Who are we?
The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.
All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.
DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman.
DRC Yemen’s response
Throughout its nine field offices and a workforce of 450 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level.
About the job
The Protection Officer is responsible for the timely, high-quality, and effective provision of protection services in his/her area of intervention. This includes the implementation of protection monitoring, light case management with service mapping, referrals and cash for protection, and victim assistance.
- Supervise and provide technical guidance to Protection Assistants;
- Lead scheduling of, and participation in, monitoring missions, in collaboration with the Protection Team Leader;
- Undertake field monitoring missions to the field and collect protection information on a regular basis;
- Facilitate interviews and focus group discussions with IDPs, refugees, returnees, migrants, and host community members;
- Contribute to drafting and updating of regular protection reports including utilizing digital data collection systems;
- Contribute to reporting on protection trends from the field on a regular basis;
- Maintain an up to date and in-depth understanding of community dynamics in the communities monitored including of the surrounding host community;
- Support protection monitoring team’s field access by meeting with relevant stakeholders and local authorities as required, in collaboration with the Team Leader and Protection Manager;
- Develop and maintain effective working relationships with other INGO, UNHCR, government authorities, and other key stakeholders to ensure active coordination, collaboration, and information dissemination;
Child Protection Committees and Victim Assistance
- Supervise activities implemented by DRC’s local partner, including the establishment and ongoing support to child protection committees (CPCs);
- Attend CPC meetings, and build the capacity of the local partners and CPCs on safe identification and referrals;
- Coordinate closely with hospitals accepting victim assistance cases from DRC and maintain strong relationships;
- Receive referrals of victim assistance cases from CPCs/local partner and proceed with the intake of cases in the hospitals; coordinate with DRC’s Medical Doctors for advice and coordinate the transfer of patients when needed; request transportation, food, and accommodation allowances when needed;
Referrals and Cash for protection
- During protection monitoring and victim assistance activities, identify protection needs/risks affecting individuals, households and groups, and conduct internal and external referrals to appropriate service providers according to needs;
- Ensure service mapping of service providers operating in the area and internal and external referrals pathways are updated in collaboration with the Protection Team Leader and Protection Manager;
- Maintain the case management database up-to-date; regular review and follow up of referrals, ensuring referral follow up is conducted appropriately with relevant focal points and the service is provided;
- Request cash for protection where appropriate, fill the cash for protection intake form, and support with the distribution;
Planning and reporting
- Produce monthly reports and support the Team Leader / Protection Manager in submitting internal reports as per schedule;
- Prepare and submit weekly and monthly work plans in a timely manner;
- Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program;
- Oversee the tracking and reporting of activities and target achievements in the services under their responsibility;
- Lead weekly supervisory meetings with team to address any issues and set team plans.
Coordination and representation
- Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers;
- Advocate for the needs of vulnerable individuals both internally and through coordination mechanisms through evidence-based advocacy.
- Support the Protection Team Leader in monitoring staff working hours, completing performance review with staff, and ensuring respect of DRC Code of Conduct;
- Any other duties relating to the nature of the job as directed by the Team Leader or Protection Manager;
- Maintain positive work relationship within the team, and promote team-building efforts in coordination with the Protection Team Leader;
- Must adhere to DRC’s mission, values, code of conduct including respect for the principles of neutrality, do no harm and non-discrimination;
- Must treat all partners and beneficiaries with dignity and respect.
Required experience and competencies
- All DRC roles require the post-holder to master DRC’s core competencies:
- Striving for excellence: Focusing on reaching results while ensuring efficient processes.
- Collaborating: Involving relevant parties and encouraging feedback.
- Taking the lead: Taking ownership and initiative while aiming for innovation.
- Communicating: Listening and speaking effectively and honestly.
- Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
- At least 3 years of experience in protection services or relevant humanitarian action;
- At least 2 years experiencing supervising staff;
- Ability to provide technical support, trainings and supervision to assistants;
- Ability to maintain confidentiality, respect, non-discrimination and safety of clients at all times;
- Strong written and oral communication skills, effective in representation and liaison with external parties;
- Strong ability to organize work, meet deadlines, maintain composure, work independently and prioritize work under pressure, coordinate multiple tasks and maintain attention to detail;
- Excellent interpersonal and problem-solving skills, creativity and flexibility;
- Flexibility in working overtime when needed;
- Computer literacy (Microsoft Word and Excel);
- Willing to collaborate with and support people from different ethnic groups and different religions;
- Demonstrated interest in humanitarian work and supporting people effected by conflict.
- Bachelor/Degree in Social work, Counseling, psychology, or closely related field; proven field experience can be accepted in lieu.
Advanced University degree
Languages: (indicate fluency level)
- Arabic - Fluent, reading and writing
Ability to communicate and write clearly in English is required
Key stakeholders: (internal and external)
- Community members
- I/NGOs, service providers and government services
- Support teams (logistics, finance, HR)
Contract length: Till 31, Dec 2020 with possiblity of extension based on performance and fund.
Work place: Ibb
Start date: 15,March 2020
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to www.drc.ngo under Vacancies. This position will be placed at level (H).
All applicants must send a cover letter and an updated CV in English. Apply online on our link below. Applications sent by email will not be considered.
Closing date for applications: February 18, 2020. We expect to conduct interviews on Feb 23,2020.
Qualified Females are strongly encouraged to apply.
For questions regarding the vacancy please contact firstname.lastname@example.org. If you are facing problems with the online application process, please contact email@example.com
For further information about the Danish Refugee Council, please consult our website drc.ngo