ICT Associate (Thai national only)

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Through the Regional Office for Asia and the Pacific (ROAP) in Bangkok and a number of country and multi-country offices as well as programme presences across the region, UN Women builds on a long history of support to governments, civil society and other actors to promote gender equality and empower all women and girls.  We stand behind women’s equal participation in all aspects of life, focusing on five priority areas: addressing gender perspectives in intergovernmental processes; women’s political participation and leadership; enhancing women’s economic empowerment; ending violence against women and girls; and promoting women’s participation in peace and security and humanitarian action.

The Resources Management and Operations team of UN Women ROAP comprises of finance, human resources, ICT, procurement, administration and resources management, providing operational support and advice to ROAP management and programme teams as well as M/COs and Project Offices in the Asia and the Pacific region.

Under the overall guidance of the Chief, Information and Communications Technology (ICT) and the direct supervision of the Regional Operations Specialist, the ICT Associate executes ICT services in the Regional Office for Asia and the Pacific (ROAP), implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the RO productivity.  The ICT Associate promotes a client-oriented approach.

Duties and Responsibilities

1.  Implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures

• Provide inputs to the development and review of internal ICT policies and procedures as required;
• Draft ICT annual work plan for the office;
• Provide IT support in the use of Atlas (UN WOMEN’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

2.  Ensure effective functioning of the ROAP and Project Offices hardware and software

• Install, operate, and maintain all Regional Office and Project Offices hardware equipment;
• Provide advice on the acquisition of hardware supplies,
• Make routine repairs and change of hardware electronic components;
• Plan, install and maintain all communication systems including mobile and satellite phones;
• Install commercial and in-house developed software and related upgrades, anti-virus programmes;
• Maintain an up-to-date inventory of the software and hardware.

3.  Ensure efficient networks administration

• Monitor the network connection on a daily basis to ensure stable and responsive network environment;
• Configure network printers and provide user access as required;
• Liaise with UNDP to trouble-shoot and monitor ROAP network problems; respond to user needs and questions regarding network access;
• Maintain up-to-date parameters of information for the network clients and electronic mail;
• Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups;
• Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities;
• Liaise with UNDP and/or other UN Agencies and/or vendors to manage Local Area Network (LAN) in accordance with UN Women requirements

4.  Provide web management services

• Maintain the ROAP and Project Offices web site and Intranet;
• Upload documents including job advertisement to the ROAP web site as requested.

5.  Provide administrative support regarding ICT issues including assets related to ICT.

• Provide technical support in the procurement of new ICT equipment for the Regional Office and Project Offices, provide technical specifications and information on best options in both local and international markets, review quotations and bids;
• Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
• Process ICT equipment registration and disposal in ATLAS asset module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required;
• Provide ICT support to key events.

6.  Provide technical support and advice to ROAP and Programme Presence staff

• Diagnose, evaluate, and prioritize requests for assistance from staff in RO/COs/ Programme Presence offices experiencing problems with hardware, application software, operating systems, networking and other computer related issues;
• Liaise with ICT Associate in HQ for support and guidance;
• Meet all ICT on-boarding requirements for new staff.

7.  Facilitate knowledge building and knowledge sharing in the Regional Office and Project Presence

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;
• Contribute to the organization of trainings for the RO and Project Offices staff on ICT issues;
• Synthesize lessons learned and best practices in ICT.

Key Performance Indicators:

• Well maintained and serviced hardware and software;
• Quality support and advice to clients;
• Timely web maintenance;
• Quality trainings and reference materials

Competencies

Core Values:

• Respect for Diversity
• Integrity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Inclusive Collaboration
• Stakeholder Engagement
• Leading by Example

Functional Competencies

• Strong knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
• Strong PC hardware troubleshooting skills;
• Strong knowledge of video conferencing and telecommunication;
• Strong knowledge of database packages;
• Ability to review a variety of data, identify and adjust discrepancies;
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.

Required Skills and Experience

Education:

• Completion of secondary education is a requirement.
• Bachelor’s Degree in Computer Science is an asset.
• Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Work Experience:

• At least 6 years of working experience in network administration and use of hardware/software, telecommunications facilities;
• Experience in SharePoint application is an asset;
• UN Work experience is an advantage.

Language Requirement:

• Fluency in English and Thai is required;
• Working knowledge of another official UN language is an asset.

Application:

All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from https://www.unwomen.org/-/media/headquarters/attachments/sections/about%20us/employment/un-women-p11-personal-history-form.doc?la=en&vs=558. Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and may not be considered for further assessment.