions of external consultants, business functional leads, project managers, as well as business and IT leaders and field SMEs from Finance, Supply Chain, and AMU as well as other stakeholders from across the IRC organization.

5. Supervise Ongoing Technical Configuration Work: Ensure ERP design and configuration work is being conducted based on a well-developed ERP solutions architecture and a detailed set of business, functional and technical requirements. Supervise the ERP Business System Manager (BSM) and Business System Analysts (BSA) staff.Ensure effective ownership and execution of an agile based systems development lifecycle methodology.

6. Help support Functional Leadership as they lead the Needed Business Transformation Work: Work closely with the Operations – Supply Chain, HR and IT – Finance, and Awards Management Unit (AMU) organizational leadership to ensure standardized global business processes are being used and deployed.. Manage and resolve complex business issues arising from the implementation of new processes or procedures , escalating decisions as appropriate to IT and Business Leadership as needed,

7. Ensure Partnership with Programs:Works closely with US and International Programs to ensure adoption of the systems, ensure business process redesign and standardization, helps to build capacities throughout the organization and anticipate and engender cultural changes that ensure successful implementation.

8. Manage Integra/ERP Business Owner and Executive Sponsor Decision Making Process:Support and prepare for ERP Steering Committee Meetings. Attend Business Owner Meetings and ensure the efficiency of ERP decision-making process. Works as a part of the IT leadership team on the ERP direction, assuring process, people and technology alignment. 

9. Provide Integra/ERP Project Management Oversight:Working with overall PMO Director, ensure ERP project managers are effectively conducting day-to-day ERP project management. Work with PM’s to Forecast, analyze and control the ERP program budget.

10. Provide Integra/ERP Training & Communication Oversight:Working with Change Management Director, ensure regular and effective stakeholder engagement and communication is provided along with all needed end-user training.

11. Manage System Integration, Managed Services Vendor, and Microsoft Relationship: Ensure effective management oversight of vendors and consultants providing project and operations support. Maintain a productive ongoing relationship with Microsoft.

• 10 or more years of experience related to ERP systems implementation and operations, with clear demonstration of progressive achievement and growth in ERP program management experience. Previous management consulting experience delivering increasingly complex ERP systems implementations preferred.
• Successfully ledat least two large, complex, full-lifecycle ERP implementations utilizing Microsoft Dynamics AX for Finance and Supply Chain.
• Three to five years of leadership responsibility managing midsize to large teams and influencing senior-level management and key stakeholders.
• Bachelor’s Degree in Computer Science, Business Information Systems, or related field required. 
• International NGO/Global Humanitarian Organization experience in an undeveloped country preferred.
• Project and/or program management certification and/or lean process improvement (i.e., Six Sigma) certification preferred but not required.

Skills / Competencies

• Strong understanding of financial and supply chain operational process flows (i.e., order to cash, procure to pay, record to report), both conceptually and within the current Microsoft Dynamics D365 product.
• Ability to develop strong partnership with the business community.  Self-motivated and a problem solver who can assess and develop strategies for achieving the needs of the user community. Drives operational efficiency and identifies, documents, and monitors key business processes within the scope of ERP needed to achieve successful business results. Analyzes, maps and documents processes and develops a framework for process standardization and improvement
• Effective verbal, written and interpersonal skills. Ability to speak to technical-level staff and develop written reporting and presentational content with level-appropriate messaging up to and including the senior executive level.
• Ability to lead and direct ERP Core Team members in line with the goals of the ERP program.  Encourages and facilitates cooperation, results orientation and collaboration amongst the team.
• Demonstrated ability to work in a matrix environment, particularly in cross-functional teams across multiple lines of business, over whom there may be no direct authority.
• Experience using project management software tools, such as MS Project, Jira, and other tools, to effectively lead, manage, monitor and control project activities.
• Excellent project management skills, with demonstrated track record of applying program management principles, practices and techniques with a strong results orientation. .  Takes calculated risks to achieve desired results.

Working Environment:

• The position will work in the New York City Headquarters location
• Standard office work environment
• Moderate international travel will be required
• Working knowledge of French is a plus

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