Consultancy – Travel %26 Events ERP Oracle Consultant

Organizational Setting

The Department of Management (MT) provides a 'platform of services' that serves as a foundation for the successful delivery of the IAEA's scientific and technical programmes. Its mission statement is as follows\: "MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose". Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment, and ensures that all Board documents are translated and distributed on a timely basis to Member States.
The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises state of the art hardware and software platforms in a partially decentralized environment. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.
The IAEA's Enterprise Resource Planning (ERP) system, known as the Agency-wide Information System for Programme Support (AIPS), was implemented in a multi-phased phased approach beginning in 2011 and completing in 2017. AIPS provides a single, fully-integrated solution that standardizes and improves efficiency of business processes by leveraging the Oracle ERP suite of products. AIPS encompasses 8 business domains\: finance, procurement, programme and project management, planning and budgeting, human resources and payroll, contacts, travel and events management. The AIPS Management Section (AMS) within the Division of Information Technology manages the operations, maintenance, improvements, and sup
port for the AIPS system in collaboration with business process owners. The AMS Section consists of approximately 20 staff members and is led by a Section Head, who reports to the Director of Information Technology/CIO.

Main Purpose

The Travel & Events ERP Oracle Consultant will support AIPS Plateau4 Events and Travel Management.

Functions / Key Results Expected

Support AIPS Plateau 4 Events and Travel Management with operational support for customer service and serve at the second level of production support.
Collaborate and oversee first level of production support and assist the functional leads of the respective area.
Support and provide solutions to the functional leads in developing the functional specifications for the identified problems and change requests and prepare technical documents for all the custom components work undertaken.
Test the technical components to ensure the objects developed meet the business needs and facilitate the business sign off after successful testing.
Participate in various testing cycles like UATs to provide functional expertise in identifying and fixing the bugs and retesting the same, so that the developed components/objects meet the business requirements.
Closely coordinate with customers for incident resolutions.

Qualifications and Experience

•  University degree (or equivalent experience) in human resources, business administration, management, information technology or related field.

• At least 5 years of experience as functional consultant for Oracle Applications (EBS)  of which 2 years of experience in Events and Travel Management and strong domain expertise is required.

• At least 2 years of experience in Events and Travel Management and strong domain expertise is required.

• Experience with customer support and incident resolution is required.

• Experience with support of custom-built applications.

• Demonstrated debugging skills in SQL and ADF.

• Experience with ERP upgrades would be an asset.

Remuneration

The remuneration for this consultancy is a daily fee of up to a maximum of € 158, based on qualifications and experience. In case duty travel is required within the assignment, a daily subsistence allowance (DSA) and travel costs are provided. Health coverage and pension fund are the responsibility of the incumbent.