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MEAL IM Officer

Amman (Jordan)

  • Organization: IRC - International Rescue Committee
  • Location: Amman (Jordan)
  • Grade: Mid level
  • Occupational Groups:
    • Education, Learning and Training
    • Monitoring and Evaluation
    • Communication and Public Information
    • Information Technology and Computer Science
  • Closing Date:

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Requisition ID: req8032

Job Title: MEAL IM Officer

Sector: Monitoring & Evaluation

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Amman, Jordan

Job Description

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.


The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 3,000 staff and workers in the region, IRC is undertaking programs in Syria and the neighboring countries of Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding, and coordination.

Job Overview/Summary

The Reporting and Information Management Officer will ensure timely and quality implementation of data collection, analyzing and reporting and overseeing all ECD data management, and will support the ECD Coordinator with donor reporting. The Reporting & Information Management Officer ensure that the M&E reporting requirements of a large ECD grant are met (“Sesame Project”) and be responsible for providing data on all indicators, using proper collection tools, and ensuring that high quality analysis is provided in a timely manner for both direct implementation activities and activities implemented by Partners. This person will work closely with the M&E Partnership Manager, IM Manager, the health and protection Information Management Teams.

As part of IRC’s MEAL unit, the IM Officer will ensure timely and quality implementation of data collection, analyzing and reporting and overseeing all data management from Health, Protection, and Economic Recovery and Development (ERD) programming. He/She will ensure that the M&E reporting requirements are captured using proper data collection tools, and ensuring that high quality analysis and reporting is provided in a timely manner for both direct implementation activities and activities implemented by Partners.The IM Officer should have advanced communication skills, advanced excel and data management skills, and be highly organized. The ultimate objective of the IM Officer is to ensure that critical information is delivered to decision-makers in a timely fashion and that information is well organized. Under the leadership of the Syria MEAL Coordinator, the IM Officer will play a key, hands-on role in achieving IRC Syria’s goal to use data and information in all decision making.

This position is a great opportunity for learning and upward advancement.

Major Responsibilities

Knowledge Management

  • Assist in designing an easy to navigate information management system that captures all data collected by teams inside Syria.
  • Use current information systems and ensure that they are continuously updated and integrated into analytic platforms like Power Bi and into written reports.
  • When needed, design data collection tools that are user friendly and capture required data using applications such as Commcare and Ona.
  • Assist in developing dashboards for easy analysis of program results that can facilitate informed decision making by senior staff.
  • Train staff on use of any new tools and data management systems.
  • Maintain trackers of monitoring and program activities.
  • Review datasets for deficiencies or errors, correcting any incompatibilities where possible, for improved data quality; follow-up with data collections teams inside Syria for clarification on missing, incomplete or incorrect data.
  • Contribute to the development of guidelines regarding information management that will ensure programs are able to use the systems independent of ICT4P support.
  • Contribute to the development of data security guidelines and protections that are in line with IRC global policies and donor requirements.
  • Maintain the MEAL team’s online filing structure


  • Act as the focal point for all M&E data collection and analysis activities.
  • Support in implementing IRC Quality Framework and monitoring systems to enable innovative ways of conducting monitoring that meet the rigorous requirements of the context and donor agencies
  • Contribute to the development of questionnaires, surveys, attendance sheets, and other data collection tools.
  • Provide support to the Program team on ways to improve (streamline and strengthen, as well as verify) M&E related components and activities, in addition to harmonization of data collection tools across the country program and ultimately across the region.
  • Contribute to trainings on M&E functions for capacity development and awareness among relevant IRC and partners staff

Reporting and Data Use

  • Assist in ensuring that all donor reporting requirements are delivered in a timely fashion.
  • Support in improving data quality and assist in data audits and data review meetings
  • Support in reporting and data use by identifying and summarize key findings and lessons learned that can be used for programmatic corrective actions
  • Participate in all related meetings and discussions

Key Working Relationships

Position Reports to:MEAL IM Manager

Indirect/Technical Reporting:MEAL Manager

Position directly Supervises:NA

Key Internal Contacts: Program Managers and Information Management Staff



University degree, preferably in information management, computer science, statistics, mathematics, or a related field


  • Minimum 2 years previous experience working with information management systems, monitoring and evaluation, database development and management, required
  • At least 2 years of work experience with Excel, required
  • Work experience writing questionnaires and other data collection tools, required
  • Work experience using ODK or Kobo, required. Commcare is an advantage.
  • Work experience using Power BI, Access, and SQL, is an advantage, but not required.
  • Statistics, data analysis, data-driven computation are all relevant areas of experience.
  • NGO experience is an advantage, but not required

Demonstrated Technical Skills:

  • Intermediate knowledge of Monitoring and Evaluation concepts
  • Advanced communication skills in written and spoken English and Arabic
  • Advanced skills in Excel including pivot tables, data management, and graphical representation
  • Full professional competency in Microsoft Office Suite, especially Excel, Word, Outlook, and PowerPoint
  • Able to think critically about data and information, triangulating, and cross-checking data when needed and with minimal guidance
  • Automated data collection systems
  • Skills with Power BI
  • Good report writing and information dissemination skills
  • Very good analytical and reporting skills with attention to detail.
  • Demonstrated ability to effectively analyze, interpret and present data.
  • Excellent organisational and time management skills and ability to meet strict deadlines.
  • Good interpersonal skills and ability to work as part of a team as well as independently.


Fluent in Arabic and English

Standards of Professional Conduct:The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct.These are Integrity, Service, and Accountability.In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Gender Equality:

IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Attention Returning National Candidates:

IRC strives to attract, motivate and retain qualified national staff in our programs. We strongly encourage national or returning national candidates to apply for this position. If you are a national of the country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply.

Working Environment

The overall security situation in Jordan is relatively calm, especially in Amman. The Jordanian government is stable, and civil unrest is largely peaceful. However, Jordan’s generosity in hosting refugees from Palestine, Iraq and now Syria have created huge strains on the country’s economy and infrastructure. The IRC office is in a modern professional building

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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