Consultant - Business Analyst, WHO Academy

Purpose

This role entails supporting the WHO Academy to develop, test and implement the Learning Experience Platform. This includes, performing requirements analysis, documenting processes, coordinating and executing user acceptance testing and assisting with project events.

Background

The WHO Academy is a priority special initiative of the WHO transformation agenda and will support accelerated learning and capacity building towards achievement of the 13th General Programme of Work targets. The WHO Academy has been co-designed by WHO in collaboration with France between February and June 2019 with the development of a business case outlining the WHO Academy’s technical, organizational, external, sustainable self-financing cost-recovery business model, communications and risk management approach.

The Academy aims to reach 10 million people by 2023 with innovative learning via a state-of-the-art digital learning experience platform at a campus in Lyon and embedded in the six WHO regions. The WHO Academy Lyon hub will feature high-tech learning environments, a world-class health emergency simulation centre and collaboration spaces for learning co-design, research and innovation. On 11 June 2019 the President of France and the Director-General of WHO signed a Declaration of Intent to establish the WHO Academy that will revolutionize lifelong learning in health.

The Academy will bring together adult learning science, behavioural science and cutting-edge learning technologies such as artificial intelligence and virtual reality with WHO’s norms, standards and evidence to deliver high-impact accredited and tailored multilingual learning to meet diverse needs. The Academy will be open to a wide range of multisectoral stakeholders that can influence health, including leaders, educators, researchers, health workers, WHO staff and the broader public. It will be run as an internal WHO Division, and the Organization will ensure strong coordination and collaboration with all WHO Member States, thereby optimizing the learning assistance provided to all. The Academy will also harness the strength of the WHO’s partnerships, experts, collaborating centres and networks.

The overall goal is to support the learning and development needs of WHO staff and stakeholders to progress towards WHO’s “triple billion” goal\: ensuring that by 2023, an additional 1 billion people benefit from universal health coverage; 1 billion more are afforded better protection in health emergencies, and 1 billion more enjoy improved health and wellbeing.

Deliverables

Work to be performed

• Support the agile conceptualization, development, testing and application of WHO Academy technologies to support digital and hybrid learning in alignment with established goals, standards and learning models.
• Capture functional learning technology requirements using a variety of proven techniques to elicit latent needs, test their validity and relevance, resolve conflicts, and guide prioritization.
• Ensure the coverage of all use cases. Capture the as-is and to-be perspective with attention to business processes.
• Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately depict the learning and business needs. Baseline and manage requirements over time, if required.
• Prepare detailed requirements or functional specification documents which include essential non-functional elements. Takes into consideration existing system components or data interfaces.
• As needed, support other colleagues throughout the solution assessment and implementation lifecycle including\:
  • feasibility studies, fit-gap analyses and developer briefing
  • development of training materials and user documentation
• Guide users in preparing for and conducting User Acceptance Testing (UAT).
• Assist in knowledge transfer and scaling implementation.
• Relative to assigned work, prepare status reports, presentations, etc.
• Manage project portal/repository.
• Coordinate and support and participate in project events.
• Promotes and adheres to the methodology established by the IMT department and Academy team.

Expected Deliverable(s)

Output 1\: Conduct learning and business analysis work by\:

• Working with the process owner, subject matter experts and others as necessary to determine the as-is and to-be state of specific business requirements. Use a variety of techniques to elicit information.
• Incorporate feedback from external groups.
• Coordinate walk-through and sign-offs, verifying with user representatives or stakeholders that process models accurately depict the business practices and needs.
• Baseline and manage requirements over time, if required.

Example deliverables\:

• List of validated detailed requirements based on the WHO template (business, functional and non-functional requirements) for WHO Academy projects.
• Requirements tracking sheet to be used for records keeping purposes. Grouping of requirements by required schedule of delivery.
• Interactive mock-up of reports, dashboards, portals when required.
• Wireframes of visualizations with learning analytics and data source references of visualization elements when required.
• User and technical documentation for service transition for support and maintenance of new software products.

Output 2\: Conduct feasibility studies and rapid assessments to determine if specific IT products are fit for purpose.

Example deliverables\: Feasibility document, outlining gaps and technology risks, including recommendations for senior stakeholders.

Qualifications, experience, skills and languages

Education Qualifications\:

Essential\: First-level university degree in Business Administration, Engineering, Computer Science or related discipline.

Desirable\:

• Post-graduate degree in computer science, data management, business administration, or similar.
• Professional qualification or foundation certification in analysis methodologies such as IIBA-CCBA/CBAP or PMI-BPA.

Experience

Essential\: At least five (5) years of professional experience as a Business Analyst including\:

• demonstrated professional experience working with medium to large scale cross-functional systems in a global or international context.
• experience working within a project framework (Prince2 or PMI) and interacting closely with IT colleagues.
• experience working on Requirement Traceability Matrix (RTM), Unified Modelling Language (UML) modelling.
• documenting requirements and seeing them transformed into successful solutions.

Desirable\:

• Experience referencing existing database designs during analysis and writing queries using SQL.
• Experience with agile methods and design thinking.
• Experience with UN or other international or multinational organizations.
• Experience in the education or lifelong learning sector

Knowledge and Skills\:

Essential\:

• Familiarity with learning management systems, learning experience platforms and other technologies for digital and hybrid learning, assessment and certification
• Strong business/client engagement skills and ability to establish effective working relationships with subject matter experts, conduct interviews, and lead focus groups.
• Strong interpersonal skills and ability to maintain high efficiency in a multicultural environment.
• Solid analytical skills with demonstrated ability to rapidly gather and consolidate information from multiple sources.
• Excellent writing skills and ability to produce documentation to a high standard.
• Able to produce user stories, process diagrams, wireframes, report mock-ups, and other aides for validating requirements and informing the technical design phase.
• Comfort with IT processes for project management, change management, and the system development lifecycle. Able to converse freely on a range of application and data-oriented technical topics.
• Ability to effectively collaborate with teams in an international, multicultural, multi-disciplinary environment working under different time-zones.
• Highly organized approach to activities; executes thoroughly under time pressure.
• Proactive, flexible, resourceful, and able to work independently.
• High level of competence with MS Office and MS Visio.
• Familiarity with administrative and/or health data management business domains.

Other Essential IT Skills\:

• MS Office Suite (Word, Excel, Outlook, PowerPoint, etc.)
• MS Teams, MS SharePoint, MS Visio, MS Project.

Language

• Expert knowledge in spoken and written English
• Knowledge in spoken and written French desirable.

Location

The consultant will work on site in Lyon, France (with an initial onboarding period in WHO HQ, Geneva, Switzerland). All work is to be performed on site, unless specifically authorized by a supervisor.

Travel

Consultant may be required to travel between Lyon and Geneva.
If travel is involved, a medical certificate of fitness for work will be required.

Remuneration

• Payband level - Young Professional level
  
• Work schedule and Duration of contract\: This assignment is intended to be a work effort of 100% for six months. There may be further requirements of up to one year depending on additional deliverables, organizational needs and performance. There is no guarantee of continued and/or ongoing employment with WHO in any capacity following the end of this contract.

Additional Information section\:

• This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• For information on WHO's operations please visit\: http\://www.who.int.
• WHO is committed to workforce diversity.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
• WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
• Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
• WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
• Consultants working in Switzerland must register with the applicable Swiss cantonal tax authorities and social security authorities, within the prescribed timeframes (Guidelines issued by the Swiss Mission are available at\: https\://www.eda.admin.ch/missions/mission-onu-geneve/en/home/manual-regime-privileges-and-immunities/introduction/Manuel-personnes-sans-privileges-et-immunites-carte-H/Non fonctionnaires et stagiaires.html)