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Head of Support Services

Yangon (Myanmar)

  • Organization: DRC - Danish Refugee Council
  • Location: Yangon (Myanmar)
  • Grade: Senior - Internationally recruited position - Senior level
  • Occupational Groups:
    • Administrative support
    • Managerial positions
    • Operations and Administrations
  • Closing Date: 2020-03-02

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The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

In Myanmar, DRC has been present since 2009, as both DRC and since June 2012 broadened its presence via the Danish Demining Group (DDG) - DRC’s division for Mine Action. DRC is currently engaged in responses in Rakhine, Kachin and Northern Shan States. DRC's response is targeting displaced and displacement affected communities and other vulnerable communities in some of the most deprived areas of Myanmar. Key activities include protection (including Child Protection, GBV and Protection Monitoring), CCCM, WASH, Livelihoods, shelter and mine action.

DRC/DDG Myanmar currently employs over 350 national, 30 international staff and operates from seven operational offices. DRC’s main office is in Yangon; the main donors of DRC in Myanmar include ECHO, OFDA, UNICEF, UNHCR, DANIDA, SDC, DFAT, LIFT, USAID, DFID, EC and private donors.


About the job

The Head of Support Services will ensure the existence of an effective and efficient support services in areas of Finance, Administration, Human Resources, IT and Supply Chain.  You will play a key role in developing and implementing country-specific strategies as well as improving operational systems, processes and policies in support of DRC’s mission in Myanmar. You will be a member of the Senior Management Team, with overall responsibility of program support and timely completion of annual performance indicators under support functions. You will also play a significant part in qualifying and implementing initiatives coming from the global and regional DRC organisational development and financial accountability initiatives. Furthermore, you will ensure timely and appropriate communication with Area Managers, Sector Managers and Project Managers concerning all issues related to finance, administration and human resources and work proactively to resolve differences and prioritize time-sensitive tasks. 

You overall responsibilities will be:


  • Lead and manage the Support Managers and Coordinators (including people planning, performance, well-being and development)
  • Manage, deliver and report on current operations programme support in geographic scope
  • Establish high performing support teams ensuring high-quality approaches are maintained
  • Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.
  • Responsible for the strategic development, management and implementation of the support operations
  • Ensure appropriate technical support is available to programs, in line with organizational priorities
  • Ensure support for annual planning and review processes
  • Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines.
  • Ensure that the Country Master Budget is updated on a monthly basis and is used to adequately poulate project proposals or cost cutting measures

Operational Management

  • Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
  • Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision
  • Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
  • Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy
  • Ensure that all administrative and legal-related systems are accurate and maintained
  • Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support
  • Contribute to the development and implementation of DRC’s global development initiatives.

DRC Dynamics ERP System

  • Ensure ERP functionality is properly used by relevant staff
  • Apply reports and data analytics from DRC Dynamics to improve overall performance
  • Act as heavy user for most of the Projects & Finance functionalities


About you

• Minimum 5 years of senior leadership experience in operations management roles with at least 2 years of experience in a similar role in an international NGO 

• Proven leadership skills and a competence in people management  

• Proven operational management experience and capability, including in conflict areas 

• Proven significant financial, information and systems management experience 

• Significant experience in procurement and tender processes 

• Proven analytical and critical thinking skills 

• Excellent communication, interpersonal and influencing skills with a well-developed ability to motivate and persuade at high levels 

• Proven ability to lead and work effectively with others to achieve results 

• Understanding and experience of institutional fundraising 

• Understanding of the countries in which DRC operates and sensitive to the cultural context 

• Full professional proficiency in English

Required education

Relevant university degree (e.g. political science, international development, or economics)

All DRC roles require the post-holder to master DRC’ core competencies:  

• Striving for excellence: Focusing on reaching results while ensuring efficient processes 

• Collaborating: Involving relevant parties and encouraging feedback

• Taking the lead: Taking ownership and initiative while aiming for innovation 

• Communicating: Listening and speaking effectively and honestly

• Demonstrating integrity: Acting in line with DRC's vision and values


We offer

Contract length: 24 months

Level:  E-1

Designation of Duty Station:  Yangon with travel to the field. Yangon is a family duty station; however, the position is unaccompanied.

Start date: Mid of March 2020

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to under Vacancies.


Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 2 March 2020

DRC reserves a right to close advertisement process prior to the deadline in case relevant pool of candidates secured.

For further information about the Danish Refugee Council, please consult our website

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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