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Quality of Care & Service Delivery Technical Officer

Lusaka (Zambia)

  • Organization: UNV - United Nations Volunteers
  • Location: Lusaka (Zambia)
  • Grade: National Specialist - Locally recruited Volunteer
  • Occupational Groups:
    • Supply Chain
    • Operations and Administrations
  • Closing Date: 2020-03-31

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Eligibility criteria

Minimum age: 22 years old. Applicants must be nationals of or legal residents in the country of assignment.

Description of task

Within the delegated authority and under the supervision of the WHO Country Representative or the Director, Technical Cluster in the Regional Office, the UN Volunteer will:

  • Support the WHO Country Office or Regional Office in the establishment and development of best practices in service delivery and quality systems design and foster the development and implementation of evidence-based policies and strategies;
  • Encourage the dissemination of evidence-based research results, tools and best practices on service delivery and quality systems. Encourage information-sharing and assist to develop and maintain databases with reliable and accurate data and information;
  • Provide technical expertise for the development, implementation and strengthening service of delivery strategies within the context of existing national strategic plans. Support establishing guidelines to ensure effective coordinated and integrated people-centered health services delivery with emphasis on quality management systems, capacity building and strengthening partnerships. Support monitoring and evaluation and reporting on the country’s trends and progress;
  • Perform any other related responsibilities as assigned, including replacing and backstopping for others as required;
Qualifications/Requirements Required degree level: Bachelor degree or equivalent Education - Additional Comments:
  • Bachelor's degree in a clinical health profession (e.g., Medicine, Nursing etc). A Post-graduate Degree or recognized specialist qualification in clinical sciences is an added advantage. Training in quality control systems and /or in infection prevention and control practices.
Required experience: 36 Months Experience remark:
  • At least 3-5 years of clinical work experience at the national and/or international level. Experience in development and implementation of service quality standards.
Language skills:
  • English(Mandatory), Level - Fluent
Area of expertise: General human medicine (with clinical experience) Area of expertise details:
  • Expertise in clinical and other health service delivery systems and quality of care programmes. Experience in data collection, analysis, monitoring and evaluation in health services delivery.
Driving license: No Competencies values:

Accountability, Adaptability and Flexibility, Commitment and Motivation, Commitment to Continuous Learning, Communication, Empowering Others, Ethics and Values, Integrity, Judgement and Decision-making, Managing Performance, Planning and Organizing, Professionalism, Respect for Diversity, Self-Management, Working in Teams

Application procedure:

* Not yet registered in the UNV Talent Pool? First register your profile at Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

*Already registered in the UNV Talent Pool? First update your profile at Then go to ‘My Page’ at and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply.

FOR National UN Volunteer assignments ONLY This is a national UN Volunteer assignment, therefore only nationals of Sao Tome and Principe and legal residents in Sao Tome and Principe with a residency permit, the status of refugee or with the status of being stateless are eligible to apply. Don’t forget to tick the yes box for: “I am interested in serving as a volunteer in my own country.” This assignment is in the framework of the Africa Women Health Champions to improve health and gender equality initiative. Female candidates are strongly encouraged to apply.

Application deadline: 31 March 2020

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

What does it mean?

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