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Consultant - User Experience (UX) Architect & Designer, WHO Academy

Lyons

  • Organization: WHO - World Health Organization
  • Location: Lyons
  • Grade: Consultancy - International Consultant - Internationally recruited Contractors Agreement
  • Occupational Groups:
    • Architecture, Building and Property Management
    • Information Technology and Computer Science
    • Design (digital, product, graphics or visual design)
    • Sustainable Growth and Growth hacking
    • HQ/HWF Health Workforce UHL
  • Closing Date: Closed

Purpose

This role entails supporting the WHO Academy to design and test the Learning Experience Platform. This Includes supporting the design and UX efforts in developing the platform, applying design thinking and innovation for fit-for-purpose learning solutions.

Background

The WHO Academy is a priority special initiative of the WHO transformation agenda and will support accelerated learning and capacity building towards achievement of the 13th General Programme of Work targets. The WHO Academy has been co-designed by WHO in collaboration with France between February and June 2019 with the development of a business case outlining the WHO Academy’s technical, organizational, external, sustainable self-financing cost-recovery business model, communications and risk management approach.

The Academy aims to reach 10 million people by 2023 with innovative learning via a state-of-the-art digital learning experience platform at a campus in Lyon and embedded in the six WHO regions. The WHO Academy Lyon hub will feature high-tech learning environments, a world-class health emergency simulation centre and collaboration spaces for learning co-design, research and innovation. On 11 June 2019 the President of France and the Director-General of WHO signed a Declaration of Intent to establish the WHO Academy that will revolutionize lifelong learning in health.

The Academy will bring together adult learning science, behavioural science and cutting-edge learning technologies such as artificial intelligence and virtual reality with WHO’s norms, standards and evidence to deliver high-impact accredited and tailored multilingual learning to meet diverse needs. The Academy will be open to a wide range of multisectoral stakeholders that can influence health, including leaders, educators, researchers, health workers, WHO staff and the broader public. It will be run as an internal WHO Division, and the Organization will ensure strong coordination and collaboration with all WHO Member States, thereby optimizing the learning assistance provided to all. The Academy will also harness the strength of the WHO’s partnerships, experts, collaborating centres and networks.

The overall goal is to support the learning and development needs of WHO staff and stakeholders to progress towards WHO’s “triple billion” goal\: ensuring that by 2023, an additional 1 billion people benefit from universal health coverage; 1 billion more are afforded better protection in health emergencies, and 1 billion more enjoy improved health and wellbeing.

Deliverables


Work to be performed

  • Work directly with different department to discover project scope and gather requirements
  • Create use cases to identify user roles and user objectives
  • Analyze data and content to architect website sitemaps and application screen flows
  • Conceptualize the layout of intuitive user interfaces in the form of wireframe mockups
  • Optimize the usability of existing interfaces by assessing the existing layout of data and proposing updated layouts and functionality
  • Work directly with development team to ensure proposed functionality is feasible and adheres to the requirements.
  • Present and justify proposed mockup solutions internally and to stakeholders.
  • Document functional requirements of proposed interface solutions.
  • Maintain familiarity with the capabilities of various programming technologies (JavaScript, HTML/CSS, etc.) and their impact on development efforts, user interface possibilities, data accessibility, and compatibility across multiple versions of the same platform (web browsers, mobile OS, etc.)

Expected Deliverable(s)

Output 1\: Conduct and develop User experience workshop, design sprints\:

  • Working with the process owner, subject matter experts and others as necessary to determine the as-is and to-be state of specific business requirements. Use a variety of techniques to elicit information.
  • Incorporate feedback from external groups.
  • Coordinate walk-through and sign-offs, verifying with user representatives or stakeholders that process models accurately depict the business practices and needs.
  • Integrating internal and external product design into a cohesive user experience
  • Working with user experience researchers to design and observe usability studies

Example deliverables\:

  • Designing user interaction models, workflows and user interfaces
  • Creating prototypes and authoring detailed interaction specifications
  • Usability testing reports and feedback implementation

Output 2\: User research and conceptualization of the learning platform.

Example deliverables\:

  • Translating usability and field research findings into design improvements
  • Creating visual designs to improve and refine product visual design and consistency
  • Communicating conceptual ideas and design rationale

Qualifications, experience, skills and languages

Education Qualifications

Essential\: First-level university degree in Human Factors, Design or related discipline.

Desirable\: Post-graduate degree in Human computer Interaction, Usability or similar.

Experience

Essential\: At least five (5) years of professional experience as a UX architect or UX Designer, including\:

  • Experience building products with an agile/lean approach.
  • Experience with user research, working on visual designs and have a portfolio with wireframe and visual design samples.

Desirable\: Demonstrated professional experience working with medium to large scale systems in a global or international context.


PLEASE NOTE\: Candidates may be contacted to share their portfolio URL or a copy of their “wireframes and visual design samples” (PDF format).


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