Assistant Programme Officer - The Hague
The Hague (Netherlands)
**Location: The Hague
Position Status: Full-time, Permanent
Salary Level: circa €30,000 + Benefits
Travel: Up to 30%
About Mercy Corps**
Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In conflict, in disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
General Position Summary
The Assistant Programme Officer (APO) provides administrative support to the Programme Officers (PO) and the field teams for the growth and implementation of high quality and impactful programming. The APO will work to support the implementation of key projects and workstreams that contribute towards the fulfilment of the Mercy Corps' regional strategy. The APO will play a key role in managing information and data that comes in from the country teams to facilitate use and access of it for other home office departments and retention of institutional knowledge. The APO effectively supports the POs to provide the secondary check and support the field (ultimate point of responsibility) in adhering to internal and external policies and regulations and is responsible for administrative duties for the region. The APO will work with a variety of home office programme units and other departments, in the Netherlands, UK and the US, as well as donors and partners.
Essential Job Responsibilities
Grant Administration ? Support the POs with administrative tasks such as maintaining required documentation, as per the internal Programme File, and knowledge management of the grants, updating all internal information systems (server and Grant and Award Administration Tracker).
? Assist in monitoring and ensuring compliance with donor regulations and Mercy Corps policies and procedures.
? Advise country teams on formats for donor reporting and define timelines to review.
? As needed, support the reviews of donor reports and ensure that reports are submitted in accordance with reporting standards and in adherence to deadlines set out in the grant agreement/contract.
? Initiate, coordinate and send out New Award Initiation Summaries and project close-out messages.
? As needed, act as focal point for proposals submitted in search of co-financing and liaise with Fundraising and Finance Departments.
? Support the POs in the management of the complex programme oversight process.
Proposal Coordination ? Undertake donor research and identify appropriate funding opportunities from donors, also reviewing donor guidelines and carrying out eligibility checks for new funding opportunities identified, and initial liaising with country offices on opportunities.
? Provide administrative support for proposal development such as drafting Past Performance Reports/capacity statements/or other required documents, copy-editing, and final compilation for submission as needed.
? For EC-funded programmes, lead on coordinating PADOR partner registration in proposal development.
Internal Communications ? Serve as the primary point for internal communications, facilitate use of Mercy Corps web-based information systems to draft and update programme material (e.g. country fact sheets, country pages on web, etc.).
Knowledge Management ? Maintain up to date country and grant information in Mercy Corps' knowledge management tools and platforms.
Recruitment Support & Deployment ? Manage consultant contracting processes; ensuring necessary documentation has been submitted to relevant people, follow up with teams when field have not received a response; support new hires/consultants/interns/etc.
Administration ? As needed, lead on travel/logistical support for field and headquarters teams.
Orientation ? Facilitate the training of new Programme and other staff as appropriate on internal grant management, administration and proposal development processes, tools and systems.
Representation ? Represent Mercy Corps at meetings and events when required.
Other: ? Act as a focal point for backstopping for POs during field trips or short-term absence.
? May be required to travel to the field to support any of the above.
ORGANISATIONAL LEARNING ? As part of our commitment to organisational learning and in support of our understanding that learning organisations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
ACCOUNTABILITY TO BENEFICIARIES ? Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Reports Directly To: Programme Officer
Works Directly With: Field based programme teams, Country Directors of Programmes, MCNL Finance, Compliance, Communications, Policy and Advocacy, Regional Representatives, New Initiatives, Programme Accountability and Quality, Strategic Partnership Team.
Knowledge and Experience
? Bachelor's degree or equivalent in relevant field.
? Some experience in international relief or development, particularly in grant administration and compliance preferred.
? Awareness and understanding of the international development sector.
? Proven ability to communicate effectively with colleagues from various backgrounds and cultures.
? Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint).
? Prior NGO or international development experience preferred.
? Some exposure to proposal development with various donors, particularly European institutions, Dutch Government, private foundations and corporations is preferred.
? English required, Dutch preferred.
Success Factors The Assistant Programme Officer must be a detail-oriented multi-tasker who is able to communicate clearly and work under pressure. S/he must demonstrate patience, flexibility, and taking initiative to solve problems. Vital skills include communication (both written and verbal), as well as building and maintaining effective internal and external relationships. S/he must demonstrate the ability to understand and follow agency procedures, meet deadlines, and work both independently and as part of a complex distanced-based, multi-cultural team. An exposure to and interest in international development issues is important, and an understanding of the complex challenges faced by programme teams operating in overseas environments is critical.
Living Conditions / Environmental Conditions The position will be based in The Hague, Netherlands and might be expected to travel up to 30% of the time.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a short term assignment to the field. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country locations. An expectation of this role is the ability to travel to the field, sometimes at short notice to support field teams and programmes and to fill-in during field staffing gaps.
Mercy Corps Diversity Statement Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world's most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Fostering a diverse and open workplace is an important part of Mercy Corps' vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
Candidates must have the right to work in The Netherlands at the time of appointment. **
Applications will be considered on a rolling basis by CV and cover letter; if interested, please apply at the earliest.