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Information Management Officer

Jordan (Jordan)

  • Organization: IRC - International Rescue Committee
  • Location: Jordan (Jordan)
  • Grade: Mid level
  • Occupational Groups:
    • Public Health and Health Service
    • Statistics
    • Information Technology and Computer Science
    • Documentation and Information Management
  • Closing Date:

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Requisition ID: req8320

Job Title: Information Management Officer

Sector: Health

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Jordan

Job Description


The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Since 2007, IRC has worked with refugees and other vulnerable populations in Jordan.IRC’s health program in Jordan began in June 2012 in two fixed clinics in Ramtha and Mafraq that address primary and reproductive health needs for Syrian refugees and host community members. That expanded in late 2014 / early 2015 to include two mobile clinics based in Irbid and Mafraq, and again in June 2016 to include a clinic in Zaatari refugee camp. The IRC clinics currently provides 10,000 clinical consultations per month through these five clinics.

In addition, the IRC opened a large community health program in January 2015. Currently there are 120 Community Health Volunteers (CHVs) and many supporting staff. CHVs work directly with a network of 11,000 households throughout Irbid and Mafraq governorates and provide key health messages and promote health access for Syrian and host population families. They are a critical link between the community and the services available to them, including the IRC’s mobile clinics.


The Health Information Management Officer (HIMO) will manage all data for the IRC’s community Helath program, including CommCare database and will manage all HIS Data. The HIMO will provide day-to-day support to Community Health Volunteers, health program staff and HIS concerned Person’s, and create monthly reports and analysis. As part of the Health Data Unit, they will provide required support on design and implement new technology to be used in clinics and the community health program daily operation.

Under the direct supervision of the Senior Health Information Management Officer, the HIMO will be responsible for data information management and data analyses, moving forward to improve systems and data collection mechanisms. The HIMO will take a lead in providing technical and IT support for the IRC community health program to ensure all CHV home visits and associated data are being appropriately monitored and captured and also and also providing technical and IT support for HIS concerned Staff, and provide comprehensive analyses to support the Senior IMO, Health Manager, and Health Coordinator.


  • Lead the management of the data collect tools such as (ONA, Commcare), which comprises all household level data compiled by the CHVs on a daily basis.
  • Create and develop GUI (web and Desktop) interfaces for SQL DB using .Net Environment (C#, VBA languages) and Android Studio, and the ability to deal with analytics and reporting software solution for small and medium-sized businesses like Crystal Reports.
  • Trouble shoot day-to-day issues faced by the community health program, including tablet and software assistance and data analysis.
  • Trouble shoot day-to-day issues faced by the Health Information System (HIS) users to handle these issues either technically or that issues needs to be reflected correctly on HIS DB and Physical Files.
  • Ensure quality information management systems and a proper performance of the ICT infrastructure or the community health program
  • Provide support on preparing monthly internal and external technical reports, and works closely with Senior Information Management Officer to submit correct, timely reports
  • Provide data visualization: Tableau, DHIS and Power Bi dashboards, tables, charts, GIS maps.
  • Manage the flow of community health information and disseminate to the team as needed
  • Provide info management services to support CHV monitoring activities
  • In collaboration with the senior information management officer, design and implement a dissemination plan for all information products (e.g. situation reports, data, maps).
  • In collaboration with the senior information management officer, apply regional information management standards, policies and procedures to guide related activities
  • Provide Technical support for CHVs and CH officers, in order to build their capacity.
  • Create map layouts, map templates, map icons, generate maps, generate reports and insure that the maps and reports are stored in the database correctly.
  • Develop new applications, tools, techniques or methods to improve workflow and train others in their use.


  • Approximately 2- 4 of years work experience in database management and analysis, ideally in the international humanitarian or development field with exposure to ICT for Development initiatives.
  • Degree in Computer Science (Prefer Master Degree) or equivalent (statistics, data analysis, data-driven computation etc).
  • Proven experience with tools like .Net environment, Android Studio, CommCare, Tableau, Power Bi, DHIS, and Excel.
  • Excellent visual design sense regarding clear and accurate presentation of data.
  • Ability to work in a multi-cultural environment and travel as required to project field sites in Irbid, Mafraq, and Ramtha.
  • Self-directed, able to independently set priorities and solve problems with minimal guidance; comfortable working with unit members who are travelling 25-50% of the time.
  • Excellent interpersonal, oral and written communication skills; demonstrated ability to successfully work in a fast-paced environment within and across departments/functions, and develop positive relationships with locally and remote based staff.
  • Excellent spoken and written English and Arabic language skills.


The IRC is providing Primary health Care services to the Syrian Refugees and vulnerable Jordanian communities in Mafraq and Ramtha through two fixed clinics and mobile clincis. This position will be based in Mafraq but will be involved in frequent visits to Ramtha and Irbid. The security situation in the IRC intervention areas is generally calm and the security department of IRC shares regular security updates to keep the management and staff informed about the new developments.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct.These are Integrity, Service, and Accountability.In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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