Head

 

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\:  Please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

 

 

1. Organizational Setting

    

   The post is located in the Production and Support Unit, Operations and Support Section of the PCT Information Systems (PCTIS) Division. The Section implements the service management framework for the portfolio of business applications supporting the PCT, a highly successful patent filing treaty. The Section delivers work in close collaboration with the application development teams, infrastructure teams and end users.  It delivers service desk, information architecture, release and deployment coordination and systems operation services to the PCT.

    

   The Production and Support Unit oversees a complex and time-sensitive systems operations schedule which is a critical element of the PCT business landscape. Responsibilities also include end user support, configuration, release, incident and problem management.

    

2. Purpose Statement

    

   The incumbent manages the Production and Support Unit. S/he contributes to and executes the policy and procedures needed in assuring that the Unit performs all of its functions in a smooth, timely and efficient fashion.

    

3. Reporting Lines

    

   The incumbent works under the supervision of the Head of the Operations and Support Section.

    

    

 

The incumbent will perform the following principal duties\:

 

a.  Take responsibility for the overall Unit, including oversight of the team, its activities, objectives, resource allocations and staff development for colleagues within the team\: schedule the work of the Unit’s staff, taking account individuals' skills and the business needs, ensure all work is carried out and documented in accordance with required standards, methods and procedures and that any applicable configuration management procedures are adhered to.

 

b.  Perform medium-scale project and program management activities of an enterprise-oriented nature in the domain of systems operations and infrastructures.

 

c.  Establish and maintain procedures and tools for the correct operations of PCT Systems, which includes recording and progressing of requests for support.  Ensure that appropriate application support tools are available and staff trained to use them, and that adequate documentation for the applications supported is available and kept up to date.

 

d.  Ensure that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Ensure users and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays.

 

e.  Monitor and manage performance of the applications support activity. Take full responsibility for its effectiveness. Take action to remedy deficiencies.

 

f.   Initiate actions, by systems development staff or software suppliers, on the development of system enhancements to overcome known problems or further fulfill user requirements.

 

g.  Validate new releases of applications software from systems development staff or software suppliers.

 

h.  Provide general and specific advice, and issue formal reports of audit findings and recommendations for risk reduction in the IT environment, and review with line management.

 

i.   Keep abreast of and evaluate the potential benefits of new technologies, products, methods and techniques. Investigate these in detail, identify further avenues of research and early users, if any.

 

j.   Perform other related duties as required.

 

 

 

Education

Essential

 

Advanced university degree in computer science, or a related discipline.  A first-level university degree in one of the aforementioned disciplines plus two years of relevant experience in addition to the years of experience requested below may be accepted in lieu of an advanced university degree.

 

Desirable

Information Technology Infrastructure Library (ITIL) certification.

 

Prince 2 Project Management certification.

 

Experience

Essential

At least seven years of relevant professional experience including at least five years in a Production and Support Environment.

 

Experience in supervising a team in a comparable work environment.

 

Practical experience in at least several of the following areas\: Java Development, CI/CD, Enterprise Architecture, Disaster Recovery, Business Continuity Management, Business Intelligence, contract and vendor management, IT Metrics.

 

Desirable

 

Experience in working in a highly confidential and secure environment, involving sensitive information data flows.

 

Proven track record in trouble-shooting under pressure.

 

Experience with Intellectual Property systems such as the PCT.

 

Language

Essential

Excellent knowledge of written and spoken English.

 

Desirable

Good knowledge of other PCT publication languages, particularly French.

 

Job Related Competencies

Essential

Good knowledge of production procedures and data flows.

 

Analytical and problem-solving skills.

 

Ability to understand the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.

 

Ability to work under pressure.

 

Ability to supervise and coordinate the work of other team members.

 

Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.

 

 

 

1. Communicating effectively.

2. Showing team spirit.

3. Demonstrating integrity.

4. Valuing diversity.

5. Producing results.

6. Showing service orientation.

7. Seeing the big picture.

8. Seeking change and innovation.

9. Developing yourself and others.

    

    

 

Mobility\:  WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization.  Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

 

Annual salary\:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.  Please note that this estimate is for information only.  The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice.  The figures quoted below are based on the January 2020 rate of 77.4%

 

P4
Annual salary	$72,637
Post adjustment	$56,221
Total Salary	$128,858
Currency USD

 

 

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

 

Additional Information

 

Initial period of two years, renewable, subject to satisfactory performance.  No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

 

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

 

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

 

The Organization reserves the right to make an appointment at a grade lower than that advertised.

 

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

 

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

 

Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.

 

Additional background checks may be required.