Intern - Programme Management (Training Content Design) [Temporary]
New York City (United States of America)
Org. Setting and Reporting
The Department of Operational Support (DOS) provides end-to-end operational support, advisory services and other solutions to the operating entities across the Secretariat, including other departments, offices-away-from-headquarters, field missions, and regional commissions.
The Capacity Development Operational Training Service (CDOTS) provides operational training, including training on the enterprise resource management system known as Umoja.
The internship is located with the Capacity Development Operational Training Service (CDOTS), within the Department of Operational Support (DOS).
The intern reports to the chief of the system training unit.
The internship is for a minimum of three months with a possibility of extension up to six months.
The internship is UNPAID and full-time.
Interns work five days per week (35 hours) under the supervision of the staff member mentioned above.
The intern will be assigned to the Umoja Training Team and will be part of a group of training specialist resources responsible for developing training content and delivering standards to prepare the users to the new system functionalities. Duties may include, but are not limited to:
• Following the provided standards, guidelines and defined templates, assist with the development of instructional materials (tutorials, digital interactives material, user guides, audio and video scripts, story boards, tests, etc.) transforming technical information into professionally written, engaging instructions;
• Maintain existing template and develop new template(s), instructions and guidelines for content creation and publishing framework. Assist and support content developers in troubleshooting the chosen authoring tools, research and advise training team on best industry practice and standard for capturing screens, packaging training module, building interactive SCORM tutorials, developing training aids, course tests, evaluations and assessments for certification;
• Creates visual templates, infographics, animations and other graphic design elements to enrich the training materials;
• Design and deliver wireframes, personas, user journeys, and mockups around user's learning needs, and communicate the ideas to developers;
•Conduct concept and usability testing and gather feedback.
Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.
Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client
Applicants must meet one of the following requirements: (a) be enrolled in a graduate school programme (second university degree or equivalent, or higher) in the areas of ; (b) be enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent); or (c) have graduated with a university degree (as defined above) and, if selected, must commence the internship within a one year period of graduation;
Have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter; and
Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views.
Applicants should preferably be enrolled in a programme (see point a and b) or have graduated (see point c) in the area of graphic design, visual art, instructional design, contents design, communication design or technical writing.
Be computer literate in standard software applications and be knowledgeable in Adobe Creative Suite products (InDesign, Illustrator, Animation and Photoshop), experience with Adobe Captivate is desirable. Experiences in user experience design (including but not limited to user research, prototyping, user testing and visual design) is desirable.
Applicants are not required to have professional work experience for participation in the programme.Languages
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official UN language is an advantage.Assessment
Potential candidates will be contacted directly by the hiring manager for further consideration.Special Notice
Completed online application (Cover Note and Personal History Profile) is required. Incomplete applications will not be reviewed.
The Cover Note must include:
• Preferred duty station(s) for the internship.
• Title of degree you are currently pursuing.
• Graduation Date (When will you be graduating/ have graduated from the programme?).
• IT skills and programmes that you are proficient in.
• Top three areas of interest.
• Explain why you are the best candidate for this specific internship.
• Explain your interest in the United Nations Internship Programme.
In your online Personal History Profile, be sure to include all past work experiences, IT skills, and three references.
Due to the high volume of applications received, ONLY successful candidates will be contacted.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.