Head of Data and Insight
Kingston upon Thames (United Kingdom of Great Britain and Northern Ireland)
VSO is the world's leading development organisation that works through volunteers to fight poverty. We are unique in the way we bring people together to share their skills and experience, generate insights and ideas and, most of all, take action against poverty and exclusion. It's a highly effective approach that works, and today is helping millions of people in some of the world's poorest communities lift themselves out of poverty.
The Head of Data and Insight will provide strategic leadership and will lead on the data and insight strategy. The role will play a pivotal function in VSO's global leadership team ensuring GDPR-compliant database management to enable data provision across VSO functions.
The role will be responsible for leading a high performing team who produce datasets for supporter communications and develop insight and analysis to inform critical business decisions and strategic focus
Skills, qualifications and experience
Ideal Applicant Summary
As the successful candidate, you will have substantial experience of database marketing processes and using reporting and analysis to influence senior colleagues and improve strategic business performance.
In addition you will have:
Excellent knowledge and practical experience of using database marketing techniques to deliver results.
People Management - ability to lead, develop, coach and support a high performing team.
Relationship Building - ability to build strong working relationships across the organisation.
A good understanding of data protection legislation and its application to direct marketing activity.
Proven project management skills, with significant experience of delivering projects on time and within quality and resource targets.
Knowledge of the practical application of a variety of models for managing data quality in a complex user environment.
Knowledge of complex campaign design and ability to create a learning culture.
Knowledge of statistical and analytical techniques to create enhanced supporter understanding and effective segmentation and targeting.
Confident to make recommendations and decisions within the remit of data insight expert.
Experience of working with a large-scale multi-product, multi-audience marketing database with multiple inputs.
Demonstrable experience of using analysis of customer data to improve performance and drive business strategy.
Experience of producing or commissioning analysis of campaign results, customer behaviour, trends and profiles.
Experience of working with Campaign Management and CRM Tools to manage supporter contact strategies
Experience of working with BlueVenn and Raiser's Edge.
We also offer a range of additional benefits:
* A friendly and supportive office environment
* Opportunities for flexible working and working from home
* Generous annual leave of 37 days (inclusive of public holidays)
* Competitive pension with Scottish Widows (matched at 5%)
* Cycle to work scheme
* Free parking
* Lockers and shower facilities
* Fun free lunch time activities like boot camp
* Professional development
* Employee and Volunteer Assistance Programme offering free, confidential support and guidance on a wide range of topics from money matters to legal issues, as well as counselling and a helpline.
At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:
Ability to be open minded and respectful
Ability to be resilient and adaptive to new situations
Ability to facilitate positive change and build sustainable working relationships
Ability to seek and share knowledge
VSO promotes equal opportunities and values a diverse workforce.
Unfortunately we are unable to provide sponsorship for this position, so please ensure you have the right to work in the UK before you apply.
VSO reserves the right to close this job early if we receive a sufficient number of applications.