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Communications Officer - P3

Geneva (Switzerland)

  • Organization: ILO - International Labour Organization
  • Location: Geneva (Switzerland)
  • Grade: P-3, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Communication and Public Information
  • Closing Date: 2020-03-17

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Grade: P3  

Vacancy no.: DC/BETTERWORK/P/2020/01
Publication date: 24 February 2020
Application deadline (midnight Geneva time): 17 March 2020


Job ID: 2770 
Department: GOVERNANCE 
Organization Unit: BETTERWORK 
Location: Geneva   
Contract type: Fixed Term 

Contract duration: one year with possibility of extension 


Under article 4.2, paragraph (e) of the Staff Regulations, the filling of vacancies in technical cooperation projects does not fall under Annex I of the Staff Regulations and is made by direct selection by the Director-General.


In order to support the best informed process in the filling of the present vacancy by direct selection, the ILO invites interested candidates to submit their candidature online by the above date.


Technical cooperation appointments are not expected to lead to a career in the ILO and they do not carry any expectation of renewal or conversion to any other type of appointment in the Organization. A one-year fixed-term contract will be given.Extensions of technical cooperation contracts are subject to various elements including the following: availability of funds, continuing need of the functions and satisfactory conduct and performance.


The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
  • External candidates.


About Better Work
We mobilize global brands, governments, factory owners and workers to improve working conditions, drive competitiveness and create a more equitable, more prosperous world.


The Power of Convening
As a partnership between the UN’s International Labour Organization and the World Bank Group’s International Finance Corporation, we know how to bring diverse groups together to create positive action that improves working conditions while stimulating productivity and competitiveness.


A Proven Approach
We create lasting, measurable change by empowering factories to improve the working conditions in their facilities. Our assessments are the global gold standard for rigour and integrity. Our training programs and advisory services change attitudes as well as behaviours.


National Action/ Global Influence
Through our comprehensive, university-led research, and by sharing best practices from our on-the-ground experience, we are able to shape the agenda well beyond the countries in which we work, influencing governments, brands and policy makers to make improving working conditions a top priority


Our work and our research have demonstrated – to employers, unions, global brands and governments – that improving working conditions and defending the rights of workers benefits all of us. We’ve improved the lives of more than 3 million workers, and millions more family members, while enhancing the profitability of their employers. There is no trade-off between better work and better business.


For more information about the project see

Description of Duties



Under the supervision of the Head of Buyers, Communications, and Better Work Americas, oversee the communications strategy supporting the Better Work global programme; coordinate and ensure consistency in public communications across Better Work global and country programmes; mentor and support communications and marketing staff (or staff with communications responsibilities) in country programme.



1.    In close consultation with the Director and senior managers, designs and implements communication and advocacy strategies and activities to enhance relations with and influence international stakeholders (including donors, policymakers, buyers, international workers’ and employers’ organizations, academics and civil society). 
2.    Ensures that key learnings, including from Better Work’s research and impact studies, are translated into targeted messages and shared through targeted channels, identifies strategic communication opportunities and follows up on those, including thematic campaigns, and further develops and maintains Better Work’s communications tools and channels.
3.    Provides support to Better Work global and country programmes on media engagement. This includes creation of a network with relevant international media to increase visibility for the programme’s approach and data and advocate around targeted topics.
4.    Oversees the Better Work content development plan to ensure regular updates to content on the Better Work website and through other channels such as social media.
5.    Ensures appropriate and consistent messaging and branding of Better Work’s communication products. 
6.    Ensures that Better Work responds to direct or indirect requests for information about the work of the programme and promotes better understanding of its objectives and activities. 
7.    Provides advice on external communications and marketing to Better Work country programme managers and staff with responsibility for communications and marketing and identifies opportunities to use country programme learning and results for broader communication purposes.
8.    Coordinates with the Director and senior managers to identify strategic opportunities to increase the visibility of Better Work among key audiences, including conferences and publications and supports the programme in the development and implementation of stakeholder engagement strategies.
9.    Liaises with ILO and IFC communication departments to promote outreach and to ensure that messages are consistent with organizational standards. Works with the Better Work Director and staff to identify and promote opportunities for sharing Better Work learning with ILO and IFC colleagues.
10.    Manages a network of external communications consultants to support Better Work on specific areas of work such as content development and media engagement.

Required qualifications


University degree in communications, journalism, marketing or other relevant discipline.



Over five years of professional experience in communications, public information, or related fields of work at the national level, or three years at the international level.  Alternatively, over five years professional experience, or three at the international level, in the following fields and having significant responsibility for communication: private sector development in developing countries; corporate social responsibility (particularly in the field of labour standards compliance in global supply chains); development project management.

Proven experience in designing and implementing communications and advocacy campaigns to deliver organisational objectives.



Excellent knowledge of English. A working knowledge of French and/or Spanish is highly desirable.



    Excellent track record in implementing strategic communication, including engaging with international media and designing and executing advocacy campaigns.  
    Excellent written and oral communication skills, and ability to translate technical findings to advance policy positions, including engaging with and influencing international policy makers, international media and international stakeholders (including buyers).
    Familiarity with corporate social responsibility, especially related to labour issues in global supply chains.
    Ability to engage with international and local media, including preparing for and doing media interviews, preparing press releases and ensuring media attention for specific topics both at the international level and in country programs.
    Ability to analyse complex information from different sources and to synthesise this information into coherent briefs and communication documents in appropriate style and use traditional and new media channels for distribution.
    Ability to deal with discretion on sensitive issues, respond positively to challenges and find creative and innovative solutions to problems.
    Proactive approach to meeting deadlines and delivering results with limited supervision.
    Excellent interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics; ability to use tact, diplomacy and persuasiveness.
    Good knowledge of computer and internet applications for information collection, management and dissemination. 
    Ability to work in a multicultural environment and gender-sensitive behaviour and attitudes are also required.
    Coaching skills to develop others and transfer knowledge and experience.

Important information


Applicants can only attach one document to their application.  This should include a cover letter and must also include a 2-page statement addressing their claims against the required competencies listed above.  In doing this, you should have a heading for each competency and explain, for each, how your skills and experience show your competence.  Applicants who do not attach this statement will not be considered for interview.” 
Better Work values diversity among its staff.

We welcome applications from qualified women and men, including those with disabilities.

For more information please contact


Conditions of employment

  • Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. Any offer of employment with the ILO is conditional upon certification by the ILO Medical Adviser that the person concerned is medically fit to perform the specific inherent requirements of the position offered. In order to confirm an offer from the ILO the successful candidate will be required to undergo a medical examination.
  • Any extension of technical cooperation contracts are subject to various elements including the following: availability of funds, continuing need of the functions and satisfactory conduct and performance.

For more information on conditions of employment, please visit:


Recruitment process

Please note that all candidates must complete an on-line application form. To apply, please visit ILO Jobs. The system provides instructions for online application procedures.


Applicants will be contacted directly if selected for a written test and/or an interview.


Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates at the different stages of the recruitment process, including technical tests or interviews.


Fraud warning

The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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