INTERN - Public Information [Temporary]
New York City (United States of America)
Org. Setting and Reporting
This internship is located in the Information and Facilities Support Unit (IFSU) , of the Administration Section (AS), Facilities and Commercial Activities Service (FCAS), of the Department of Administration (DOA), Department of Operational Support (DOS). The internship is for six (6) months. The internship is UNPAID and full-time. Interns work five days per week (35 hours) under the supervision of a staff member in the IFSU.Responsibilities
Assists with the general public and official visitors of staff by performing the following tasks:
• Respond to general information queries such as directions to the conference rooms or building location of a particular meeting of Visitor Service location within the area.
• Assist the Department of Safety and Security officer assigned to the Information Desk by entering visitor data in the security software system and taking photos of the staff, visitors or the Delegates Dining
• Provide information to a variety of telephone queries from the public, Secretariat members and delegation members.
• Perform other tasks as required.
• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
To qualify for an internship by the United Nations Headquarters Internship Programme, the following conditions must be met:
• Applicants must meet one of the following requirements:(1) Be enrolled in a graduate school programme (second university degree or equivalent, or higher);(2) Be enrolled in the final academic year of a first university degree programme (minimum Bachelor's level or equivalent); or(3) Have graduated with a university degree as defined in (1) and (2) above and, if selected, must commence the internship within one year period of graduation;
• Be computer literate in standard software applications, including MS Suite (Word, Power Point, Excel);
• Have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter; and
• Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which includes willingness to try and understand and be tolerant of differing opinions and views.
Applicants to the United Nations Internship Programme are not required to have professional work experience. However, a field of study that is closely related to the type of internship that you are applying for is required.
Experience in customer support is desirable
English and French are the working languages of the United Nations Secretariat. Fluency in English is required for this position. Knowledge of French is an advantage.
Completed online application (Cover Note and Personal History Profile) is required. Incomplete applications will not be reviewed.
The Cover Note must include:
- Title of degree you are currently pursuing.
- Graduation Date (When will you be/have graduating/graduated from the programme?).
- IT skills and programmes that you are proficient in.
- Top three areas of interest.
- Explain why you are the best candidate for this specific internship.
- Explain your interest in the United Nations Internship Programme.
In your online Personal History Profile, be sure to include all past work experiences, IT skills, and three references.
Due to the high volume of applications received, only successful candidates will be contacted.
A person who is the child or sibling of a staff member shall not be eligible to apply for an internship at the United Nations. An applicant who bears to a staff member any other family relationship may be engaged as an intern, provided that he or she shall not be assigned to the same work unit of the staff member nor placed under the direct or indirect supervision of the staff member. For purposes of this instruction, “child” means (i) the child of a staff member; (ii) the child of the spouse of a staff member (stepchild); and (iii) the spouse of a child of a staff member or a staff member’s spouse (son- or daughter-in-law). “Sibling” includes the child of both or either parent of a staff member and the child.
Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. For internships in the United States of America, interns who are not United States citizens, permanent residents or not currently in the United States on a non-immigrant visa status will be required to obtain a G-4 visa. If already in the United States of America on another non-immigrant visa status other than G-4, interns will be responsible for ensuring that they have a valid visa, and if required, employment authorization, allowing them to undertake the internship.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.