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ERP Change and Deployment Coordinator

New York City (United States of America)

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: New York City (United States of America)
  • Grade: Level not specified
  • Occupational Groups:
    • Information Technology and Computer Science
    • Project and Programme Management
    • Managerial positions
    • Operations and Administrations
    • Supply Chain
    • Logistics
  • Closing Date: 2020-02-28

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Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information - Job-specific

The United Nations Department of Operational Support, Office of Supply Chain Management, Logistics Division (UN DOS/OSCM/LD) is responsible for implementing Supply Chain Management in support of the Departments of Peacekeeping Operations and Operational Support (DPO/DOS) missions as well as Special Political Missions (SPMs). 

The United Nations Department of Operational Support provides dedicated support to international peace operations, including to UN peacekeeping, special political and other field missions. Through its four divisions, it supports the requirements of the Departments of Peacekeeping Operations and Operational Support (DPO/DOS) missions as well as Special Political Missions (SPMs).

LD plays an integral role in the global operations of the field missions. It is one of the fundamental infrastructure components that support the substantive work and the delivery of peacekeeping and special political missions’ mandates. Efficient and reliable logistics support is a core strategic, operational and tactical pillar of field missions and the United Nations at large. Therefore, ensuring that a robust and fault-tolerant supply chain infrastructure is in place to sustain operations is a necessary and permanent consideration.

The division is currently implementing an ‘end-to-end’ integrated supply chain management with a view to achieving DOS vision of a well-managed and agile supply chain to support United Nations field missions with effectiveness and efficiency. The overall supply chain management process starts and ends with clients-development and management of consolidated demand/requirements of all clients and fulfillment of client’s requirements through strategic sourcing and delivery. The process is enabled by a robust performance management framework and supported by solution such as Umoja.

Umoja is the project approved by the General Assembly resolution 63/262 that aims at the transformation of the United Nations Secretariat by enabling high-quality, cost-effective service delivery to support the execution of evolving mandates everywhere the Organization operates.

Umoja, which means "unity" in Swahili, will unite the many support and administrative entities throughout the Secretariat, including in peacekeeping and field missions, through re-designed and common processes for the management of all financial, human and physical resources; a single integrated information system; and training of staff.

In February 2015, LD (previously LSD) was designated as Umoja process owner for logistics. As logistics process owner, LD led Phase 1 of the supply chain management deployment of Umoja Extension 2, also known as the Galileo Decommissioning Project that successfully completed the deployment of Umoja supply chain solution to peacekeeping and special political missions in September 2017, replacing the Galileo system.  The project was implemented through a dedicated project team within LD.  Since January 2017, that project team was merged with DOS IPSAS-Umoja team along with responsibility for coordinating an expanded portfolio of Umoja deployments.  Known as the DOS Umoja Coordination Office, the team is responsible for deploying multiple project streams to peacekeeping and special political missions, including: UE2–Supply Chain Management (UE2-SCM) stream that include: demand planning, supply network planning, transport management, track and trace and material master transformation; the Strategic Planning and Performance Management stream (covering budget formulation and relationships with donors and implementing partners; conference and events management, force management and planning

UNOPS has been requested to assist in the implementation of this activity for DOS/OSCM/LD Umoja Coordination Service.

Functional Responsibilities

Under the direct supervision of the Head of Programme, the ERP Change and Deployment Coordinator will perform the following duties:

  • Leads the deployment and implementation of ERP project(s) to deliver the services as per the KPI defined in the financial agreement.
  • Establishes and maintains a strong working relationship with all stakeholders, ensuring adequate levels and timeliness of communications are maintained.
  • Work closely with project managers and senior suppliers to establish change management plans, deployment goals and implementation strategies.
  • Perform business analysis and needs assessment to evaluate requirements and readiness for change and deployment of solutions.
  • Work with senior stakeholders to establish expectations and develop implementation plans for solution roll out.
  • Develop various Matrix, KPIs and Business Intelligence reports to adequately measure success of implementation and deployment of the solutions and projects.
  • Develops and maintains plans, schedules, and budgets for deployment roll outs. Identify appropriate human and technical resources to complete the deployments, assure that deviations from planned schedule are addressed and communicated, develop timely status reports, monitor risk factors, escalate issues, and develop mitigating measures.
  • Works directly with the stakeholders to translate project requirements into an Implementation Project Plan, which specifies the goals, strategies, activities, schedules, and allotment of resources for each phase of the project. Ensure that activities are in line with LD principles.
  • Conducts and organize deployment and change management workshops, meetings and produces associated documentations and collateral.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

Education/Experience/Language requirements

  • Advanced University Degree (Masters or equivalent) in Management, Business Administration, Information Management, Social Science, Information Systems and/or Information Technology, Mathematics, Physics, Engineering, Computer Science or related field.
  • A first level university degree and extensive relevant experience maybe accepted in lieu of advanced degree
  • A minimum of 7 years of professional experience in change management, enterprise system deployment, information technology, project management, and/or business analysis is required.
  • Operational experience managing change due to a large scale Technology/IT deployments and/or projects in multiparty setting is required.
  • Operational experience working with global teams across multiple time-zones and regions is required.
  • Knowledge of an ERP systems and their use in a large scale enterprise is required.
  • Experience in data analytics and managing teams of interdisciplinary experts is desirable.
  • Knowledge of the Capability Maturity Model Integration (CMMI) is desirable.
  • General knowledge of Supply Chain Management, HR Management, Finance and Asset accounting, Material Master Data systems, Service Level Agreements, Release and Change Management processes and Quality models is desirable.
  • Full working knowledge of English is required
  • Knowledge of a second UN or regional working language is an asset.


Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Contract type, level and duration

Contract type: Temporary Appointment (Staff Contracts) Contract level: P4
Contract duration: Temporary Appointment - up to 364 days (non-renewable)

For more details about United Nations staff contracts, please follow this link:

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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