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Training Officer

Home Based - May require travel (Home Based)

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Home Based - May require travel (Home Based)
  • Grade: IICA-2, International Individual Contractors Agreement - Mid level
  • Occupational Groups:
    • Communication and Public Information
    • Education, Learning and Training
  • Closing Date: 2020-02-21

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Background Information - Job-specific

The Information Management Preparedness and Coordination Training (IMPACT) is OCHA’s flagship training for field information management staff. Since IMPACT was piloted in 2015, more than 200 information management staff from OCHA, cluster agencies and standby partners have completed the blended programme. IMPACT equips information management staff to deliver predictable, credible and consistent information products and services using an innovative training methodology, including small-group technical ‘kiosks’ and a day-long mentored simulation. The content, materials and methodology of IMPACT are reviewed each year to ensure the training stays current with evolving policy and practice, with changes incorporated into the IMPACT training handbook.

With IMPACT entering its sixth year in 2020, the Training Officer will conduct an independent review of the training programme and work with OCHA staff to do a comprehensive update of the training methodology and associated resources. The Training Officer will complete the review ahead of the 2020 IMPACT training, which will take place from 20 to 26 April 2020, be a key member of the facilitation team at the event, and update the handbook following completion of the 2020 training.

The section also runs other training events, including an annual community of practice workshop (COPE), and provides content, resources and facilitators for other OCHA-run training events so they include an information management element that is consistent across the organization and reinforces key messages and learning outcomes.  The Training Officer will also review the IM element of several other trainings and incorporate material from the review of IMPACT into these other events.

Location and duration

The consultant can be home-based with occasional travel to Europe, including from 19-26 April in Norway for IMPACT. The contract will involve up to 100 days of work over a 12-month period based on needs in the section and branch. Consultant will need to be available for 4-5 weeks in March and April for IMPACT but other portions of the TOR can be conducted later in the year. 

Functional Responsibilities

  • Lead the review of previous IMPACT training and learning methodology and incorporate make recommendations for changes to the 2020 training. 

  • Review pre-course material and make recommendations for modification for 2020 training.

  • Provide recommendations for pre and post course testing ensuring that teaching/learning process to assess candidate capacities are met.

  • Create clear session plans with objectives and notes for content delivery for all sessions and support the creation of simplified lesson plans for all kiosks.  

  • Update the facilitator handbook for all sessions and exercises that clearly link learning objectives to tasks and overall outcomes.

  • Review the simulation and recommend improvements to ensure that there are clear links between all session and kiosk learning objectives.  

  • Assist in the selection of candidates for the training.

  • Facilitate the one-week training including on-site support.

  • Create post training report with recommendations for modification for 2021 IMPACT.

  • Integrate new materials on information management into other OCHA training and induction modules, including CAIM, ATAHS, UNDAC, COSP, PREP and HCFP

  • Support other training activities in the section and the branch.

  • Support in the development of a lighter version of the training that can be conducted by 2-4 facilitators and can be translated into French and Spanish.

Education/Experience/Language requirements


  • Advanced University degree in adult learning, education, information management, social science or similar field.

  • First-level University degree with additional two (2) years of relevant experience can be accepted in lieu of an Advanced University degree.

Work Experience 

  • Minimum of five (5) years of experience in the development, implementation and facilitation of adult learning programs/trainings. 

  • Demonstrated experience in training and development including knowledge of adult learning theories and methods. 

  • Experience in designing, monitoring and coordinating training including program planning, development and review.  

  • Experience working with the humanitarian emergency or development sector, or other relevant international experience.  

  • Experience in disaster management, humanitarian assistance or international development is desirable.  

  • Experience in simulation-based learning methods is desirable.

  • Understanding of the work of the UN agencies and the practical considerations of field deployments is desirable.  


  • Fluency in spoken and written English is required.  

  • Knowledge of other UN language desirable.


Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: ICA Contract level: IICA-2/ICSC-10
Contract duration: 100 working days over 12 months
Duty Station: Homebased with occasional travel to Europe

For more details about the ICA contractual modality, please follow this link: 

Background Information - UNOPS

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world.  UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects.  Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

New York Service Cluster (NYSC) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management

Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP) It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York.  The SDC has a footprint of approximately 125 countries.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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