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Internal Communications Assistant

Copenhagen (Denmark)

  • Organization: UNDP - United Nations Development Programme
  • Location: Copenhagen (Denmark)
  • Grade: GS-5, General Service - No need for Higher Education - Locally recruited position - Administrative support
  • Occupational Groups:
    • Operations and Administrations
    • Communication and Public Information
    • Administrative support
  • Closing Date: 2020-02-23

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The Operations Team is part of the United Nations Development Programme (UNDP) Office of Information Management and Technology (OIMT). 
UNDP is undertaking a digital transformation to be better equipped to harness digital technology’s potential for development. Our organization has a history of innovation and we will continue to pioneer digital technologies if they provide real answers, but as the potential of technology has increased, so has our ambition. As the pace of digital innovation picks up and our partners’ demands evolve, it is important that UNDP use existing and emerging technologies in a pragmatic and structured manner. 
The Internal Communications Assistant will be engaged in advancing UNDP Digital Transformation pathway to using digital technologies to improve the quality, relevance and impact of UNDP´s work, while also improving the efficiency of UNDP’s operational systems and internal processes. This pathway involves advancing knowledge sharing, improved data usage, and greater efficiency. 
The Internal Communications Assistant is to assist in realizing UNDP’s digital strategy and assist in the organization’s investing in new learning opportunities to create a common understanding of digital concepts and capabilities across the organization, build a global network of Digital Champions who will help identify needs, and support their colleagues in utilizing digital technologies. Workstream 3 will be a major focus for this role, particularly in empowering and increasing digital literacy and digital communication.
The Internal Communications Assistant is responsible for:
  • Supporting the implementation of UNDP Digital Platforms adoption communication and outreach activities;
  • Assisting with the maintenance of Intranet sites, online networks, and knowledge repositories;
  • Administrative support to the reporting and monitoring of UNDP Digital Platforms Adoptions.

Duties and Responsibilities

Supporting the implementation of UNDP Digital Platforms Adoption communication and outreach activities:
  • Support implementation and update of the UNDP Digital Platforms Adoption communication strategy/yearly work plan;
  • Assist with the design and implementation of the UNDP Digital Platforms Adoption internal social media strategy for branding and outreach;
  • Administrative and logistical support to the communications team, including for initiatives such as webinars, launches, etc.
  • Provision inputs of presentations, documentation, and display materials related to the UNDP Digital Platforms adoption activities;
  • Respond to standard queries and unsolicited applications.
Assisting with the maintenance of Intranet sites, online networks, and knowledge repositories:
  • Assist with the maintenance/update/improvements of the Collaboration Toolbox Intranet site, including implementing latest trends/best practices;
  • Assist with the updates and preparation of content for the Collaboration Toolbox Intranet site ensuring consistency of the online material;
  • Maintain the content and digital presence in UNDP Digital Platforms Adoption networks/tools;
  • Identify and collect documentation of best practices and lessons learned.
Assisting with reporting and monitoring of UNDP Digital Platforms Adoption activities:
  • Extract and collect data of the Digital Platforms Adoption client surveys;
  • Compilation and preparation of data for statistical reports;
  • Support and formulate presentation of data for reporting purposes.


Core Competencies:
Level: Analyzes complex technical materials (including data) and makes concise, relevant recommendations
  • Ability to make new and useful ideas work
Level: Proactively identifies new opportunities and challenges
  • Ability to persuade others to follow
People Management
Level: Takes ownership of responsibilities
  • Ability to improve performance and satisfaction
Level: Understands, explains and shares information on assigned tasks with accuracy and clarity
  • Ability to listen, adapt, persuade and transform
Level: Meets goals and timelines for delivery of products or services;    
  • Ability to get things done while exercising good judgement
Technical/Functional Competencies:
Level is applicable for all competencies:Execute & Learn: Performs defined tasks efficiently and deepens knowledge of area of work
  • Ability to manage and organise data and derive relevant findings and present them in a meaningful manner
Web design
  • Ability to create and design web content
  • Ability to communicate the value of a product or service
Knowledge Management
  • Ability to capture, develop, share and effectively use information and knowledge
Knowledge Facilitation
  • Ability to animate individuals and communities of contributors to participate and share
  • Ability to draft and present information in a clear and concise manner
Community Management
  • Ability to maintain a community on assigned thematic areas


Required Skills and Experience

  • Secondary education. University degree desirable, but not a requirement;
  • Academic/Education in French or Spanish is an asset.
  • With secondary education: minimum 6 years of relevant experience at the national or international level in related activities;
  • With Bachelor or higher degree: minimum 3 years of relevant experience at the national or international level in related activities;
  • Knowledge of IT software packages (Adobe Suite, PowerBI, MS Office suite, etc.);
  • Experience in managing data and drafting reports;
  • Experience in handling of web-based management systems, especially Enterprise Resource Planning (ERP) and database systems and web development/content management software;
  • Experience in communications, including language editing, branding, social media presence.
Language Requirements:
  • Fluency in English;
  • Strong working knowledge of French and Spanish.



Important applicant information

All posts in the GS categories are subject to local recruitment.

Priority will be given to Danish nationals and holders of relevant Danish residence permit.

Qualified female candidates are encouraged to apply.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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