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Manager, HIV Care Optimization

Boston (United States of America)

  • Organization: CHAI - Clinton Health Access Initiative
  • Location: Boston (United States of America)
  • Grade: Senior - Internationally recruited position - Senior level
  • Occupational Groups:
    • Public Health and Health Service
    • Project and Programme Management
    • HIV and AIDS
    • Managerial positions
  • Closing Date: 2020-04-15

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The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high quality health systems that can succeed without our assistance. For more information, please visit:

The hallmark of CHAI's approach is simultaneous and intensive engagement on the demand and supply sides of the market. CHAI's HIV Access Program works to address barriers to commodity access and to foster a healthy marketplace, fundamentally changing the economics of global health to ensure the sustainable supply of essential medicines and diagnostics. By securing lower prices for key commodities and improving laboratories in the developing world, we are helping patients access the treatment and care they need.

For more than 10 years, CHAI has successfully introduced new optimal antiretrovirals (ARVs) in first-line and second-line regimens in resource limited settings, including the most recent rapid uptake of dolutegravir. Additionally, CHAI has supported over 15 countries to expand access to viral load testing and introduced new point-of-care diagnostic products to significantly reduce test turnaround time and facilitate rapid interventions for PLHIV suspected of treatment failure to recover viral suppression. Despite these efforts, 15% of those on treatment are not virally suppressed globally. This is not only problematic for their own health outcomes, but also puts them at risk of onward transmission. To address these challenges, CHAI is intensifying its efforts to support national governments in low- and middle-income countries (LMICs) to identify and execute interventions encompassing treatment, diagnostics, and service delivery that would help improve retention and achieve sustained viral suppression of PLHIV on ART.

The HIV Access Program (HAP) is hiring a highly qualified individual to fill the position of Manager, HIV Care Optimization, to support CHAI's efforts to expand access to viral load testing, ensure its effective and timely use to manage patients by facilitating appropriate treatment decisions or transition to multi-month prescriptions for those who are stable, and improve quality of care and service delivery to maximize impact. The Manager will be a member of the HIV Diagnostics sub team, and will be responsible for developing strategy, fundraising, cultivating and managing key internal and external relationships, and ensuring project and program delivery.

The Manager must be a highly motivated individual with deep passion and commitment to achieving the program's ambitious goals. The candidate must have demonstrated project management experience, communication, and analytical skills; be able to problem solve; and be able to prepare clear donor deliverables. The candidate must have a strong commitment to excellence, be results-driven, solution-oriented, and get things done. CHAI places great value on relevant personal qualities: resourcefulness, responsibility, tenacity, independence, energy, and work ethic.


  • In close collaboration with the Director of HIV Diagnostics and Associate Director of Service Delivery and New Opportunities, lead development of CHAI's HIV failure management strategy, creating the framework for CHAI's engagement to maximize impact, and driving fundraising opportunities
  • Monitor and synthesize latest scientific and programmatic evidence to improve retention and viral suppression of PLHIV on ART, and identify key trends and evidence gaps that influence CHAI's strategy
  • Lead a pilot project to demonstrate the value proposition and impact of direct diagnostic result delivery to patients
  • In close collaboration with Director of Country Support, identify priority countries where an integrated intervention across treatment and diagnostics can demonstrate maximum patient impact and financial savings
  • Provide support to CHAI country teams and national governments in designing integrated interventions aimed at improving retention and viral suppression
  • Develop and maintain up-to-date expertise in the field of HIV treatment monitoring and retention at the global and country level, including new ehealth/mhealth technologies, product uptake and impact, and procurement and supply chain
  • Identify gaps in evidence to inform international and national normative guidance, and plan and execute evidence generation activities
  • Identify and pursue additional funding opportunities to advance CHAI's HIV failure management work, including identifying donors, packaging these opportunities appropriately, and driving the development of grants
  • In collaboration with Global Diagnostic Services Team, monitor the pipeline of diagnostic technologies that will help facilitate effective and timely clinical decision making for PLHIV suspected of treatment failure
  • Produce donor reports and provide ad hoc donor updates on funded workstreams, as needed
  • Other responsibilities as needed**Qualifications**

  • Bachelor's degree plus 5-7 years of professional experience in global health, international development, and/or management consulting

  • Experience working in resource limited settings, particularly Sub-Saharan Africa is a strong plus

  • Strong program management experience

  • Ability to quickly learn and synthesize technical and clinical information

  • Excellent analytical skills and problem-solving approach

  • Strong verbal, visual and written communication skills

  • Strong interpersonal skills and ability to build relationships independently with senior government and NGO representatives and navigate complex government processes in a collaborative manner

  • Good strategic thinker able to think creatively around long-term program objectives and the detailed steps necessary to achieve these goals

  • Ability to multi-task and to be effective in high-pressure situations, and able to adapt to fast-paced and changing environments, both internally and externally

  • Entrepreneurial mindset, including ability to work independently, self-motivate, and propose and implement strategic new initiatives in uncertain and evolving environments

  • Proficiency with Microsoft Word, Excel, and PowerPoint

  • Ability to travel regionally up to 30% of the time on average

  • English language fluency, both written and verbal


  • Advanced degree in management, public health, or other relevant fields a plus
  • Experience working with HIV or other infectious diseases in resource limited settings
  • Experience working with country governments in resources limited settings
  • Private sector experience in a technology sector targeting emerging markets
  • Experience scoping technology solutions in resource limited settings



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