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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
JOB PURPOSE: To perform a range of coordination and administrative activities that contribute to the safe and effective air service to the humanitarian community.
KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):
Under the direct supervision of the Head of Field Office and the technical supervision of the Aviation Officer, the incumbent will be responsible for the following duties:
- Handling Documents and Load Control
- Convey and deliver documents between the aircraft and appropriate terminal authorities;
- Prepare, sign, distribute and clear as appropriate, documents such as loading instructions, load sheets, balance charts, manifests, etc., in accordance with local and international regulations or as reasonably required by the aircraft; and
- Compile and dispatch statistics returns and reports in accordance with procedures, rules and regulations.
- Passenger and Baggage handling.
- Check-in passengers in accordance with requirements and instructions issued by WFP-AFO and the chartered carrier’s;
- Inform passengers about time of arrival and/or departure of chartered carrier’s aircraft and transportation connections;
- Guide passengers from the chartered carrier’s aircraft through controls to connecting transportation and vice versa;
- Assist passengers requiring special attention, e.g. Physically Challenged Passengers, MEDEVAC/CASEVAC cases. etc;
- Weigh and tag checked and unchecked baggage;
- Effect the conveyance of checked baggage from the baggage check-in position to the aircraft and vice-versa;
- Deal with loss, found and damaged property and report such irregularities;
- Notify the AMO/ATO or CATO of complaints/claims made by passengers; and
- Present to Customs for physical examination and processing clearances for the release of inbound, transfer and outbound cargo as required and/or clear cargo through Customs in accordance with the chartered carrier’s and WFP-AFO instructions and in concurrence with local regulations;
- Sort and store inbound, transfer and outbound cargo prior to dispatch in accordance with the nature of goods and the routing of the cargo;
- Prepare cargo manifest(s), split air waybill sets, and forward applicable copies of aforementioned documents as required. Where applicable return a copy of the waybill to the ATO/CATO endorsed with conveyance details;
- Notify consignee/agent of arrival in accordance with applicable instructions.
- Loading/Unloading of Aircraft
- Provide/arrange for, position and remove adequate passenger handling equipment for embarking/disembarking passengers where needed;
- Provide/arrange for and operate suitable equipment for transportation of loads between points in terminal areas as required;
- Provide passenger and/or crew transport between aircraft and airport terminal as required by WFP- AFO or local authorities;
- Attendance. Standby before arrival and after departure and general supervision of ramp handling activities.
- Marshalling. In conjunction with the Operator’s Flight Operations Officer, provide/arrange for marshalling equipment and/or arrange for the marshalling of the aircraft at arrival/departure.
- Ground/Aircraft Communications. Where required provide/arrange for communications facilities to establish and maintain communication between handling parties and the aircraft command element.
- Ground Power Units. Where required, provide/arrange for, position/remove and operate suitable ground power unit for supply of necessary electrical power during a specified time limit;
- Safety and Security Management
- Report immediately to the ATO/CATO and the aircraft commander, all damage noticed at or inside the aircraft irrespective of cause or time of occurrence;
- Provide/arrange for, position/remove and operate suitable firefighting equipment and other protective equipment as required.; and
- Provide/arrange for security of personnel, cargo and facilities.
Provide/arrange for and position/remove suitable towing equipment to tow/push aircraft on the designated handling area according to the aircraft commanders’ instructions and in accordance with the local regulations.
Provide and/or arrange for the provision of fuel for aircraft and ensure that aircraft are refueled in time to satisfy scheduled departures and designated take-off times and verify the amount of fuel delivered into the aircraft.
- Transportation Resource Management
- Provide in a timely manner to all transportation coordinating agencies, information on local weather conditions, traffic restrictions, hazards, incidents/accidents and transportation mode departure/arrival times and loads;
- Maintain statistics and records pertaining to the utilization of transportation resources in accordance with instructions provided by the CATO;
- Carry out any other duties as directed by ATO/CATO.
- Perform any other related duty as may be required by WFP Management.
4Ps Core Organizational Capabilities:
Purpose
- Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
- Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
- Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
- Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
- Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
- Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
- Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
- Create an “I will”/” We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
- Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
- Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
- Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
- Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
- Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
- Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
- Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
- Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
Functional Capabilities:
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Capability Name
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Description of the behavior expected for the proficiency level
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Supply Chain Management and Optimization
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Displays aptitude at monitoring and reporting on supply chain operations to enable teams to efficiently assess the performance and sustainability of current networks.
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Planning, Project & Resource
Management
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Supports the planning, forecasting & resource management efforts of own team by collecting data from diverse sources.
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Information Management & Reporting
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Collates accurate and timely information and data to enable informed decision making on reporting within individual unit and consequently the greater humanitarian community.
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Service Provision, Aviation
Contracting & Operational
Execution
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Supports the negotiation of contracts with third parties by collecting and collating necessary information to enable WFP to make informed decisions.
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Aviation Performance
Measurement & Quality
Control
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Demonstrates commitment to carrying out individual activities related to aviation in compliance with WFP's operating standards to make safe and responsible decisions within own scope of work.
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Educational Requirements:
GCE Advanced Level
A Commercial pilot license; navigator license; air traffic control license; flight operations officer; License Dispatch Officer License; Loadmaster certification or aircraft loader/handler certification or equivalent is required.
Working Languages:
Fluency (level C) in English and good working knowledge of French.
Good understanding of local language Pidgin for Bamenda, Mamfe and Tiko positions is desirable.
Essential Experience:
At least one (1) year of relevant professional experience in the aviation industry.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
- Experience in restricted flying zones, and other aviation risks and assisting in flight planning.
- Experience in handling passenger manifests and aircraft loading.
- Experience in interpreting routine weather reports.
- Experience in basic flight following and radio telephony procedures
Female applicants are especially encouraged to apply.
Deadline for applications: 31/01/2020
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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