Earth Observation Services Coordinator

Your main duties will be:

• collecting user requirements by interfacing with relevant stakeholders such as Mission Managers/Ground Segment Managers/Common Services Coordinator/EO scientific user community with a view to evolving current services or integrating new missions/services in ways that ensure coherence, standardisation, security and optimised cost;
• timely preparing of all required contractual documentation, placing the necessary procurement actions; supervising delivery and performance of service suppliers, ensuring service level agreement compliance, defining and implementing mitigation actions when necessary;
• contributing to the overall Common Services Section risk management process by running risk management sessions specific to managed services;
• supporting quality assurance in the preparation of new elements, defining transfer to operations phases compliant with the service portfolio;
• ensuring compliance with and execution of configuration and change management control processes for the managed payload data facilities, services and infrastructure, as applicable;
• reporting regularly on the operational, financial and industrial aspects of these services, providing statistics reflecting service metrics and user behaviour;
• monitoring and reporting on end-to-end process performance of the entire data request life cycle, proposing areas for improvement.
   

You will initially take on the role of Services Coordinator for the provision of IT, network and technical infrastructure services to other Department units. Specific tasks include:

• coordinating the definition, implementation, operations and evolution of the informatics, network and security infrastructure for existing and future EO PDGS for ESA missions;
• supporting the Department in defining ICT and security products or the operations concept, including collecting and defining operations requirements for new ESA and Third-Party missions;
• delivering ICT and security services to EOP projects with periodic monitoring of services performance, status and progress reporting against the SLA, in accordance with needs expressed by missions, in so doing promoting the utilisation, and managing delegation to other ESA Directorates where appropriate, of the implemented ICT and security services;
• ensuring coherence of EOP ICT and security infrastructure and their integration within the Agency’s  overall infrastructure, contributing to define its overall strategy.

Your tasks may as necessary include managing any other services provided by the Section and assisting the Head of Section with other tasks as required.
 

Experience in procurement, project management, reviews and milestone achievement

Experience with service based contracts, in particular Service Level Management, Service Operations and Improvements

Awareness of quality assurance processes and methodologies

Data configuration management standards and methods

Knowledge of Security principles for IT services and platform

Knowledge of IT service management software/platform

Communication

Problem Solving

Teamwork

Innovation & Creativity

Planning & Organisation