Caseworker Assistant

The Caseworker Assistant will provide administrative and logistical assistance to the Direct Services team to ensure that client services are provided and documented in a timely and efficient manner and in-keeping with donor regulations.This position reports to the Senior Caseworker.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Assist in preparing documents for new arrivals and sending information to appropriate agencies.
• Review case files to ensure that required documentation is present and well organized, and prepare files for closure.
• Assist in referring clients to local resources or other social service programs.
• Assist Direct Services team with the completion of comprehensive service plans for each case.
• Assist Supervisor in ensuring that required reports and case notes are submitted in a timely and accurate manner.
• Participate in weekly staff meetings and other meetings as needed.
• Provide transportation to clients for necessary core services activities.
• Provide core services assistance to clients, case noting, logging activities into ETO (computerized database), data entry tasks and staffing cases as needed with coworkers.
• Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.

• Other related duties as assigned.

·Undergraduate degree preferred, ideally in Social Work or equivalent field of study; some formal post-secondary education.

·Previous professional work experience in job development, casework, or social services.

·Prior work experience with refugees or multi-cultural clients preferred.

·Fluency in written and spoken English, bilingual ability preferred.

·Computer literacy, database maintenance and familiarity with Microsoft Office Suite preferred.

·Proven ability to effectively communicate and work as a team member in a cross-cultural environment.

·Proven ability to prioritize and manage time effectively.

·Must possess or be eligible to receive a fingerprint clearance card.

·Valid Driver’s License, Active Insurance Policy and Reliable Transportation.

Working Environment:

*Typical Office Environment.

*Some travel in and around service delivery area.

*Occasional work hours in the evening and weekends.

*Ability to lift light loads (approximately 25 lbs).