Common ICT Assistant (Salary per month: Min. USD: 1078, Mid. 1331)

Under the direct supervision of Common Services/Premises Coordinator, with the technical guidance received from the UN ICT WG Chair, the Common ICT Assistant serves as the focal point in execution of common ICT services for the UN common premises as identified in the Business Operations Strategy of UN Myanmar. 

 

The incumbent implements common ICT management systems and strategies, provides daily technical and support services to users of information management tools and technology infrastructure ensuring smooth functioning of the UN Common premises in ICT relevant areas. Common ICT Assistant works in close collaboration with the UN Agencies located in the Common Premises and UN Myanmar ICT WG for resolving complex ICT-related issues, collaborates closely exchanging views with other ICT colleagues using global networks such as Yammer and technical working groups established with UN Agencies or UN DCO. 

 

• Support to implementation of ICT strategies and introduction/implementation of new technologies/approaches as guided by UN Myanmar Business Operations Strategy. 
• Support to effective functioning of the Common ICT hardware and software packages
• Support to networks administration
• Provision of management services for UN Myanmar common platform services when applicable 
• Provision of technical and administrative support for UN common Premises smooth functioning   
• Facilitation of knowledge building and knowledge sharing
• Other duties as assigned

• Ensures compliance with the UN information management and technology standards, guidelines and   procedures set 
• Support to full functioning ICT support desk, Joint VoIP, PABX, meeting room equipment and accessories  
• Implementation of the common printing imitative 
• Serves as a focal point for common printing/photocopying services ensuring smooth functioning of it throughout the Common Premises
• Provision of inputs to elaboration of internal policies and procedures on the use of common ICT system. 
• Contribute to the UN ICT WG annual work plan and implementation of it. 

• Provision of necessary inputs to maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
• Contribution to development or use of the latest innovative ICT approaches for high impact results for common business (e.g. facilitating various meetings and conferences between offices remotely located from each other, improved common office management system, common information sharing platform, common email groups, electronic registry, etc) as required. 
• Ensures maintenance of an up-to-date inventory of the software and hardware.

• Support to smooth operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UN asset and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
• Support to trouble-shooting and monitoring of network problems.
• Provide immediate response to user needs and questions regarding network access.
• Support to maintenance of up-to-date parameters of information for the network clients and electronic mail.
• Support to implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups. 
• Contributes to maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
• Provide input to timely LAN Infrastructure and Internet connectivity upgrade to meet the common UN requirements.

• Identification of the opportunities for UN common information sharing platform that is suitable or accessible for all UN Agencies for improved efficiency and effectiveness; 
• Support to creation and maintenance of UN Common web sites, group emails in consultation with all Agencies. 

• Maintain effective cooperation with UMFCCI building management on the building electrical supply and advises the Common Premises/Services Coordinator on required actions in timely manner; 
• Serves as the focal point for the alternate power supply/back up generator making sure that it is functional; maintained and repaired on regular basis; 
• Provision of advice on and assistance in procurement of new equipment for the UN common purposes, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
• Maintenance of the ICT inventory and stock of supplies and spare parts in cooperation with the Common Services Unit Asset Focal point;
• Provision of ICT support to events organized in UN Common premises;
• Any other duties as deemed necessary

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
• Organization of trainings for UN staff when needed on ICT issues.
• Synthesis of lessons learned and best practices in ICT.
• Contributions to knowledge networks and communities of practice.

Corporate Competencies:

Operational effectiveness: 

Building Strategic Partnerships 

 

Analyzes general information and selects materials in support of partnership building initiatives

 

Promoting Organizational Learning and Knowledge Sharing

Job Knowledge/Technical Expertise

Promoting Organizational Change and Development

Design and Implementation of Management Systems

Client Orientation

Promoting Accountability and Results-Based Management

 

Education:

Experience:

 

Only those candidates in whose qualifications and experience the Organization has further interest will be 

contacted for subsequent interview(s). 

 

Women are encouraged to apply the post.  

 

UNDP is an equal opportunity employer. UNDP regrets its inability to reply individually or attend to telephone queries on the advertised posts.